Sorry if this has been posted before...Only adults seem to be able to see open chat in the game. My daughter and I play side by side. When I say something in open chat, it does not show up on her computer. Also, as the one who controls the accounts, it does not even give me the option to change her chat to open chat. She has a child account and cannot get open chat even if I wanted her to.
One thing I have noticed about their customer support is that they are very prompt in getting back to you about an issue. You have to keep after them though. One response from them said that they were going to forward my question to someone else that might help. I was waiting to hear back when I got a message "Since we haven't heard back from you, we are considering this issue solved". I wrote back that I was waiting for a response from them and shortly after that I got my answer.
I told my daughter a couple weeks ago that I was probably not going to renew our Toontown accounts in the Fall when they expire. She got upset because she associates TT with VMK. We were heavily into both before. It was as though she was dealing with VMK closing by hanging onto TT. After she started playing this game, she could care less about TT.
She is flying through this game. I feel like I need to seek out the VE classroom.