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[Tiggerish]

In early February I flew round trip to Orlando with SWA. As a full-time power wheelchair user with difficulty bending my knees, I have always booked two seats.

This was my first trip under the new rules but neither of the flights were sold out and I was able to request the refund on their website. Did have to make a separate request for the departure and return flights.

I got an immediate email confirmations of the requests and in the next 48 hours confirmation emails that the refunds were approved. However, it has been a full week since and the actual refunds have not shown up on my credit card yet.

 

[Mackenzie Click-Mickelson]

In early February I flew round trip to Orlando with SWA. As a full-time power wheelchair user with difficulty bending my knees, I have always booked two seats.

This was my first trip under the new rules but neither of the flights were sold out and I was able to request the refund on their website. Did have to make a separate request for the departure and return flights.

I got an immediate email confirmations of the requests and in the next 48 hours confirmation emails that the refunds were approved. However, it has been a full week since and the actual refunds have not shown up on my credit card yet.

Has it been 7 business days?

Did you select/did it tell you it would go back to the method of payment as opposed to a credit?

 

[Tiggerish]

Has it been 7 business days?

Did you select/did it tell you it would go back to the method of payment as opposed to a credit?

It won't be 7 business days until next week so I have not worried about it yet. I had charged to my SWA Chase card. SWA's email said they process the request within 7 days but credit card companies may take up to 30 days to show the credit.

Fortunately, the refund is directly to the source of payment for the original ticket. It is not a credit with an expiration date.