READ POST 1 & 2 FIRST-Rise of the Resistance Boarding Group Planning and Information-*No Spoilers*

[PendingPeril]

Does anyone know what happens if your kid has to go to the bathroom while you're waiting in line after checking in for the ride? Do they have passes like on FoP? Go to the bathroom before getting in line, obviously, but things can happen lol.

 

[yulilin3]

Does anyone know what happens if your kid has to go to the bathroom while you're waiting in line after checking in for the ride? Do they have passes like on FoP? Go to the bathroom before getting in line, obviously, but things can happen lol.

There are restrooms in the queue

 

[DGsAtBLT]

If you are Disney and you have 30k+ people wanting to ride, but only capacity for 16k+ rides per day; what would you do to avoid creating the disappointment?

I'm honestly curious, because this type of thing happens across industries when new things are released. New iPhones, PS4, occulous quest, hot Xmas toys, school enrollment, etc.

To me, the solution is to properly set expectations. If you understand that you may not get to ride and why, then people can make an informed choice about whether to go that day. Disney should not be expected to magically remove the possibility of disappointment regarding rotr. It's up to the guests to do that themselves.

If instead people are feeling 100% entitlement to ride this ride on the day of their own choosing, of course they will likely be massively disappointed and possibly angry if they can't ride! To me, that is a selfish and naive way to look at this situation. Once you understand what Disney is dealing with, you can put things in perspective.

It's a testament to how awesome rotr is perceived to be that it can single handledly cause this disappointment. I don't see the same effect across other attractions when folks get shut out for whatever reason.

I would eliminate much of the the effort and inconvenience that comes with joining a BG to minimize the disappointment that comes with missing out.

I don’t know about everyone else, but I’m much less upset getting shut out if I didn’t have to take the 7 other people in my party with me at 6 AM. I’m much less upset getting shut out if I didn’t have to make a trip to DHS to find out. I’m much less upset getting shut out if I have a late BG that doesn’t end up getting called, but I went on with my day as planned not needing to set foot in DHS to secure that BG eating up precious Disney time.

 

[DGsAtBLT]

For some comedic relief, my son was just playing on his Chromebook and randomly brought this over to show me what he had made. They use Chromebooks at school and recently had lessons on the word processing program and finding images on the Internet (which I guess is what they teach kids these days?). Maybe the beginnings of a successful career in Disney sign making! lol...

View attachment 462518

LOL I’m glad you got on, who knows what that would have looked like otherwise!

 

[DGsAtBLT]

I think a lot of people are willing to to jump through hoops and put in effort knowing they are going to ride. With the back up BG not being included in next day FP, and the regular ones selling out faster than you can get them if there is a tech issue, that changes things.

Maybe instead of back up BG not getting compensated, any BG that was snagged in the first I don’t know 15-30 minutes gets a next day FP without the 1 day ticket if it was a back up.

 

[Bryan Burmeister]

I would eliminate much of the the effort and inconvenience that comes with joining a BG to minimize the disappointment that comes with missing out.

I don’t know about everyone else, but I’m much less upset getting shut out if I didn’t have to take the 7 other people in my party with me at 6 AM. I’m much less upset getting shut out if I didn’t have to make a trip to DHS to find out. I’m much less upset getting shut out if I have a late BG that doesn’t end up getting called, but I went on with my day as planned not needing to set foot in DHS to secure that BG eating up precious Disney time.

I think that would be great, if only it were limited to the people who would have arrived in the early am anyways.

Personally, I believe in reality it would destroy one of the primary functions of the BGs. They are designed to funnel people into the ride at a smooth pace and limit the inconvenience if the ride is down for extended periods of time.

Once you remove the requirement to be in the park, you will get more BG spots taken by people who don't show up. Now you can't control traffic flow accurately to the queue.

You need to have at least a small barrier to entry to prevent 200k+ people a day from trying for a BG. Trust me, you don't want that either. I guarantee this board would be flooded with complaints in the opposite direction. Why do I have to compete with folks who couldn't even be bothered to come to the park?

