Received a response, I've blocked out sensitive info. Second paragraph is rather vauge as to "why" but at least I don't have concerns it's fraudulent.
Used the same card yesterday to book a trip thru CRO mid August. They had no problem taking the information via the website but now wondering if same thing might happen then. May just pick up a Disney GC for that trip. I'd still be able to use the CC for rewards and earn fuel perks thru local grocery store, but it's a bit of a hassle vs just using the CC to settle actual charges.
Dear Janet,
Thank you for writing to the Guest Services Billing department.
When attempting to make the final payment for additional incidental
charges on your reservation, the credit card on file was unable to be
processed. The remaining balance due is $XXX We have emailed a copy
of the outstanding room account folio for your records.
The balance may be settled in one of two ways.
You may settle the account with a credit card over the phone by calling
us at
407-828-5630 option 3. We are available
Monday through Friday from
9 a.m. to 5 p.m. EST and on weekends
from 10 a.m. to 5 p.m. EST. Any one
of our Cast Members will be able to assist you further.
Or, if you prefer, you may send payment via check using the envelope
that was included with the invoice.
For security purposes, please do not reply to this email with any credit
card or account information.
Thank you again for writing. If you have any additional questions,
please contact us.
Best Regards,
FXXX CXXX
Guest Service Billing Department
Guest Experience Services
Walt Disney World Resort
407-828-5630
Fax:
407-560-1355
Email:
Guest.services.billing@disneyworld.com
Original Message Follows:
I have left several voice messages but have not received a call back XXX-XXX-XXXX,
thusly I am resorting to email in an attempt to receive an explanation as to an unusual billing.
I am writing in response to the above invoice that I recently received
in the amount of $XXX which appears to be linked to my recent
DVC
stay at the Animal Kingdom Villas.
I completed online checkin prior to my arrival and linked my credit card
that I always use for Disney travel. Accordingly, I am confused as to
why I received this invoice, which I assume
represents charges I made with my Magic Band in the parks.
I have already contacted my credit card company and they assure me there
were no issues with my card that would have prevented you from
submitting and them processing these charges. In fact, I was on an
extended trip and had set up travel advisories to avoid any sort of
incident of this type.
I use this credit card exclusively for travel purposes both to accrue
points and have a yearly accounting of my overall travel expenditures.
It is inconvenient to receive a paper billing.
Please advise:
1) "what" said charges represent. Should I assume POS means point of
sale on Disney property?
2) "if" you have an answer as to why the charges were not applied to my
credit card on file.
3) "verify" that I won't be double-billed by a subsequent charge from
you to said credit card that is still linked to my
MDE account. The
company states that you have 90 days to submit any charges for payment
from the date of service/sale.
thank you
Janet XXXXX
Sent from my iPad
)
