DisneyMom5
DIS Veteran
- Joined
- Nov 11, 2003
- Messages
- 4,567
Have two room reservations with free dining for October 22-29. Made two room only reservations for October 20-22. I paid a deposit for both room only reservations...or so I thought. I received my credit card statement last week and even though the two room only reservations were made at the same time and a credit card was given to secure the deposit on both rooms, only 1 room deposit was charged. Our second room went back into inventory and now the entire resort is sold out. I check daily to try to find a room but no luck in the last week. Any advice? Is there a discussion thread that I can check for people cancelling their reservations? If I exlain the situation to Disney, will they help me find a room?
Thanks for the helpful advice. I'm sick over this mistake. When I called Disney last week, the CM was able to pull up the "expired", room only reservation. I have the reservation numbers for all 4 reservations and there is a notation on the reservation to link them and requesting adjoining rooms and not to switch rooms so I think those facts will also help.
Call and ask for help. If they can't help, ask for a supervisor. Keep working your way up. Hope you get it back!!!