Hello team!
Yesterday I sent JBR this email through the 'contact us' on the CDC website:
Dear JBR team,
I would like to share a few thoughts about yesterdays CDC, which was the second one my husband and I participated in.
First off, Sallie the 3:30 pacer is a hoot. We remembered her from last year, and she remembered us. She is terrific, included everyone, made sure everyone was doing well, in short, she is a gem and represented JBR fabulously.
Now for the not-so-good: where were the port-a-potties this year? Somewhere between mile 3 and 4 there was a construction site pot that had a pretty darn long line. Sallie pointed out a few businesses that were open, but I remember last year had more porties available. At the turning point unto the walking trail the facilities were beyond disgusting from what I heard. Also, one of the water stops had run out of cups.
Now for the really not-so-good: we were well ahead of the 3:30 group and were diverted at 33rd onto the walking/bike path. My husband was especially upset to do the "walk of shame" sharing the path with the runners heading in the other direction. He decided to speed up and while doing so spotted workers taking down the 8 mile marker. He told them it was way too early, and the reply from the worker was "I don't care". Ouch. I don't think I saw mile 7, 8, or 9 markers. I definitely remember mile 10.
Better news: there was plenty of bagels and bananas at the finish, and although the water was warm it was plentiful. No towels though.
Overall, we will definitely do this race again, but I had talked it up to my internet training group (W.I.S.H. - We're Inspired to Stay Healthy) which is part of an unofficial Disney web community, and some of them have already posted that they will not repeat this event because of the lack of support. We had people from New Jersey, Florida, Delaware, Ohio, Michigan, Wisconsin, and Ohio all come to Chicago specifically for the CDC. Don't get me wrong, we had a blast seeing each other, but some of them have already decided once was enough - which is a real shame because I don't think JBR meant things to turn out the way they did.
I can only imagine what a logistics nightmare it must be to put on such a race. Please don't think I am sharing these things because we are angry or upset, we just wanted to let you know what a penguin experienced yesterday. I would expect that if the race has a 4 hr limit that the people who are well ahead of the balloon cuties will still have mile markers and find the "real" course still open - although one of my fellow WISHers who wasn't diverted stated that she was uncomfortable with that section of LSD with cars speeding by and just separated from the runners by cones, so maybe being diverted wasn't so terrible after all.
I hope that these few glitches are taken care of for next year, the course is beautiful, and we enjoyed it.
Waddle On!!
Pat
This is the response I received today:
Hi Pat –
You are correct – Sallie is a HOOT! I am so lucky that I often get to run with her on Saturday mornings, she makes the longs runs fun! I have copied her on this email so she too knows how much she is appreciated.
I apologize about the port-o-lets, we had planned for them to be at each aid station on course and they were not. This is unacceptable and will be a priority for 2008. I am not quite sure where the miscommunication was regarding the course, volunteers, police, operations people, but you should have NEVER been led off course, mile markers never should have been taken down, aid stations should never run out of cups.
I am so sorry that this event did not meet with the standards we have set for ourselves and what our customers (you the athletes) have come to expect. Please let me make it up to you by offering you entries into the 2008 Chicago Distance Classic. Please email me in the Spring and I will take care of getting you all registered. I promise you plenty of port-o-lets, cups, the proper course and wet towels at the finish line.
Thank you for passing along your comments, it is through emails like this one that we are able to improve for next year!
Beth
Beth Salinger
The LaSalle Bank Chicago Distance Classic
At least our concerns were heard!