Recorded questions when calling for ADRs

[Kay7979]

I called for ADRs for the first time this week, and was wondering why they ask so many questions before you get a live rep, such as have you visited WDW before, more than 4 times, with a visit since (I think it was 2000)? Why does any of that matter? Just curious?

 

[KarenAylwood]

I had been told it was a survey. I got the same questions when calling about my reservations and final payment and such.


Or maybe they're trying to figure out if all the crazies making 100 ADR's are the ones that go all the time.

 

[Minnie824]

I always thought that if you have been there more, they figure you're more familiar w/everything, have fewer questions, and get a less experienced CM. If you've never been, chances are, more questions, need an experience CM.

 

[msinformation]

Well, they certainly don't seem to ask that info so you won't have to provide it again! Pretty much every time I've called I've had to give my confirmation number again to the live CM, and more than once people have asked me again if this was my first trip to WDW or not.

I'm not complaining, though, since I find this is pretty standard with all kinds of call systems. My credit card company makes you input your number, according to them "to help facilitate the call process", but then the first thing a live staff member does is ask you for your card number!

Seems silly to me, but perhaps I'm just missing the point.

 

[bicker]

I always thought that if you have been there more, they figure you're more familiar w/everything, have fewer questions, and get a less experienced CM.

Hmm... that seems unlikely. I've been to WDW many times (and indicate such on the surveys), and have gotten very experienced CMs (like this last time) and very inexperienced CMs.

I think it truly is for data collection purposes.

 

[KFISCHER]

It's annoying.
Especially when you know what you want to do and you just want to talk to someone. The wait seems awfully long.