You think locals with APs are adding to demand now? Just wait till they can check for a BGs in their pjs while eating bacon and eggs at their kitchen table and shoot over to DHS on the slim chance they get one.

 

[DGsAtBLT]

I think that would be great, if only it were limited to the people who would have arrived in the early am anyways.

Personally, I believe in reality it would destroy one of the primary functions of the BGs. They are designed to funnel people into the ride at a smooth pace and limit the inconvenience if the ride is down for extended periods of time.

Once you remove the requirement to be in the park, you will get more BG spots taken by people who don't show up. Now you can't control traffic flow accurately to the queue.

You need to have at least a small barrier to entry to prevent 200k+ people a day from trying for a BG. Trust me, you don't want that either. I guarantee this board would be flooded with complaints in the opposite direction. Why do I have to compete with folks who couldn't even be bothered to come to the park?

You think locals with APs are adding to demand now? Just wait till they can check for a BGs in their pjs while eating bacon and eggs at their kitchen table and shoot over to DHS on the slim chance they get one.

It’s definitely not without issues, that’s for sure.

I would be in favour of restrictions that prevent people from grabbing just in case BG, but I know thats unpopular. I’m more upset about people wasting so much time and effort trying and failing to ride this than I am with people missing out in general.

For the people who want to be able to join a stand by line at any time during the day, yeah not super concerned. The people who arrive an hour before opening, leaving their hotel/home before dawn, stand in a massive crowd waiting for opening time, and narrowly miss out because they had tech issues that couldn’t be solved in 90 seconds? They need better than hearing it’s a popular ride with limited capacity, try again next time. Back up BG snagged that early need better guest recovery if nothing else. On most days it seems they’d be riding, so it shouldn’t be a huge burden for Disney.

 

[Taylormade0503]

So what is gust relations telling people who come to them and say they couldn’t get a boarding pass due tech issues on Disney’s part??

 

[mrsap]

So what is gust relations telling people who come to them and say they couldn’t get a boarding pass due tech issues on Disney’s part??

Probably goes a little something like this.....

 

[charmed59]

Maybe instead of back up BG not getting compensated, any BG that was snagged in the first I don’t know 15-30 minutes gets a next day FP without the 1 day ticket if it was a back up.

If they can’t accommodate 3 minutes of folks on the first day how are they going to accommodate 15-30 minutes of people on the next day? Are they counting on most to drop out?

 

[dina444444]

There are restrooms in the queue

Where in the ROTR queue are they? I didn’t notice them the 2 times we went through the regular standby line.

 

[mamamelody2]

So leaving the DHS might be a risky strategy. How about this? How about giving someone in another state (at home in Maryland!?) our log in information and asking them to try logging in at 7 and seeing if they can get a BG?

There have been several reports of this working. DS and I will both be on our phones in HS trying to get a BG, and I'm going to have my DH in Michigan be trying, too! Can't hurt!

 

[DGsAtBLT]

If they can’t accommodate 3 minutes of folks on the first day how are they going to accommodate 15-30 minutes of people on the next day? Are they counting on most to drop out?

Seems like most days they do reach most/all the back ups so it would be a non issue.

15-30 minutes is just me throwing a number out there. Make it long enough to account for people who were trying and had tech failures. Empower guest service CMs to give guests they are helping but who miss out on regular groups the option to choose a FP for the next day instead. I don’t know, I don’t pretend to have all the answers. On the days where there is major downtime and major crowds, I think it’s completely ridiculous that someone who was able to access a BG at 7:05 instead of 7:02 gets nothing and needs to repeat the process another day.

 

[yulilin3]

Where in the ROTR queue are they? I didn’t notice them the 2 times we went through the regular standby line.

