Pre-Cruise Gifts - verification of order

[masylimed]

I send in the form and check to purcase the 2 robe package for an upcoming cruise. Will this purchase show on my account? How will I know that they got the order? Thanks

 

[southerngirl528]

I send in the form and check to purcase the 2 robe package for an upcoming cruise. Will this purchase show on my account? How will I know that they got the order? Thanks

I don't think I have ever gotten an email verification of a room amenity order. I know I didn't get any for our cruise is just over a week. Others will chime in with more details.

 

[Lardiek]

I ordered a cake and never received confirmation of my order but it had been charged to my credit card which is the only reason I knew it was received.

 

[southerngirl528]

I ordered a cake and never received confirmation of my order but it had been charged to my credit card which is the only reason I knew it was received.

Thanks for mentioning what I meant to, but forgot Larkdiek! Yes, check on your CC account to see if the charges went through.

 

[PrincessShmoo]

Thanks for mentioning what I meant to, but forgot Larkdiek! Yes, check on your CC account to see if the charges went through.

OP states that they mailed a check.

 

[southerngirl528]

OP states that they mailed a check.

Mercy! I just reread and of course it does.... I just didn't know of anyone ever sending a check by mail so I guess my brain didn't catch that. Thanks for the correction!

And okay, then I suggest the OP call DCL to have them look at her onboard account!

 

[Shanti]

I always call in amenity orders & pay at the time of the call, then receive an email confirmation. I have never mailed anything in, so cannot speak to that.

 

[southerngirl528]

I always call in amenity orders & pay at the time of the call, then receive an email confirmation. I have never mailed anything in, so cannot speak to that.

Years ago I would fax in the request w/CC info. But for the last number of years I have just called as well. Weird thing is that I have never received an email confirmation. I have ordered a couple of amenities/gifts for our cruise in 8 days and did not get a confirmation. Weird....

 

[Shanti]

Years ago I would fax in the request w/CC info. But for the last number of years I have just called as well. Weird thing is that I have never received an email confirmation. I have ordered a couple of amenities/gifts for our cruise in 8 days and did not get a confirmation. Weird....

That is strange as I always get one. I keep them for my records.

 

[masylimed]

Thanks everyone for the feedback. I'll check my account to see if check cleared and then call.

 

[southerngirl528]

Thanks everyone for the feedback. I'll check my account to see if check cleared and then call.

Checks can take a while to clear sometimes, Masylimed, so don't hesitate to just call DCL if you are anxious to know. I'm sure it likely is all well and good, but like you, I like to confirm,

 

[kiford]

I've never had confirmation. Just faxed the order in and wait to see if my cc is charged. My father cruises Princess and they have the same process; I would usually order a bottle of wine for his stateroom. Never got a confirmation. One year I didn't see the charge on the cc and confirmed with my father later that he didn't get anything. So I guess the order just got lost. I've often wished that you could order online rather than faxing or calling and that you'd get a confirmation e-mail. But this seems to be the norm not just on DCL but other cruise lines. A little archaic in this day and age.

 

[Sytrace]

I send in the form and check to purcase the 2 robe package for an upcoming cruise. Will this purchase show on my account? How will I know that they got the order? Thanks

It will show on your credit card as a purchase and you should get a confirmation email that the order was placed. You could call DCL and verify the purchase though.

 

[Sytrace]

I've never had confirmation. Just faxed the order in and wait to see if my cc is charged. My father cruises Princess and they have the same process; I would usually order a bottle of wine for his stateroom. Never got a confirmation. One year I didn't see the charge on the cc and confirmed with my father later that he didn't get anything. So I guess the order just got lost. I've often wished that you could order online rather than faxing or calling and that you'd get a confirmation e-mail. But this seems to be the norm not just on DCL but other cruise lines. A little archaic in this day and age.

I always call in orders like that (not cakes though) and get confirmation emails every time. I just make sure when I call that they know which email address to send the confirmation to.

 

[Sytrace]

Thanks everyone for the feedback. I'll check my account to see if check cleared and then call.

Checks take awhile to clear so you definitely should call to see if they have processed your payment yet and placed the order.

 

[Sytrace]

That is strange as I always get one. I keep them for my records.

I have always had confirmation emails as well. But I always call...except cake orders that have to be faxed of course.

 

[islandsnoopy]

I always call in amenity orders & pay at the time of the call, then receive an email confirmation. I have never mailed anything in, so cannot speak to that.

I send in the form and check to purcase the 2 robe package for an upcoming cruise. Will this purchase show on my account? How will I know that they got the order? Thanks

I've always called to place my order and have always received an email confirmation. I also check my credit card, and the charge is posted rather quickly.

 

[cadien]

I called in our order with a credit card and received a confirmation email.

 

[DisneyGirlMI]

I have always received an email confirmation.

 

[hudsosa]

When I called I received the confirmation email immediately.