Please post your concierge review here

[Greg K.]

I was interested to read what others thought of the Grand Californian. Here's what I can tell you about its older neighbor, the Disneyland Hotel:

The rooms are very nice, not great. They've been spruced up -- but I think most of the hotel has been renovated by now, so that doesn't make THAT much of a difference.

The concierge lounge itself is so-so. A few tables, some couches, plus a pleasant and expansive view of Downtown Disney and the California Adventure.

The offerings? Also so-so. There were the predictable muffins and bagels at breakfast, cookies and crackers in the afternoon. They also offered various wines for tasting, and some intriguing salsa dip. Plus sodas, coffee, water. No big whoop.

There's also a private elevator to take you directly from the ground floor to the concierge lounge, which I believe is on the 14th floor. This was handy in the mornings, when we wanted to dash off to the parks.

They had one very busy concierge person in a desk near the door, handling phones and answering questions. She was able to locate a Dairy Queen for us nearby (my wife wanted a DQ fix!)

But was it worth it? No.

I can understand wanting to make use of concierge services at Disney World, where the array of activities and options is vast. So many shows to see, character meals to reserve, places to visit! But not at Disneyland. It's quite manageable without the extra help. And the few perks you get for the extra money are just not worth it.

However...we got a great deal on concierge for the Boardwalk in November. I'm eager to see how it compares.

 

[plutospup]

Any new reviews on WL concierge?

 

[Darian]

Greg K's description of the Disneyland Hotel Concierge Lounge was right on the money. There are a few things I'd might add to his observations:

The glass walls of the lounge (which is at the top of the hotel) provides a great place to view the fireworks in the park. One can also sip a cordial while while enjoying the light show, without be jostled by the crowds. Does anyone remember if the sound track from the fireworks show is piped into the lounge?

We have stayed at the Disneyland hotel many times, in standard rooms, suites, and in concierge. But, as Greg asked, "Is it worth it?" Hmmmm. If the only benefit you were looking for was the concierge lounge itself, I'd agree completely with Greg and say "no." But, there are other benefits to the concierge level that we found more important than the lounge and its modest offerings.

Standard rooms have "rough" sheets, like you would find in a Motel 6. Concierge rooms have 300 thread sheets that are buttery smooth, soft and wonderful to sleep in. These rooms have other upgraded ammenities: nicer bed comforters, blankets, towels, soaps etc. The furniture in the room, tv's etc are nicer as well. Those things, especially the sheets, are very nice and nearly worth the upgrade cost by themselves (to me at least )

Having the elevator is a nice thing too. Never, ever, stay at the Disney Paradise Pier Hotel. We didn't stay conceirge there, and had to wait on average 40 minutes to get downstairs from the 8th floor. That private elevator is a big plus! You will appreciate it!

The other thing was the check in proceedure... and not having to stand in that long check in line.

To visit the question again, "is it worth it?" Hmmm maybe. One word of complaint: the rooms were SMALL. The standard rooms seemed larger, but that could have been because of the "upgraded" furniture... I don't know... but they seemed pretty tiny to me, especially the corner room we got after being assaulted by a giant hissing cockroach in the shower. Don't ask.

Darian

 

[Darian]

Greg K's description of the Disneyland Hotel Concierge Lounge was right on the money. There are a few things I'd might add to his observations:

The glass walls of the lounge (which is at the top of the hotel) provides a great place to view the fireworks in the park. One can also sip a cordial while while enjoying the light show, without be jostled by the crowds. Does anyone remember if the sound track from the fireworks show is piped into the lounge?

We have stayed at the Disneyland hotel many times, in standard rooms, suites, and in concierge. But, as Greg asked, "Is it worth it?" Hmmmm. If the only benefit you were looking for was the concierge lounge itself, I'd agree completely with Greg and say "no." But, there are other benefits to the concierge level that we found more important than the lounge and its modest offerings.

