We stayed Friday, Dec1 and Saturday, Dec 2. The
toliet leaked and I had to open the tank to fix it myself,
and we paid $10 each day service fee and for what?
I called the front desk to ask what that included and she was a smart @$$, and we
never got our bottled water in the room- I had to ask several people, several times, they finally gave me a voucher for 2 bottles on our last day at their deli, I had to wait in line 15 minutes with 2 small children, just to get the water and there was only 1 person ahead of me!
Oh yea, and the safe in the room
didn't even work! Someone had locked it prior and front desk said sorry....Oh and their
bus service- SUCKS! The first time using it...we missed the MK bus by 3 min, had to jet over to Epcot, missed that bus by 4 min, had to jet back over to MK and wait till 11:30 pm to catch the LASt bus of the night. Me and my DD,4 and DS,2....this journey started at 9:15pm- the kids and I were POOPED, and the bus driver only dropped us off at the front of the hotel rather than taking us to our bus stop by our room, when I asked if he could drop us off at our bus stop- he said no
we had to walk completely around the building and down 2 long halls to get to our room, I was carrying my 2 year old and back pack and holding on to my 4 year old's hand who was 1/2 asleep and crying becuz she was too tired to walk!
I would highly
not recommend this place. I am writing a letter to Mousesavers, not to recommend this place!
Just to clarify: We stayed at the
Radisson Resort Parkway- Celebration, not Worldgate...
Thankfully, on Sunday we moved to Old Key West Resort- ABSOLUTELY WONDERFUL EXPERIENCE!
Wow.. I am so sorry you had such a bad stay.
We've stayed there a few times and our stays have always been very pleasant.
Most hotels in the area have a fee, I think it's called a resort fee, and it's around $10 a day. The Hotel Royal in DTD it's $8 a day, and you don't even get water!, or a refrigerator!
Why did you fix the toilet yourself? Didn't they send someone up?
If not, I think you should have asked for a manager before fixing it yourself. You couldn't get me to fix a toilet!
I also wouldn't have tolerated rudeness from a desk clerk, or anyone.
The first time we stayed there we had a problem with a moldy smell in the room (this was about 3 years ago).. When I called down about it, it didn't seem like they planned on moving us, so I didn't give them an option. I was told "we'll send someone up to check that", I said, there's nothing to "check", it smells moldy, please send the bellman up to get my luggage and change my room. It was done. I was not snotty or rude, I was just firm.
The hotel was undergoing renovations on the roof above us (we were on the top floor of that particular building).. I think it caused the smell. The rest of the hotel, and our new room, smelled fine.
At that stay, I had asked for a refrigerator (at that time it was not standard with the room). Well I called down for it, hung up the phone, and I swear there was a knock at the door a minute later!! It's a joke with my daughter and I how there's some guy walking around the halls with an emergency refrigerator, because I can't understand HOW he got to our room so fast! It was literally like 1 minute, and we were on the 5th floor!
Another visit, the toilet clogged (dd's fault as she put alot of baby wipes in it
), and maintenance was up in only about 10 minutes, if that long. He fixed it fast... cleaned everything up, and was very nice to us chatting as he worked. He just laughed when I told him what dd did. He said no need to appologize, he has kids too!
The water does not come to your room, they give you vouchers for it now. The last time we were there the very nice check in woman handed me a bunch of vouchers! They are supposed to be one per day, but she gave us about 10-12, 3-coupon strips for a 5 day stay. They were for water, one free drink at the pool bar, and one free drink in the lobby bar. We used all the water ones and I used 2 of the drink ones. I gave away the rest as we were leaving the hotel to a friendly looking group.
The rooms seem to be all the same everytime we go, but they're very nice and pretty spacious (compared to Disney rooms..lol. But I still LOVE Disney!)
I always rent a car so I can't comment on their bus service. I'm sorry you had such a bad experience with it!
I am confused as to why you walked all the way around the building if you were left off in front by the bus? The lobby connects to all the buildings directly... the lobby is like the hub and the different sections connect to it. You could have easily walked through the lobby, across it, then go towards your section of the building. Any part of the hotel is only minutes from the lobby because of the way it's set up.
I think when using off property hotel busses you really need to show up early. Anytime I heard of people missing the busses, they are late. The busses seem to leave EXACTLY on time I've noticed. If you are minutes late.. the bus is gone.
I had to go to the kennel at Magic Kingdom to meet a friend this past summer, it was by the off property busses (I'd never known where they were before, never thought about it). There were people there, it looked like 3 different groups of people, that were very angry because they missed their busses... not even the same bus! I didn't understand it. One group had just missed it by about 3 minutes. The other 2 were more than 7 minutes late. You should have heard them! One woman was indignant saying "I TOLD her we would be coming back on this bus... she should have waited for us!!". You gotta be kidding? Like the driver is supposed to even remember these people and what time they were coming back and then supposed to wait for them? One person was calling the hotel to insist the bus come back for them. It didn't seem like they were too successful. There were a couple of other people that missed their bus too.. a couple, and they took it in stride and decided to go to MGM since there was such a long wait for the next bus.
With small children it should be an immediate concern to get to the bus on time. If I had missed a bus with my young kids I would have gotten a taxi for the one time.. I don't think I could have dragged them from one park to another for 2.25 hours to catch a bus to a hotel that's 5-12 minutes away.
I do understand that cost can be a concern, but it's only one time, and it doesn't cost too much because the Radisson is so closeby.
The pool areas were wonderful the last couple of times we were there.. the first time I found it needing some cleaning, and there were no towels. Must have been an off time I guess because the other visits afterwards, there were plenty of towels, there were children's activities, and it was very clean. I still wish they'd heat the free form pool though.
I guess not everyone can have a good stay everytime. I had a pretty bad experience at Wilderness Lodge last year (a wonderful Manager contacted me later and appologized).. the incident would not stop me from going there again because the majority of people have a very good experience, and the manager really did seem to care.
All of my other Disney experiences have been wonderful.. especially this past summer when we were sprinkled with more than our fair share of pixiedust!
I seem to like this property more every time I stay here. For the prices you can book this place for, it's definately worth it! It's not Disney.. I would prefer a Disney property over the Radisson, but I can't always afford the Disney prices.
To compare the Radisson to Old Key West is impossible. OKW, on it's cheapest season for a studio is $279 a night. I've never seen it lower than $189 (that's with the best AP rate I've seen). The Radisson can go as low as $59 at it's cheapest season, and more commonly about $80 - $90 a night.
$189 for OKW compare to $59. How can you compare?
If you can afford OKW rather than the Radisson, why would you even have considered the Radisson?
I use the Radisson, and other off property hotels/resorts, to offset the cost of staying on property, so I CAN stay on property. I had 10 nights off property this year, I paid between $74 (Hotel Royal Plaza) - $89(The Peabody) a night for our accommadations.. this enabled me to afford 10 nights on property at the Beach Club. I would not even try to compare the Hotel Royal Plaza and the Beach Club.. but for what I paid, the HRP was just fine.
Some people don't want to, or can't, pay Disney prices. It's nice that they have some good options out there. I'd consider this Radisson one of them.
I would still recommend this property. Hopefully others will have as pleasant a stay as we have had on our visits.
