Post all SW questions concerns, etc. here...

[Gitelfor]

Does anyone know if they'll refund EB cost if they end up having to put you on a different flight because yours was canceled? We had that happen this summer when weather delayed our aircraft and we had to reschedule for the next day. Obviously we were way at the back of boarding given it was like 12 hours later and we didn't get to sit together, etc. I meant to call but there was always such a long wait (and completely forgot to ask when they were rebooking us. given we had to get a hotel etc, it was the last thing on my mind).

I think they will issue a refund if they cancelled the flight (and you nicely ask). The best way usually is to send them a DM on social media (i.e. Twitter). The employees who handle Twitter messages are from the department that can make special accommodations. Weather cancellations is a gray area, though.

 

[focusondisney]

Next time we won't check in the companion and hopefully won't have an issue.

Everyone still needs to check in, even someone on a CP. SW can not just put someone in front of you later. If you get A20… someone else has already checked in & gotten A19. So if you wait, you may end up having to move back to the position behind your CP. SW isn’t going to displace someone else to put your CP with you. Or add A20 1 & 2. If your CP gets C1, they’ll move you back to C2. People have reported getting emails that changed their boarding positions after check in.

I buy EBCI for both myself & my CP, we always get As in sequential order. I’d say check you both in at the same time, or as close as possible.

 

[BillFromCT]

I think they will issue a refund if they cancelled the flight (and you nicely ask). The best way usually is to send them a DM on social media (i.e. Twitter). The employees who handle Twitter messages are from the department that can make special accommodations. Weather cancellations is a gray area, though.

It happened to me in 2019 when the flight was canceled 3 hours before departure and I got put in C35 on the last minute rebooked flight. I sent an email in and asked for my early bird to be refunded. The reply was that they couldn’t refund my early bird but sent me a $150 LUV certificate instead. I told my coworker, who was also supposed to be on the canceled flight to email. She got the same $150 certificate.

 

[leeniewdw]

I went ahead and added Early Bird for our Dec flights (we each have a SW CC) and so far the charges are pending. We'll see if they get reversed before they hit or if it comes thru as a charge and then a credit.

I look forward to seeing what happens. I read a datapoint on the CC thread about the new points transfer credit posting right after the charge. Hopefully this works the same way.

I get the 4 upgraded boardings with my card. It showed on my statement as a change, with the credit as the next line item. This will probably work the same way.

This is exactly what happened. The charges were pending for a day or 2 but when they actually hit, the credit was there as well. It worked well (other than me wasting 2 of them because I'm using a CP on these flights, so apparently didn't need to do it for DH).

 

[rangerxenos]

Wow, it pays to keep checking flights, my return flight home in December just dropped almost $85!!! I've never had a fare this cheap before! More credit to use for another trip next year!

 

[Disneytam]

has anybody with a premier card tried to redeem the Early Bird booking? Mine still asks for $20 and since it's not refundable, I want to see if it works before I click "purchase." I assume you need to use the SW credit card number. It also looks like it possibly does not apply to current cardholders.

yes I did it with mine a little over a week ago and was pleasantly surprised to see the $25 charge already refunded back to my card. They do charge your card when you book it but on your next billing cycle you will see the refund put back on your card.

 

[LadybugsMum]

For those that fly out of RDU, do you find that EBCI is worth it? My kids are too old and too tall for family boarding now; so it’d be nice to not have to remember to check in, but it would add $60 each way.

 

[Gitelfor]

To those who have a Chase Southwest credit card and are familiar with the More Rewards program, but have not been able to take advantage of it, recently, due to it undergoing "maintenance," the site is back up and running.

If you have RR points that you are not planning to use for flights, you can use your points to make other purchases. This program only is available to current Rapid Rewards Credit Cardholders.

More Reward Options for Rapid Rewards Members
With the More Rewards program, Rapid Rewards® Credit Cardmembers can use their points for merchandise, international flights on global carriers, hotel stays, rental cars, gift cards, and exclusive Cardmember experiences.

More Rewards

If you have LOTS of points to burn, check out some of the experiences, such as:

Starting At: 926,250 Points
Just Rewards All-Star Disney Vacation

The accommodations are at ASM or similar !

 

[BLTtinkerbell]

SWA cancelled our nonstop out of MHT to MCO earlier this summer. We changed flights dates/time several times, but ended up on MHT-BWI-MCO yesterday. It ended up the worst two flights we can remember. Every single seat was booked and BWI-MCO was delayed leaving so we were late arriving. We got to the airport at 4 am and finally got to FL around 2 pm. Just happy to be here but so glad despite not getting our regular nonstop, we started on the first flight.

Sorry that’s how your trip started.
I wish SW would stop taking away their non-stop flights from MHT to MCO.
I hope you have a wonderful vacation!