Standard rooms have "rough" sheets, like you would find in a Motel 6. Concierge rooms have 300 thread sheets that are buttery smooth, soft and wonderful to sleep in. These rooms have other upgraded ammenities: nicer bed comforters, blankets, towels, soaps etc. The furniture in the room, tv's etc are nicer as well. Those things, especially the sheets, are very nice and nearly worth the upgrade cost by themselves (to me at least )

Having the elevator is a nice thing too. Never, ever, stay at the Disney Paradise Pier Hotel. We didn't stay conceirge there, and had to wait on average 40 minutes to get downstairs from the 8th floor. That private elevator is a big plus! You will appreciate it!

The other thing was the check in proceedure... and not having to stand in that long check in line.

To visit the question again, "is it worth it?" Hmmm maybe. One word of complaint: the rooms were SMALL. The standard rooms seemed larger, but that could have been because of the "upgraded" furniture... I don't know... but they seemed pretty tiny to me, especially the corner room we got after being assaulted by a giant hissing cockroach in the shower. Don't ask.

Darian

 

[reveric]

We just returned from 4 days in the GF-RPC. The room was incredible...we had a perfect view of the castle. I loved the building and the theming. We were on 4th floor and really took advantage of the concierge lounge. As far as the concierge service I wouldn't say it was any big deal. Some seemed pretty friendly while others were pretty snotty. We loved our visit but it had nothing to do with the concierge service and everything to do with the room and the view.

There was no bottled water or sodas in the lounge. There was mineral water in big glass bottles that could be poured into cups with ice. In the evenings there was wine. They had a small table they kept stocked with kids foods (cupcakes, cookies, ham and cheese roll ups, mini hot dogs). The big table generally had salads or cheese and crackers and fruit. We always ate breakfast in the lounge (they had cereals, yogurt, muffins and bagels) but otherwise we just used it to snack on or as an end of the day treat.

I don't think that the concierge service is worth the extra cost - BUT I do think the quality of the room and the view was worth every penny we paid. I loved being in the main building and being so close to the monorail. The ambience is incredible!

 

[blanche]

hi, was your room close to the lobby area or away from the area? i was just wondering if you were bothered by any noise. could you hear the band in the lobby playing while in your room? thanks

 

[Misti]

I'll have to agree with the other posts. Once you stay concierge, you are spoiled for life!

<b>Grand Floridian Royal Palm Concierge--Main Building</b>
We stayed here in 2002. The GF has always been one of my most favorite resorts, to say the least. Prior to this stay, we had always stayed in standard, non-concierge Lagoon View rooms. We were not impressed with the concierge here. While there were a few cast members who seemed helpful and friendly, the overall "feel" to us was that we were a bother to them. No one contacted us prior to arrival with planning help. Also, we never received a pre-planning questionaire. I had to contact them personally to get PS made. Not a big deal to us since we LOVE to plan ourselves anyway. We had one issue while we were there--wanted a PS for 1900 Park Fare for breakfast one morning. The concierge said they were full and there was nothing they could do. That was it--no mention of any other help. I thought that the concierge may have some "pull" considering the restaurant was in the hotel. We went back to the room and I called WDW-DINE myself and the PS was available.

The room itself was beautiful--great MK view. But, I have to say that I like the privacy of the regular Lagoon View rooms. In the main building, there always seem to be people looking up and more noise around. I like to enjoy the balcony and with people walking around below there is little privacy. So, I didn't feel comfortable sitting on the balcony in my robe like I usually do with our regular lagoon view room. We were also above Gasparilla so there was a good bit of noise. Also, guests were constantly feeding the birds at Gasparilla. Consequently, the birds were using our balcony as a perch. Not a big deal but again just a detail to mention.

The lounge food was good. Definately, more "upscale" than the other lounges in terms of food selecton. It was also nice to have the lounge overlooking the main lobby. Nothing like enjoying an incredible dessert in the evening and hearing the orchestra, too. There were never any sodas in sight. Learned after the fact that I needed to ask.

I am returning to the GF a second time this year but booked the regular lagoon view. I'm not sure if the RPC is worth the extra $100 or more per night.

<b>Beach Club Concierge</b>
This is probably my most favorite resort concierge. The staff was SOOO friendly and helpful. The lounge was more relaxed and the food offerings more family-friendly in my opinion. Especially enjoyed the desserts each night. It was like being at Cape May Cafe each night for dessert.

