I have flown SWA multiple times in the past ten years. Over time things have changed, with me and with them.
I have a trip booked for late April. I can squeeze into one seat but it is uncomfortable. I am also traveling with my own power wheelchair and my physical issues make it difficult to keep my knees bent for long periods of time. After reading up on SWA's person of size policies, for the first time I booked two seats. Hopefully that means I will be able to sit with the arm rest up and stretch out my legs in more positions.
But I have questions. I understand I need to email them to get the refund. What paper work do I need to make sure I have to submit? Also, do they refund to my credit card or as travel funds?
As an aside, I know the risks I am taking with my custom chair. For the past couple of years I have been relying on using wheelchair pushers at the airport and renting a chair at the destination. But the chairs you can rent do not really suit my needs the way my own chair does. My chair people sent someone to give me a lesson on how to best secure my chair for loading on the plane and said, "Take it. If they break it they pay to make it right, including a loaner chair and a full replacement if necessary."