Post when your Zulily Heys Luggage arrives

[scootch]

please.... anxiously awaiting mine.

 

[Vowelmommy]

Zulily takes FOREVER. I did not order this luggage but I order from them often. Have you checked the status of your order on their website?

 

[maggiew]

Well, for me its been 10 business days since I ordered. The website says things are shipped 10-14 business days from order date. Hopefully they will get shipped soon!!!

Maggie

 

[Sinderelly]

My order confirmation was dated 07-19. Still nothing...

 

[Piecey]

Nothing here either. Website still says its in transit (says they they have their sale, then order from the manufacturer and when they get it, they ship to you)..

I'm eagerly awaiting mine as well.

 

[Robmom]

I didn't order the Heys (but really wanted to!), but yesterday I got my order from 7/21, but another order I had from 7/19 still hasn't arrived. It does say it has been shipped. You will probably get it soon.

 

[maggiew]

Nothing here either. Website still says its in transit (says they they have their sale, then order from the manufacturer and when they get it, they ship to you)..

I'm eagerly awaiting mine as well.

Mine still says processing.

Maggie

 

[2binak]

I had orders from Zulily take up to 4 weeks

 

[scootch]

I had orders from Zulily take up to 4 weeks

Good thing I dont' need it until November

 

[Piecey]

I logged in today and it says canceled?! Explain that to me?!

Anyone else??

 

[Piecey]

I'm really annoyed now. Won't be ordering from them ever again!!

She said they oversold it. So they canceled it.

I think thats really crappy.

 

[maggiew]

Oh that stinks!!

I didn't order the Disney heys but the other luggage. I hope mine isn't cancelled.

Maggie

 

[disneysnowflake]

Mine was canceled, too.
I called and was told that they canceled all orders this morning at 10am.
We should all be getting an email tomorrow (as per the customer service person).
I was told that soon they will process a full refund since I was charged in full when I placed the order.
Oh, and they'll be giving out a courtesy $10 credit as a way of saying "sorry".
Yeah, like I'd actually order from them again.

Dang. I was so looking forward to getting new luggage.

 

[scootch]

I just called, mine says canceled too, but no credit on my credit card yet. She said it was just canceled today and that it will take 24 hours to get the info out. We should all be receiving an email about it. I guess I have an extra $186 dollars to put on my next cruise, but I was really looking forward to a little something for me for a change.

 

[Piecey]

Mine was canceled, too.
I called and was told that they canceled all orders this morning at 10am.
We should all be getting an email tomorrow (as per the customer service person).
I was told that soon they will process a full refund since I was charged in full when I placed the order.
Oh, and they'll be giving out a courtesy $10 credit as a way of saying "sorry".
Yeah, like I'd actually order from them again.

Dang. I was so looking forward to getting new luggage.

You got more information than I did! Then again my youngest chose that moment to crack his head on the wall and start wailing sooo I had to get off the phone quickly.

But I feel the same way. I sent an email to customer service that I will not ever purchase from them again and will advise all my friends to do the same. If I can't trust that when I pay (in full) for something it will actually get delivered, it's not worth my time!

It's really upsetting.

 

[2binak]

I'm so sorry to hear that they are cancelling a bunch of orders. I've heard of them doing that on really popular products before. I think it happens because they take orders, then call the manufacturer & place orders with them and sometimes they have more orders than the manufacturers can fill.

So sorry about all of your orders

 

[Princess_Meghan <3]

I just got my luggage today- I got the Tinkerbell pattern, and absolutely love it!

ETA- I posted before I read all the other posts. I'm surprised I still got my luggage if they cancelled the orders, but it's here for some reason.
I'm sorry for everyone who had their orders cancelled.

 

[pamjb]

Just checked my email and my order was cancelled too. When I checked the website this morning, it still said in process. I was solo looking forward to that luggage. I was really looking into getting ones with spinner wheels and this set fit the bill. I guess when a deal is too good to be true, you should probably pass.
I won't be using my $10 credit either.....

 

[iluvdisney]

Another cancelled order here too

 

[Sinderelly]

I just checked my order status and discovered my order has also been cancelled. I sent an email asking why and told them how dissappointed I am.
Here is the response:
Hello XXXXX,

We’re writing you with news about your recent order (#XXXXXXXXX)

We’re sorry to say we are unable to ship the Blue Mickey Signature Rolling Luggage Set, you ordered. We recognize this is a disappointing situation and we take full responsibility for not delivering the item you wanted.

As a step toward making it up to you, we're giving you a store credit in the amount of $10. The credit will show up in the "My Account" section of our site. Use it in the "Payment Information" step during checkout.

We will, of course, refund the amount you paid for the item $186.94 in the same form that you paid (credit card, PayPal, zulily credit, zulily gift card). In some cases, you may see your refund amount after your initial charge. Please allow three to five business days for your refund to process.

You used valuable time to visit zulily and we appreciate that you placed an order. We hope you will accept our apology and find something you love to pick up with your credit. Please contact us if you have any questions.

Regards,

zulily
Customer Service
877-779-5615 - 6am to 8pm Pacific (M-F)