PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

iluvet58

Earning My Ears
Joined
Feb 19, 2019
They emailed me the information and I filled it out and submitted it. On Saturday my charge card had a pending charge from the hotel for $1, but now it's not showing anything. How long does it normally take for the charge to go through? I did it on Saturday afternoon
It usually took about 3 to 5 days before the change showed up.
 
  • mastermind307

    DIS Veteran
    Joined
    May 24, 2010
    It usually took about 3 to 5 days before the change showed up.
    Thanks, I guess I didn't do something right the first time because I got an e-mail on Wednesday saying I didn't sign all the forms. So I had to redo it. It worked this time and my card has been charged. Only 35 more days!
     

    mastermind307

    DIS Veteran
    Joined
    May 24, 2010
    We arrive in 22 days and it'll be our first time staying here, is there an area we should request? We are booked in a deluxe queen club level room. My in-laws are traveling with us and have the same type of room so we'd like to be near them. I know the club level rooms are located throughout the resort. I prefer a higher floor in a quiet area. We don't mind walking a bit to get to places.
    Anything else I need to know before we arrive?
     

    iluvet58

    Earning My Ears
    Joined
    Feb 19, 2019
    We arrive in 22 days and it'll be our first time staying here, is there an area we should request? We are booked in a deluxe queen club level room. My in-laws are traveling with us and have the same type of room so we'd like to be near them. I know the club level rooms are located throughout the resort. I prefer a higher floor in a quiet area. We don't mind walking a bit to get to places.
    Anything else I need to know before we arrive?
    We’ve stayed in all three wings and love them all. The East wing is furthest from the club lounge. The West wing is closest to the boat dock. Villa wing is closest to the club lounge. We stayed in a villa wing room overlooking the beach pool on the top floor recently and loved it. It had a large balcony and was close to the lounge. I’ll see if I can find the room number.
    When you exit the club lounge there is a nice large public balcony overlooking the bay we used a lot. It was never used whenever we passed it. Not sure if too many people know about it. We’d take a drink from the lounge and sit out there several evenings, very relaxing.
     

    hootietootie

    Earning My Ears
    Joined
    Mar 15, 2019
    We arrive on June 13th, have the two nights before booked into Sapphire falls. Himself dpsaid if we could bag a decent rate at portofino we should just stay there the entire time(he's not happy with the amount of hotel/villa changes on this holiday). Just been checking the last few days, and portofino is fully booked for June 12th! Or at least it's showing no availability at all!! Is that weird? Or normal? I'm jpquite happy as I want to stay in Sapphire falls
     
  • DisneyLifePapioNe

    DIS Veteran
    Joined
    Mar 9, 2017
    We arrive on June 13th, have the two nights before booked into Sapphire falls. Himself dpsaid if we could bag a decent rate at portofino we should just stay there the entire time(he's not happy with the amount of hotel/villa changes on this holiday). Just been checking the last few days, and portofino is fully booked for June 12th! Or at least it's showing no availability at all!! Is that weird? Or normal? I'm jpquite happy as I want to stay in Sapphire falls
    That’s when the new Hagrids coaster opens, so yeah it might be a bit busy.
     

    mastermind307

    DIS Veteran
    Joined
    May 24, 2010
    We just got back on Thursday from our stay at Portofino Bay. We booked a club level deluxe queen room. We were in room 2590 overlooking the villa pool. It was a little bit a hike to the lobby and club lounge, but it wasn't awful. We got lucky and got a balcony, I didn't request one so it was a nice surprise. The beds were super comfy. The layout of the resort was a little confusing at first, but once we figured it out we got around with ease. We will definitely stay here again. IMG_6809.JPGIMG_6812.JPGIMG_6851.JPGIMG_6944.JPGIMG_6947.JPGIMG_6956.JPG
     

    schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    We just got back on Thursday from our stay at Portofino Bay. We booked a club level deluxe queen room. We were in room 2590 overlooking the villa pool. It was a little bit a hike to the lobby and club lounge, but it wasn't awful. We got lucky and got a balcony, I didn't request one so it was a nice surprise. The beds were super comfy. The layout of the resort was a little confusing at first, but once we figured it out we got around with ease. We will definitely stay here again. View attachment 407385View attachment 407386View attachment 407387View attachment 407388View attachment 407389View attachment 407390
    Thanks for reporting back........glad to here you had such a lovely trip, and such a nice touch with the balcony.....it is a beautiful hotel.......

    Nice pictures too..... :)
     
  • honeybiscuit

    Omelette superb avec jambon!
    Joined
    Jun 11, 2007
    We have a garden view room booked. (Regular, not club.) From looking at the map, it seems like the West Wing is closest to the boat dock - is there anything else I should request to ensure a short walk? We have several people in our group that need to conserve their feet for park walking. :)
     

    Roxyfire

    Is butter a carb?
    Joined
    Jul 1, 2015
    We have a garden view room booked. (Regular, not club.) From looking at the map, it seems like the West Wing is closest to the boat dock - is there anything else I should request to ensure a short walk? We have several people in our group that need to conserve their feet for park walking. :)
    No that's exactly what you should request. Call them and also upon check-in reiterate your request and say you're willing to wait if needed. I've stayed there several times and never been turned down. Good luck!
     

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