*** PLEASE READ - re: Non Public Pincode Sharing ***

[ciera321]

What was wrong is that the people posted the three letter code for the pin. They could have just posted that they received a pin and was able to use it without giving specific information on the code. New cm's or cm's that took overflow calls (not as familiar with the ins and outs of the codes) applied them when they shouldn't have and would have known if they read the rules under the code when pulled up in their system.

I am sure some had the pin offer attached to their name and didn't realize it but just as many probably didn't but kept trying until they got someone that didn't follow the rules on Disney's end

To me trying to get around the rules of getting the pin offer and maybe jepordazing someone's job, whether they knew the rules or not, is not the way I want to receive a discount and travel. Just my 2cents

I realize posting a non-public code on the boards isn't allowed, but I don't think a lot of us were aware of that until the moderator posted this thread. Many of us were trying to help others get a discount, and I don't think anyone that posted, would have if they thought that a CM could lose their job.

 

[wdwnut61]

Bump

 

[corndog]

So what's the offending deal that I'm missing out on (without the code, of course)?

 

[EagleG17]

Free Dining

 

[Happy99]

I realize posting a non-public code on the boards isn't allowed, but I don't think a lot of us were aware of that until the moderator posted this thread. Many of us were trying to help others get a discount, and I don't think anyone that posted, would have if they thought that a CM could lose their job.

With all due respect but if you have 3000+ post I would think you would know about the policy especially since it is a sticky thread at the top of this forum and has been for a few years

 

[ciera321]

With all due respect but if you have 3000+ post I would think you would know about the policy especially since it is a sticky thread at the top of this forum and has been for a few years

Maybe I'm a bad DIsboarder, but no, I didn't realize that was the policy. I guess I should have read all the stickys, but I didn't. It didn't even cross my mind that it was not allowed, especially since there was so many posts on several different threads. Maybe I shouldn't have spoken for anyone but myself, but I did not know, sorry....

 

[whodatdare]

Rules of fight club...

1, never discuss fight club.

Rule 2 never discuss fight club.

Rule three, don't post pics of what you and spouse did on your disneymoon

Rule 4, don't say anything George carlin would say

Rule 5, don't post a pin code on here

Rule 6, don't discuss fight club

 

[CanadianGuy]

Rules of fight club...

1, never discuss fight club.

Rule 2 never discuss fight club.

Rule three, don't post pics of what you and spouse did on your disneymoon

Rule 4, don't say anything George carlin would say

Rule 5, don't post a pin code on here

Rule 6, don't discuss fight club

Awesome and funny! And it's easy to get all caught up in the back and forth and forget our sense(s) of humor.

Ultimately.. it's VERY interesting to read both sides of this here.. and I was not even remotely aware that jobs could be jeopardized!

And yeah, it's a sticky at the top of this board.. but we're all guilty of not reading those or the posting guidelines.. (heck, I didn't even know about them til I became a mod a few years ago.. )

Thanks

Knox

 

[corndog]

Free Dining

Aaargh. I can't stand "free" dining.

 

[jennyjinx3]

hot topic...and interesting too!! Bump!

 

[Nicole&Becker]

What was wrong is that the people posted the three letter code for the pin. They could have just posted that they received a pin and was able to use it without giving specific information on the code. New cm's or cm's that took overflow calls (not as familiar with the ins and outs of the codes) applied them when they shouldn't have and would have known if they read the rules under the code when pulled up in their system.

I am sure some had the pin offer attached to their name and didn't realize it but just as many probably didn't but kept trying until they got someone that didn't follow the rules on Disney's end

To me trying to get around the rules of getting the pin offer and maybe jepordazing someone's job, whether they knew the rules or not, is not the way I want to receive a discount and travel. Just my 2cents

Whoa! I had no idea it was a bad thing!! I thought you could not use a pin unless you were allowed in their system. I did use it, but I thought it only worked because I may have missed it in my mail. The mailmen always forget to lock the mail box thing all the time and have had mail missing before. So I thought that might have happened. I sure hope no one got in trouble on my account!!

 

[jaydoe]

So will the people who used that code get it taken away from them now?? Doesn't seem worth all the fuss if its just getting taken away from them anyway??

 

[corndog]

So will the people who used that code get it taken away from them now?? Doesn't seem worth all the fuss if its just getting taken away from them anyway??

Just keep in mind that there are a lot of people around here that know things that aren't so, even some that would appear to speak from authority.

 

[kadesha]

I'm still confused as to why some CM's seemed to actively look for a pin to be used if the one that people called and offered didn't work. I read several stories on here about people trying to use one of the codes that were floating here, the code not working, and the CM finding another code that did work. Just weird to me that they would actively look for a code to apply (AND find one, AND apply it) if it's such a bad thing...