In the caves before the first pre show. It's not a regular restroom. There's a cm that will escort you to a back tunnel where the restroom is. It's technically a cm restroom

 

[ch1234]

Looking at how the BGs are gone in 2 minutes now, how about the following system:

• As soon as you enter the park, you enter in your information to join a potential BG. No need to wait until opening, but you won't be assigned a BG yet.
• At exactly 7am (or whatever the opening time is), conduct a true lottery of everyone who signed in to assign BGs (so no "fastest finger" or tech issues leading to differing boarding groups as long as you were in the park).
• If there are any boarding groups still available after the 7am lottery, they're first-come, first-served.

This ensures everyone in the park at opening gets a boarding group, tech issues don't mean people miss a BG, and when popularity wanes it'll still work - the early arrivers will get the earliest boarding groups, but people who arrive later will still get one on a first-come, first-served basis.

This only works if they have enough boarding groups for everyone who arrives prior to opening - they would have to flex opening times to ensure that's always true. (But frankly they should be doing that anyway - the angriest people are those who arrive prior to opening but don't get to ride it. That's why openings were at 6am during the busiest week of the year).

Thoughts?

 

[Dealmama]

We went through the ROTR mess yesterday. Despite our best efforts ended up with a non-guaranteed BG 164. As you know, they only got through about 98. Went to guest relations toward the end of the day and got an extra park hopper admission, 3 multiple experience fast passes that include TSL, and a specific FastPass for MF for everyone in our party. We have one more chance to try for ROTR next week.

 

[DGsAtBLT]

Looking at how the BGs are gone in 2 minutes now, how about the following system:

• As soon as you enter the park, you enter in your information to join a potential BG. No need to wait until opening, but you won't be assigned a BG yet.
• At exactly 7am (or whatever the opening time is), conduct a true lottery of everyone who signed in to assign BGs (so no "fastest finger" or tech issues leading to differing boarding groups as long as you were in the park).
• If there are any boarding groups still available after the 7am lottery, they're first-come, first-served.

This ensures everyone in the park at opening gets a boarding group, tech issues don't mean people miss a BG, and when popularity wanes it'll still work - the early arrivers will get the earliest boarding groups, but people who arrive later will still get one on a first-come, first-served basis.

This only works if they have enough boarding groups for everyone who arrives prior to opening - they would have to flex opening times to ensure that's always true. (But frankly they should be doing that anyway - the angriest people are those who arrive prior to opening but don't get to ride it. That's why openings were at 6am during the busiest week of the year).

Thoughts?

Better than the current system because of the buffer for tech issues. Until someone who legitimately joined the lottery doesn’t get a BG notification because Disney IT lol.

But I think that motivates people to arrive earlier and earlier again, even if the early arrival doesn’t mean earlier BG. Also if BG sell out 2 minutes after arrival, that tells me that almost everyone who snagged one was in the parks by opening, and they don’t have enough to guarantee everyone gets something if they arrive by opening time.

 

[DGsAtBLT]

We went through the ROTR mess yesterday. Despite our best efforts ended up with a non-guaranteed BG 164. As you know, they only got through about 98. Went to guest relations toward the end of the day and got an extra park hopper admission, 3 multiple experience fast passes that include TSL, and a specific FastPass for MF for everyone in our party. We have one more chance to try for ROTR next week.

Yikes. Disappointing they are willing to give all that to you but not just a FP for ROTR.

 

[Taylormade0503]

I still think they should go back to the thing where you enter a boarding group as soon as you get in the park thing. If people get there crazy early, people get there crazy early. At least it’s fair and rewards people who make a huge effort to ride the attraction. What I do know is this...the last few days have been nothing short of a disaster for Disney from a PR standpoint.

 

[SarahInMN]

Yikes. Disappointing they are willing to give all that to you but not just a FP for ROTR.

Agreed. Non guaranteed BG is non guaranteed. If guest relations does this for anyone who walks up with a non guaranteed BG (or no BG at all), that will turn into A) longer FP lines B) longer lines at guest relations and C) more entitlement than there already is on property.