For the poster who asked about the business center at SSR........I believe this only would apply to BWV and possibly BCV since they both have convention facilities at their respective hotels (not really BCV, but, Yacht Club does) and packages are automatically sent to the Business Center. The only time I had a problem getting my package from the front desk direct was at BWV because I didn't realize it would be at the Business Center. Every other trip (i.e. SSR, VWL, OKW) I just ask for the package at checkin and it's either brought right out to me or I ask to have it brought to our room by Bell Services. However, I usually FedEx the package and I make sure I print out the delivery confirmation before I leave for my trip (I always plan for the package to arrive a day or so before I do) just in case I ever need to prove that it was delivered and should be there.