cherrymarzipan
DIS Veteran
- Joined
- Mar 16, 2010
- Messages
- 1,340
Only one low: I had booked the HNY in just my name but had made sure to email a week before to explain that I would be adding on guests and paying the taxes on arrival. I never had an acknowledgement to this email and lo and behold I had been allocated a room with one king-size bed. The girl on check-in was a trainee so had to go and fetch someone senior. This someone was called Ghislaine (I think that was how it was spelt) and what a misery she was. The trainee was perfectly friendly but Ghislaine was almost rude. She certainly made me feel most uncomfortable, as if I had done something wrong although I explained that I had emailed in advance to explain and had booked like this many times before. She was very grudging and never smiled. It was a very unwelcome start and if this had been a first visit would have been thoroughly off-putting. She wanted to charge me for a complete new booking for three people but I stood my ground about only paying the taxes. The situation was only mitigated by another cast member, Ricarrdo, who came across from another post while the miserable Ghislaine went backstage. He came up smiling and saying hello; he said that he recognised us as frequent visitors and from his time in City hall and was very friendly.
I realise this won’t be an issue soon if they stop the room tax add-on method of booking (boo, hiss) but I really think that particular cast member we encountered needs to go back to Disney School to learn how to treat guests in a warm and helpful manner.
Other than that it was all good, highs: Our room (at just about the furthest end of Gramercy but I was just glad to have two beds by then!) was clean and comfortable, breakfast was great and CMs were helpful in seating me and DS nice and close to the food as he can’t serve and carry for himself. DH only stayed the first night then drove off – not in a huff, it was pre-arranged like that!
Meeting up with a Dis-boarder we had once sponsored was lovely. We had kept in contact sporadically ever since meeting for the sponsorship and discovered shortly beforehand that we had coincidentally booked the same dates. We did some rides and watched Dreams together and generally caught up. It was really good to see her again and meet her boyfriend too. Both lovely people.
We had nice weather on the whole for the time of year including two days of beautiful sunshine and blue skies. No rain at all which was a blessing. The parks were pretty quiet and apart from Pinocchio and the Molly Brown there were no ride closures that affected us.
“Proper” Dreams is so much better than Disney Dreams of Christmas IMHO and we had great views (from in front of the control building). Watched each night.
We saw loads of characters, the Stars and Cars greet is particularly good as the characters change at intervals throughout the session. We also caught Donald Duck at the end of EMH on our last day who DS has missed on the last few trips so he was very happy.
DS who has autistic tendencies had a bit of an obsession with Tinkerbelle on the balloon in the Village who had the audacity to be facing away every time we passed on our way to and from the HNY. He just could not fathom out how she had disappeared and kept pacing up and down looking for her. Fortunately while we were sat in EOS on our last day the balloon had spun round and there she was, right where she should be. DS was so excited that she had come back and I took some photos quickly.
A great trip!
I realise this won’t be an issue soon if they stop the room tax add-on method of booking (boo, hiss) but I really think that particular cast member we encountered needs to go back to Disney School to learn how to treat guests in a warm and helpful manner.
Other than that it was all good, highs: Our room (at just about the furthest end of Gramercy but I was just glad to have two beds by then!) was clean and comfortable, breakfast was great and CMs were helpful in seating me and DS nice and close to the food as he can’t serve and carry for himself. DH only stayed the first night then drove off – not in a huff, it was pre-arranged like that!
Meeting up with a Dis-boarder we had once sponsored was lovely. We had kept in contact sporadically ever since meeting for the sponsorship and discovered shortly beforehand that we had coincidentally booked the same dates. We did some rides and watched Dreams together and generally caught up. It was really good to see her again and meet her boyfriend too. Both lovely people.
We had nice weather on the whole for the time of year including two days of beautiful sunshine and blue skies. No rain at all which was a blessing. The parks were pretty quiet and apart from Pinocchio and the Molly Brown there were no ride closures that affected us.
“Proper” Dreams is so much better than Disney Dreams of Christmas IMHO and we had great views (from in front of the control building). Watched each night.
We saw loads of characters, the Stars and Cars greet is particularly good as the characters change at intervals throughout the session. We also caught Donald Duck at the end of EMH on our last day who DS has missed on the last few trips so he was very happy.
DS who has autistic tendencies had a bit of an obsession with Tinkerbelle on the balloon in the Village who had the audacity to be facing away every time we passed on our way to and from the HNY. He just could not fathom out how she had disappeared and kept pacing up and down looking for her. Fortunately while we were sat in EOS on our last day the balloon had spun round and there she was, right where she should be. DS was so excited that she had come back and I took some photos quickly.
A great trip!
Glad you had such a good time and boo to the grumpy cm
