Problems Getting Required Disclosure Docs

[Rex1993]

I'm still trying to close on my VGF contracts and I'm having some frustrations with the QA team. They sent docs with incorrect amounts the first time around. Now the second set of docs have the Receipt for Vacation Club Documents where I'm supposed to sign that I have received and reviewed the documents. The problem is that DVD didn't provide me with any of the documents. They only provided a link with about 1/4 of the docs available. I emailed back the QA team and my guide but it's been a few days and no answer. Anyone have this issue?

 

[CarolMN]

Try calling the Sales.Center. Ask who you can call to escalate since your sales.guide and QA are not responding to you. Good luck and please let us know how this works out for you.

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[Rex1993]

I called…

It’s like I’m the first person to ever ask for this stuff. There’s more than a dozen documents that are referenced directly as being required disclosures. Then with almost all of those there are other referenced documents contained therein that are required to be disclosed upon request. Apparently no one seems to know what to do if you actually request them. I’d expect this from some shady Vegas timeshare but I’m definitely surprised at Disney on this one.

 

[CarolMN]

I called…

It’s like I’m the first person to ever ask for this stuff. There’s more than a dozen documents that are referenced directly as being required disclosures. Then with almost all of those there are other referenced documents contained therein that are required to be disclosed upon request. Apparently no one seems to know what to do if you actually request them. I’d expect this from some shady Vegas timeshare but I’m definitely surprised at Disney on this one.

Me, too! The guides should have all of those documents available to send you. I suspect the Holiday is impacting the response time. Hope your guide contacts you soon, even if it's only to tell you they are working on it. Good luck!

 

[Sandisw]

When I wanted some of the documents that are available on request, I just sent an email to MA and asked them to send them to me. I think the one I really wanted, at the time, was the property management agreement between DVC and TWDC.

IIRC, the documents that I signed when we closed said they would be available on request and that I was signing acknowledging that fact....but I would have to go back to look more closely at last year's paperwork to see if my recollection is correct...which, is possible these days, it is not!!! LOL