I'm looking at this situation and thinking ...if you didn't like what was being said to you by the CM..you might have said you disagreed..or you don't think you want to talk about such things because you felt it was inappropriate....or you may have told the CM that you were a pretty tolerant person but others may look to get him fired for his comments.
Are you looking to get him fired for his comments when by now it is a case of he said, she said?
I am not saying what he said was a good or just thing, but everyone of us needs to say something when it happens, not let someone else deal with it later.
Flame away.

Well I AM a Southerner have been all my life, and as a whole we are very prejudiced and vocal about it. I hate that it is true, but there you are!Megan J:
Well, I am a Southerner, and while that may be your experience, I do not think it is fair to lump all of us together like that.
I do not feel that way.
I am a southerner; and while I am do not agree with or condone racist/and other categorizing/belittiling.... I do acknowledge that it happens a lot in the South....

Well I AM a Southerner have been all my life, and as a whole we are very prejudiced and vocal about it. I hate that it is true, but there you are!
I totally agree with this. Being after the fact, it's a bit difficult to accomplish anything in this situation.
As to all the other comments, everyone has their own opinions and reasoning. As long as you are happy with your personal views, that's really all that counts.
If you called from your room, you were not actually talking to the front desk. Those calls all go to a phone center, not really to the front desk. The only way to speak to someone at the front desk of the resort is to walk down and talk to them.
I'm from the East Coast, lived in your CA for a year, and have worked in most parts of the US & Internationally. There are intolrants everywhere.I moved from the West Coast to the South about three years ago and the one thing that I have noticed is that people down here are much more open about their racism/intolerance. I have met homophobes and racists of every color and creed down here and it still gets me very angry when somebody thinks it's okay to lay that kind of vile opinion on me. I'm betting the guy you two met was within that group of people.
EDIT: I do not mean ALL Southerners. Please use some common sense.
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My DH, however, was outside talking to a clean up CM and got an earful!!
This CM, whom I will not name here, had some derogatory remarks about females from a particular nationality and then even more hateful remarks about a certain religious group.My DH happens to be a member of that religious group but is a pretty laid back guy so he took it in stride. Then the CM said that he really hated Florida College football and THAT made DH mad cause he is a FSU grad...yes, he got more angry about the football comment than the religious one but what can I say, the man loves his Seminoles!!
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We don't know which group was targeted.for those of you talking about North and South, I'm not sure how this is relevant here.We don't know which group was targeted.
In my own humble opinion, here it is, 2011, and we really need a crash course in diversity tolerance. We haven't progressed at all as a nation supposedly welcoming of other peoples, religions, cultures, etc. And not all peoples, religions, cultures, etc. think we're so hot, either. But at Disney, I would think CMs should be required to keep their prejudicial opinions to themselves, because Disney is a magnet for cultural divergence. I probably would have told the CM to plug his pie-hole.
I'm from the Midwest....drive by a confederate flag all the time....drives me batty. So sadly it's everywhere.
And I have many casual friends and sadly some close friends/family members that when they tell a story have to include 'she/he is black or Asian, etc.' and I ALWAYS say 'why does that matter to the story?' drives me CRAZY.