 

[jaydoe]

I don't understand how Disney can't seem to catch that kind of stuff?I mean, if these 3 digit codes were not for the public, how come so many people reported being able to use the code anyway? I would think Disney's computer system would have some way of stopping the CM if a pin isn't attached to that 3 digit code.

 

[jaydoe]

Just keep in mind that there are a lot of people around here that know things that aren't so, even some that would appear to speak from authority.

Meaning what?? Cause some people make it sound like the people who got this code attached will have to pay full price... Do you think they will??

 

[Caitriona]

Whoa! I had no idea it was a bad thing!! I thought you could not use a pin unless you were allowed in their system. I did use it, but I thought it only worked because I may have missed it in my mail. The mailmen always forget to lock the mail box thing all the time and have had mail missing before. So I thought that might have happened. I sure hope no one got in trouble on my account!!

Same here, except not with the regular mail. I used to get Disney emails delivered to my hotmail account, but my account has been hacked and I cannot even log on anymore...so if I do have pins, I cannot just check via email....

 

[Caitriona]

I'm still confused as to why some CM's seemed to actively look for a pin to be used if the one that people called and offered didn't work. I read several stories on here about people trying to use one of the codes that were floating here, the code not working, and the CM finding another code that did work. Just weird to me that they would actively look for a code to apply (AND find one, AND apply it) if it's such a bad thing...

Could they be internal codes? I work on the phone for a company with a large online/catalogue presence and when customers call, we do have a few internal codes that we're able to use if we have to, especially to override certain things if a customer insists (i.e if they don't want to pay shipping... and the company I work for would sometimes rather lose out on shipping costs vs losing out on a huge sale and having the customer doing their business elsewhere.) So I'm wondering if it could be one of those kind of codes.. more of a generic one that got out?!

 

[Disney*Dreamer]

Could they be internal codes? I work on the phone for a company with a large online/catalogue presence and when customers call, we do have a few internal codes that we're able to use if we have to, especially to override certain things if a customer insists (i.e if they don't want to pay shipping... and the company I work for would sometimes rather lose out on shipping costs vs losing out on a huge sale and having the customer doing their business elsewhere.) So I'm wondering if it could be one of those kind of codes.. more of a generic one that got out?!

According to a precious poster, if they did what you are talking about, they would have been fired. Plus I don't think anyone who tried to get the free dining were being insistant on getting it. They were just calling and asking.

if someone lost their job because of it, that is their own fault, imo. The codes didn't even look like pin codes which are very long, they were 3 digit codes, and public codes are typically 3 digit codes. When diseres were sharing them and calling in and asking for them, they were being nice about it, and not threatening Disney in order to get what they wanted. I, btw, did not get the free dining, but i did follow the thread and called and tried to get it, but was told you HAD to have the PIN code to get it (I had the 3 digit code). SO if a cm applied the 3 digiti code for someoen who was supposed to have a PIN code, and got slapped on the hand for it, then they brought that on themselves, and i don't feel that it was any disers fault for asking for something that they thought could have been available to them. I think it was all very innocent, and now we know what we cannot share. Lesson learned.

Just wanted to add that i have worked at a call center many years ago, and you know what you can and cannot do, they don't just stick you on the phone without you knowing what the rules are. So if the cms say they didn't know, then they are probalby just trying to cover their butts. yes you can do things that you are not supposed to, but risking your job to do them is not a very advisable thing to do. And I cannot imagine any call center letting someone who wasn't thoroughly trained answer calls.

 

[CanadianGuy]

I don't understand how Disney can't seem to catch that kind of stuff?I mean, if these 3 digit codes were not for the public, how come so many people reported being able to use the code anyway? I would think Disney's computer system would have some way of stopping the CM if a pin isn't attached to that 3 digit code.

The simple answer to this is that for all the technology of their reservations systems... they are still based on a customized Siemens reservations platform from the late 80's / early 90's . And no, I'm not even kidding. Imagine what computers were like in the early 90's.. and you basically have an idea. They're running old terminal / AS400 type software in a 'client' window on a PC.

It's a very antiquated system and needs a complete revamp... such a revamp could allow them to put in the controls to eliminate all this silliness.

As for whether or not people will have them taken away - I highly doubt it ... there are a few instances (involving FAR fewer people and a vastly different set of circumstances) in the past where that happened but none involving this EXACT kind of thing... Ultimately ... Disney *could* and there are a few instances of it but I just don't see it on this wide of a scale. Who knows??

I can tell you that the management team at the Reservations Center read these message boards and this particular board VERY closely. So.. they know exactly what's happening right now, where these random booking codes were coming from etc.

This exact thing has happened EVERY year at some point since I've been a moderator on the resorts board ... You'd think I'd start to plan for it.. (lol)

I'll add it to my calendar for next January.

Knox