BLTtinkerbell
DIS Veteran
- Joined
- Jun 15, 2009
Iāve done that before! Always a great option!So I actually decided to just add on another day to our trip anyway. So now we have an extra day to enjoy
Iāve done that before! Always a great option!So I actually decided to just add on another day to our trip anyway. So now we have an extra day to enjoy
You recently received an email from southwestairlines@ifly.southwest.com that indicated additional points were used for travel reserved under confirmation number: XXXXXX. These points were miscalculated in error as there should not have been an additional charge when you changed your reservation.
The additional points have been returned to your account and you will see that the amount debited for your ticket exchange has been corrected. You can review your account balance on Southwest.comĀ®.
We apologize for any inconvenience and look forward to seeing you onboard soon.
-Your friends at Rapid Rewards
Proactive Customer Communications
I havenāt seen that, but we had a red banner and changed and they credited us points saying the flight āpriceā had dropped. Iād never seen that before with the red banner (they normally donāt show an increase or decrease), so I wonder if there was a glitch?Did anyone else receive this message from Southwest, when changing a reservation after seeing the banner appear for an upcoming trip?
I never bothered to check account activity for a change in points, after modifying the booking, but I probably will have to start checking.
Iād rather have your āglitch.āI havenāt seen that, but we had a red banner and changed and they credited us points saying the flight āpriceā had dropped. Iād never seen that before with the red banner (they normally donāt show an increase or decrease), so I wonder if there was a glitch?
Same here for my July 17th flight. I've had this happen before. SW is making changes within a certain time frame to some but not all flights. However, all flights within that time frame get the red banner regardless of if they are being affected by the changes or not.I am hoping someone here can help me. I opened my app to look and see if flights went down in cost (I know it's a long shot - but i try a few times a week) The red change banner appears at the top of the screen but it appears as though my original flight on July 11th has not changed. if my original flight is still available with no changes why would the red change banner appear. I did not receive any emails from SW about flight changes
Do you mind reporting back if your flight actually does change? We are flying out July 19th and I am hoping to not be affected by a change. So far, I have no banner on my page. It will save me from an adult temper tantrum if I see it and there's still a possibility it won't change. I realize these are difficult times, but you get up early to get the flight you want, make transportation arrangements based on that, we have a room booked at the hotel at the airport the night before our flight, and I won't be happy to have to change all that. My daughter's flight changed from a nonstop to a 2 stop, adding hours to her flight and essentially losing a park day. That is ridiculous. We will make it work if it happens, but I hope it doesn't.Same here for my July 17th flight. I've had this happen before. SW is making changes within a certain time frame to some but not all flights. However, all flights within that time frame get the red banner regardless of if they are being affected by the changes or not.
I donāt believe they have gone beyond July 17, so July 19 s/b in the next week or two. I advise looking at your reservation every day - once in the morning and once in the evening. Donāt rely on emails, as sometimes Southwest sends them, and sometimes they donāt. I have gotten emails shortly after midnight, notifying me of an unacceptable change. If I had not immediately seen the email, I would have not gotten the last available seat on my preferred flight.Do you mind reporting back if your flight actually does change? We are flying out July 19th and I am hoping to not be affected by a change. So far, I have no banner on my page. It will save me from an adult temper tantrum if I see it and there's still a possibility it won't change. I realize these are difficult times, but you get up early to get the flight you want, make transportation arrangements based on that, we have a room booked at the hotel at the airport the night before our flight, and I won't be happy to have to change all that. My daughter's flight changed from a nonstop to a 2 stop, adding hours to her flight and essentially losing a park day. That is ridiculous. We will make it work if it happens, but I hope it doesn't.
Thanks. I will definitely do all that.I donāt believe they have gone beyond July 17, so July 19 s/b in the next week or two. I advise looking at your reservation every day - once in the morning and once in the evening. Donāt rely on emails, as sometimes Southwest sends them, and sometimes they donāt. I have gotten emails shortly after midnight, notifying me of an unacceptable change. If I had not immediately seen the email, I would have not gotten the last available seat on my preferred flight.
Just to complicate matters, do not assume that once you have gotten the change banner, you will not receive it again - with or without any effect to your trip.
I definitely will. It won't surprise me either way, if it changes eventually or if it doesnāt. So much is fluid these days! My banner showed up on Friday night. So we're getting close to the 3 (usually, right?) days the banner sticks around for. We shall see.Do you mind reporting back if your flight actually does change? We are flying out July 19th and I am hoping to not be affected by a change. So far, I have no banner on my page. It will save me from an adult temper tantrum if I see it and there's still a possibility it won't change. I realize these are difficult times, but you get up early to get the flight you want, make transportation arrangements based on that, we have a room booked at the hotel at the airport the night before our flight, and I won't be happy to have to change all that. My daughter's flight changed from a nonstop to a 2 stop, adding hours to her flight and essentially losing a park day. That is ridiculous. We will make it work if it happens, but I hope it doesn't.
Due to the changes in demand for flights, changes in travel restrictions, etc, SW is going through the entire schedule, week by week, and doing major overhauls. They are trying to make changes that will be as solid as possible to avoid multiple changes for customers.
Well, apparently I jinxed myself by saying I had a red banner and no changes. Overnight I got the email my schedule for my outgoing flight had been changed (flight back home is not changed yet but I anticipate it happening when they get working on thr next week of the schedule). My 6:55am non stop got removed and they put me on a 6:15am with 1 stop. Was able to change it to the 5:15am (yikes!) non stop. There was also a later non stop but we'd prefer to get to WDW as early as possible.I definitely will. It won't surprise me either way, if it changes eventually or if it doesnāt. So much is fluid these days! My banner showed up on Friday night. So we're getting close to the 3 (usually, right?) days the banner sticks around for. We shall see.
Thanks for sharing. Did you notice how they spelled Pittsburg (sic)? I don't think Pittsburghers would be pleased.Sounds like that info goes along with their blog post from Friday, April 30, which talked about their revised summer schedule (https://community.southwest.com/t5/Blog/Summer-travel-is-right-around-the-corner/ba-p/119700) which included this line: "Southwest Airlines is excited to announce the release of our revised summer schedule (June 6 through September 6)..."
I was reading the post thinking, wait, haven't these dates have been on sale for a while now? But I guess it makes sense they need to go over it all again.