foodiddiedoo
DIS Veteran
- Joined
- Oct 12, 2017
- Messages
- 1,860
I am normally not a complainer at all, but I recently added on to my DVC with another 170 point contract. I waited until the 7th month mark and used all the banked points from the contract, did a points transfer with someone, and used up all of my 2025 points to swap to Cascade Cabins at Copper Creek for the last 3 nights of our upcoming January trip. As you know the points are astronomical, but this is a one time deal for us. I just found out after all of this that the dock will be under refurbishment for our entire stay. I am not a bus person…we rent a car for every trip down and drive to the parks we can’t take Monorail/boat/Skyliner to. Do I have any leg to stand on to request any of my points back for this? I know it’s not a huge deal but it really is disappointing to me, and the 3 nights at the cabin is almost 2x as expensive as our 5 nights at BLT prior. If I did have a leg to stand on, how do I go about complaining? Do I do it at the front desk when I check in, do I do it with member services now? We’re less than 50 days out till our trip and because I used banked points I don’t think I can actually make any modifications. Plus we were all beyond excited to stay in the cabin…now not as much.
