Q? / DL Receipt & Itinerary are different

[wilderness gal]

Hi ya'll "HELP"
I have a "HUGE" question; I dunno the answer to; & evidently DL doesn't either

Question: My Receipt from DL shows my flight info shows one thing but..
my itinerary shows another.

DH & I have flights to Orlando Nov. 25 returning Dec. 2
On Dec 2: the flight info shows: we have XX seat (Sheet w/barcode on it)
On Dec 2: the itinerary shows: a different seat (actual itinerary)

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What would ya'll suggest to do, I've called them twice & asked which seats are we sitting in. Each time, the customer service rep tells me the exact same seat that is listed on the itinerary. The computer even shows us to be on the seat of what the itinerary shows. It's just the paperwork w/barcode that's wrong & if we check in w/kiosk or over the internet which seat will we be sitting in. The seat is in coach & it does make a difference as to where we sit. That's why we book DL, choices.............at least I thought I paid for a certain seat.

I wanted to call them again & verify for the 3rd time but.............DH says, it's their error. Lordy knows I have enough copies of all flight & itineraries & the changes they've made each & every time they changed us.

I just wanted to make sure we have a seat & not sitting on top of somebody else. I hope somebody doesn't have my seat & I hope I don't have someone elses.

Has anyone else ever had this happen to them?

Thanks for ya'lls input !

jean

 

[wilderness gal]

No help available

guess I'll just

thanks anyway !!!

 

[owtrbnks]

Nope, haven't had that happen.
Maybe you'll get to sit on Fabio or Brad Pitt's lap!

 

[safetymom]

You don't pay for a certain seat you pay to be transported from one place to another. They can also change your seat in the event of an equipment change. If the computer at DL is showing your correct seats I wouldn't worry about it.

 

[DebbieB]

I've had an issue come up when I booked Delta on my company travel website (American Express Travel). Their seat diagram shows an empty seat in front of the exit row, I pick it but when I get my confirmation, the seat is gone. I go into Delta's website and it shows that the row I picked is an exit row, which I don't think you can pick online. So there is a discrepancy between the travel agent's seat chart and Delta's. It's very easy to change your seat on delta.com, I just went in and picked another seat (all that was available was in the back).

http://www.delta.com/home/index.jsp