 

[leeniewdw]

For those that fly out of RDU, do you find that EBCI is worth it? My kids are too old and too tall for family boarding now; so it’d be nice to not have to remember to check in, but it would add $60 each way.

I don't have recent experience at RDU, but I flew SW twice this summer from RDU. Direct to Denver and used EBCI for a very full flight. We got screwed with the EBCI on the way back because our flight was canceled due to storms (aircraft didn't arrive) and had to take non-direct flights the next day with no EBCI transferred. Didn't get to sit together and were stuck in middle seats (PLUS had to pay for a hotel).

Second time was a trip connecting thru ATL -- I can't even recall if I got EBCI, I don't think I did because it was just me and I knew I'd be able to do the check-ins at the appropriate time. Flights weren't full.

IOW, who knows!?

 

[firstwdw]

Those with Southwest Visa....I see we get 2 Early Bird Check-in's per year now. How does this work? Do I just use the SW credit cart to pay for Early Bird and then I'm refunded for 2? I would be buying 6 Early Birds at $25 each way pp. It's just 3 of us and the trip is in 3 weeks. We don't qualify for family boarding but we want to sit with each other-especially due to Covid.....So #1.....not sure if I should purchase Early Bird and #2.....how do I get refunded for the 2 free Early Birds that come with the credit card?

 

[leeniewdw]

Those with Southwest Visa....I see we get 2 Early Bird Check-in's per year now. How does this work? Do I just use the SW credit cart to pay for Early Bird and then I'm refunded for 2? I would be buying 6 Early Birds at $25 each way pp. It's just 3 of us and the trip is in 3 weeks. We don't qualify for family boarding but we want to sit with each other-especially due to Covid.....So #1.....not sure if I should purchase Early Bird and #2.....how do I get refunded for the 2 free Early Birds that come with the credit card?

I did this just this week (look back about 8 posts) and it worked exactly this way. The charge for the EB hit (as pending) but when it actually hit my card a credit appeared as well. Net 0 on the same day it posted.

 

[firstwdw]

I did this just this week (look back about 8 posts) and it worked exactly this way. The charge for the EB hit (as pending) but when it actually hit my card a credit appeared as well. Net 0 on the same day it posted.

THANK YOU! I wonder if it's worth the extra $100 to ensure we can hopefully sit together....this is our first flight since Covid

 

[leeniewdw]

You might also want to review the last few pages. If anyone is flying with you as a Companion Pass, apparently you don't have to buy the EB for them, they'll be seated with you automatically. I haven't done this personally, but people have reported that.

 

[firstwdw]

Also if everyone is on the same roundtrip confirmation number, we MUST purchase EBCI for EVERYONE in the party correct? No purchasing for 1 or 2 instead of all 3 to ensure that at least the older kid is with a parent? (we don't qualify for family boarding)
. thanks

 

[Gitelfor]

Also if everyone is on the same roundtrip confirmation number, we MUST purchase EBCI for EVERYONE in the party correct? No purchasing for 1 or 2 instead of all 3 to ensure that at least the older kid is with a parent? (we don't qualify for family boarding)
. thanks

Correct

 

[Cruzin’Sisters]

For those that fly out of RDU, do you find that EBCI is worth it? My kids are too old and too tall for family boarding now; so it’d be nice to not have to remember to check in, but it would add $60 each way.

Sorry that’s how your trip started.
I wish SW would stop taking away their non-stop flights from MHT to MCO.
I hope you have a wonderful vacation!

There are still non stop to Orlando. Because if I want to fly to RDU from MHT, I have to change planes in Orlando. 10 hr trip as opposed to 4 or 5. I hear what you are saying. There used to be multiple flights…

 

[CouponGirl]

This is exactly what happened. The charges were pending for a day or 2 but when they actually hit, the credit was there as well. It worked well (other than me wasting 2 of them because I'm using a CP on these flights, so apparently didn't need to do it for DH).

I don’t know that you wasted two...all of their red “fine print” says the companion must check in separately.

I’d be hesitant to assume they check them in automatically unless a lot of people start reporting that has happened to them. We flew in September and one of the ways we were not in sequential order. (I believe it was only one number in between)

 

[leeniewdw]

I don’t know that you wasted two...all of their red “fine print” says the companion must check in separately.

I’d be hesitant to assume they check them in automatically unless a lot of people start reporting that has happened to them. We flew in September and one of the ways we were not in sequential order. (I believe it was only one number in between)

I meant that we're flying in Dec. 2 people, 1 companion pass. Perhaps I misunderstood, but it sounds like I only needed to purchase the EBCI for me and it would apply to my CP person? We both have SW CC, so I added EBCI to us both. I guess I thought the posts indicated my CP person didn't need to pay for theirs.

 

[barb969]

i have a companion pass for DH. i called SW a couple of days ago. They said if I have early bird he will automatically get number next to mine.