Question About Complaint- Wilderness Lodge Dock Closure

[foodiddiedoo]

I am normally not a complainer at all, but I recently added on to my DVC with another 170 point contract. I waited until the 7th month mark and used all the banked points from the contract, did a points transfer with someone, and used up all of my 2025 points to swap to Cascade Cabins at Copper Creek for the last 3 nights of our upcoming January trip. As you know the points are astronomical, but this is a one time deal for us. I just found out after all of this that the dock will be under refurbishment for our entire stay. I am not a bus person…we rent a car for every trip down and drive to the parks we can’t take Monorail/boat/Skyliner to. Do I have any leg to stand on to request any of my points back for this? I know it’s not a huge deal but it really is disappointing to me, and the 3 nights at the cabin is almost 2x as expensive as our 5 nights at BLT prior. If I did have a leg to stand on, how do I go about complaining? Do I do it at the front desk when I check in, do I do it with member services now? We’re less than 50 days out till our trip and because I used banked points I don’t think I can actually make any modifications. Plus we were all beyond excited to stay in the cabin…now not as much.

 

[fla4fun]

I am normally not a complainer at all, but I recently added on to my DVC with another 170 point contract. I waited until the 7th month mark and used all the banked points from the contract, did a points transfer with someone, and used up all of my 2025 points to swap to Cascade Cabins at Copper Creek for the last 3 nights of our upcoming January trip. As you know the points are astronomical, but this is a one time deal for us. I just found out after all of this that the dock will be under refurbishment for our entire stay. I am not a bus person…we rent a car for every trip down and drive to the parks we can’t take Monorail/boat/Skyliner to. Do I have any leg to stand on to request any of my points back for this? I know it’s not a huge deal but it really is disappointing to me, and the 3 nights at the cabin is almost 2x as expensive as our 5 nights at BLT prior. If I did have a leg to stand on, how do I go about complaining? Do I do it at the front desk when I check in, do I do it with member services now? We’re less than 50 days out till our trip and because I used banked points I don’t think I can actually make any modifications. Plus we were all beyond excited to stay in the cabin…now not as much.

Was your reservation made before or after they announced the refurbishment? If it was made before, then I think you have a better chance at some sort of compensation than if you made the reservation afterwards. If you made the reservation afterwards it’s basically a confirmation that you accept that the boats would not be running, even if you personally didn’t see the announcement until later. The first I see of this announcement was on November 19th, so fairly recent. I would contact them as soon as possible if you haven’t already.

You mention five nights at BLT. Are they on the same trip? If so, I would plan to go to MK on those days and go to parks you would be driving to anyway on your cabin days.

 

[Brian Noble]

Do I have any leg to stand on to request any of my points back for this?

Well, I know the outcome if you don't ask. But, I also think that's the outcome if you do. "Please give me points back" is something that I have to imagine DVC is very very reluctant to do for a whole host of reasons.

I think if it were me, I'd go with one of two options. Option one: see if there is something else you could book for those three days that you'd enjoy, freeing up some points for some other use--and maybe even just to bank them. Option two: Keep it, and express how disappointed you are when you check in and see if they offer anything. That latter is a bit of a shot in the dark, and I would not expect anything to come of it. If anything does, it will be e.g. a dining credit or something similar to that.

 

[VGCgroupie]

When you say give my points back what do you mean?

Prior to calling MS I would see what there is left GV wise you can trade into.

 

[FreeTime]

I don’t understand the issue. You said you always rent a car to drive to the parks. So why do you care that the dock is closed?