PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

Discussion in 'Universal Orlando Resorts & Hotels' started by schumigirl, Mar 22, 2016.

  1. married2mm

    married2mm DIS Veteran

    Joined:
    May 15, 2011
    Messages:
    3,507
    With a 1 night club level stay -
    How does the access to the lounge operate?
    Is it available from check in or when room is ready?
    Can we utilise on day 2 past breakfast?
     
  2. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,568
    As soon as you check in you can use the lounge, the room key will activate the door.

    Officially it`s up until checkout on the day you leave, but if you speak to the manager if they`re not busy they may or may not allow you access a little later.

    And it`s around 10 to 15 minute walk from the parks depending on you pace of course.....and no, the resort is quite easy to get around, it is fairly well spread out, but easy to navigate (saw your questions on the other board)
     
    married2mm likes this.
  3. Avatar

    Advertisement


  4. married2mm

    married2mm DIS Veteran

    Joined:
    May 15, 2011
    Messages:
    3,507
    Thankyou very much & also for the extra info
    (My additional lack of navigational skills thoughts!)
     
  5. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,568
    :thumbsup2
     
  6. crazywig

    crazywig DIS Veteran

    Joined:
    Jun 21, 2001
    Messages:
    1,636
    Has anyone rented a villa pool cabana recently? Did you think it was worth it? We have a late flight home and I'm thinking of renting one for the afternoon. This would be in July.

    I'm wondering if they book up completely as I think I'd rather make this a last minute decision. There seem to be a lot of them.
     
  7. smiths02

    smiths02 DIS Veteran

    Joined:
    Feb 13, 2009
    Messages:
    5,543
    We rented a main pool cabana (I think there are only 3) a few weeks ahead of time. I was told over the phone that I could cancel day of if I wanted to, so I guess it wouldn't hurt to do it ahead of time and then cancel if you change your mind.

    Granted, we went in April, but even the cabanas at the main pool seemed available day of.

    We felt the cabana rental was a splurge that was fun and worth it, but not necessary. (Again, this was in April so the pool was probably less crowded)
     
    crazywig likes this.
  8. iluvet58

    iluvet58 Earning My Ears

    Joined:
    Feb 19, 2019
    Messages:
    66
    Not sure if this is unusual or not but today the villa pool was completely empty when I was there. It was around noon till 2 pm and I was all alone. It was a very hot day today also. It was wonderful and the pool is absolutely beautiful.
     
    DisneyLifePapioNe and crazywig like this.
  9. mastermind307

    mastermind307 DIS Veteran

    Joined:
    May 24, 2010
    Messages:
    922
    I bought one gift card and I'm planning to buy a couple more to pay off the remaining balance for our room once we arrive so a large amount won't get charged to our credit card. I also planned to just charge items back to our room and then pay them off with a gift card. But I thought I read it is difficult to pay off a balance this way. Is this true? Should I contact the hotel and ask and see about paying our room in full before we arrive?
    I know it really doesn't matter when and how I pay because the money all comes out of the same account, but I prefer to have my vacations paid for ahead of time so we don't have a huge credit card bill afterwards.
    I've done this for our past Disney trips and it's worked out great, but I don't know how it all works for Universal.
     
  10. iluvet58

    iluvet58 Earning My Ears

    Joined:
    Feb 19, 2019
    Messages:
    66

    Call the hotel directly and they will send you over a form. We pay in advance all the time and it’s so easy. You fax the form back with your reservation number and a copy of your drivers license and a copy of the card you want to pay with.
     
  11. iluvet58

    iluvet58 Earning My Ears

    Joined:
    Feb 19, 2019
    Messages:
    66
    We’ve had garden view in the past and had a patio facing the bocce ball court. If it’s slow you could ask for an upgrade to bay view. We’ve done this also and have gotten a balcony. It can’t hurt to ask.
     
  12. tjmw2727

    tjmw2727 DIS Veteran

    Joined:
    Feb 21, 2001
    Messages:
    11,147
    Thanks so much - we are not particular about the view but a place to sit outside would be great! Going to call today :)
     
    iluvet58 likes this.
  13. smiths02

    smiths02 DIS Veteran

    Joined:
    Feb 13, 2009
    Messages:
    5,543
    I had my gift cards upon check-in and also tried to go mid-trip and the desk person pretty much wouldn't take them. Now, I didn't press or make a fuss and just figured I would do it at check out.
    Unfortunately, we had 9 Universal gift cards (3 kids, each had two gift cards, I bought 2, family friend gave us 1). The guy at the desk had to run them through one of those dial up credit card machines individually and then do something else on the computer to apply it to the room bill. It took some time. He was friendly, but he did seem a little annoyed (although he was trying not to be annoyed at me). I would not do it again.
     
    DoryGirl1963 likes this.
  14. georgina

    georgina DIS Veteran

    Joined:
    Apr 21, 2003
    Messages:
    7,692
    If you want to use your GC I think you can't do it ahead. I always use them, I just find a time when it is not busy to go to the desk and apply them to my charges. I have not been able to preload them at checkin, I have had to wait until later in the trip to apply them. It does take some time, so I usually just use the GC in the parks at restaurants etc rather than charge back to the room (so fewer GC to run at the front desk that way).
     
  15. mastermind307

    mastermind307 DIS Veteran

    Joined:
    May 24, 2010
    Messages:
    922
    They emailed me the information and I filled it out and submitted it. On Saturday my charge card had a pending charge from the hotel for $1, but now it's not showing anything. How long does it normally take for the charge to go through? I did it on Saturday afternoon.

    Thank you for sharing your experience. I decided to go ahead and try to use my credit card to pay 1/2 of what we owe and then pay off the remaining balance with a gift card before we check out. We'll just use gift cards in the parks instead of charging back to the room.

    Thank you, I think we'll use one of the gift cards to buy stuff in the parks instead of charging it to our room so I'll only have 1 gift card to run at the front desk to pay off the balance on the room. And I will make sure to visit the front desk when it's not busy so that I'm not taking up a lot of time for other visitors.
     
  16. petrola

    petrola Mouseketeer

    Joined:
    Mar 7, 2012
    Messages:
    166
    rocky41102 said:
    Anyone know the approximate cost to add club level to a room at checkin if it is available?

    fwiw, we were at PB last week and the entire hotel was sold out so there were no upgrades available to club level. I guess it just depends on when your stay is.
     
    schumigirl likes this.
  17. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,568
    Yep, that’s why we always tell people if they want Club Level, book it at the time........

    We do hear of people wanting to upgrade on check in but there is no availability.......people shouldn’t rely on it being available.......
     
  18. petrola

    petrola Mouseketeer

    Joined:
    Mar 7, 2012
    Messages:
    166
    has anyone heard if PBH is scheduled for any room refresh / refurb this year? We met a nice family last week who are frequent visitors to this resort and they indicated this was the case, but other than that, have not heard elsewhere. I did notice the hallway carpet looked sort of "tired" and bubbled as compared to our last trip a number of years ago, so just wondering ...
     
  19. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,568
    I didn’t hear it was this year, but it is due for an update.
     
    petrola likes this.
  20. MikeNamez

    MikeNamez DIS Veteran

    Joined:
    Jun 21, 2017
    Messages:
    759
    Does Uber/Lyft pick up right at the front lobby or is there a designated area?
     
  21. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,568
    Well RPR, Sapphire and HRH all have those drivers drop off at the main lobby, so I would guess PB is the same.....
     
    MikeNamez likes this.

Share This Page