I have stayed here three times in three separate rooms and they all seemed to be in good shape (although some wear and tear is definately showing). I think next time around I'd try the YC Concierge since the rooms have been re-done there.

<b>Polynesian Concierge</b>
This was the first resort we tried when booking a concierge room. That was back in 1994 when the concierge was then located in the Great Ceremonial House. The re-location to the Hawaii building was great. The lounge itself is great--love the huge glass window for the three stories. We have stayed here three times and overall the staff was great.

The lounge at the Polynesian is our favorite. The guava juice is great. It was also nice having the water bottles available. The evening appetizer selections were also more to our liking than at the other lounges.

The room itself is spacious and it is nice having a small fridge available in the room. We had lagoon view rooms each time and for us the extra cost was worth it. There is nothing like enjoying a yummy dessert and cordial while watching the water light parade/fireworks. The lounge also seemed rather crowded to enjoy the view from there. I'm anxious to see the rooms once the rehab is completed next summer. The only problem we had at the Poly was the birds. They were very aggressive--couldn't leave the balcony door open for a second without them trying to come in.

 

[reveric]

Blanche - we were on the 4th floor down the hall from the concierge lounge. We didn't overlook the lobby so there was no problem with the noise from the lobby. Like the other poster we were directly above the Gasparilla. Sounds of people eating on the patio outside Gasparilla did really carry up but I never noticed it when I was in the room I only noticed it when I was on the balcony (and we did keep the balcony door open most of the time).

Perhaps because we were so far up I never noticed anyone looking up at us on the balcony. I went out there in the mornings while still wearing my pajamas and never felt uncomfortable but there really weren't many people out in the early mornings.

We never had any problems with birds either although with the patio right below it would make sense that birds would hang around...but they didn't while we were there.

 

[Misti]

Originally posted by reveric
Perhaps because we were so far up I never noticed anyone looking up at us on the balcony. We never had any problems with birds either although with the patio right below it would make sense that birds would hang around...but they didn't while we were there.

We were on the third floor so maybe that was part of it.

 

[blanche]

thanks for the info, reveric. also, you said your room was down the hall from the lounge. did you happen to notice if there were rooms even further away from the lounge? i' want to request a room on the 4th fl, but in a quiet area. any room numbers to suggest? thanks

 

[reveric]

I'm pretty sure it was 4405. It isn't directly down from the lounge...there is a hallway off the lounge that ends in a little sitting area that has one of the suites and an elevator to the pool area in it. Off this area is another hallway and 4405 was about halfway down this hall. You could get a room even farther away from the lounge by going farther down the hall but I think that might affect the view from the room. We looked directly over the marina and could see the castle perfectly. There is no way traffic or noise from the lounge carried down to our room. The elevator off the sitting area was always empty. Noise from within the hotel was non-existent. However, the noise from the patio of Gasparilla was noticeable.

Hope this helps! Let us know how it works out for you!

 

[blanche]

thanks again.

 

[TammiMcMan]

Reveric,

It's great to hear another nice review on the RPC. We stayed in room 4404 this past summer. Even though it was a bit of a hike to the concierge lounge, wasn't it wonderful having no one above you. And I don't think there's a better view of the castle anywhere.

We're completely hooked on the GF and finding it very hard to be adventurous and try other Disney resorts. I'm keeping my fingers crossed to whisk DH away to the AKL concierge for our upcoming 20th anniversary. He's skeptical, but I know that he would love that sunrise safari and the coffee machine sent from heaven.

Tammi

 

[irishone1979]

I am staying a the Wilderness Lodge for my honeymoon in 17 days! I have just wonderful things to say about Dawn and Randall. Already they have gotten us all the PS we wanted and then some. They even suggested some of their favorite places to eat. They are also giving us a special surprise because I wanted to surprise my FH with t-shirt of mickey and minnie in their wedding attire that said bride and groom on them. Well, those shirts are discontinued, but Randall and Dawn are doing something else for us. They have been very prompt in returning phone calls and emails. They have gone out of their way to make this the best trip ever. I will be able to tell you more about the service once I come back, but for now, I am so thrilled to be going! I know it will be a fantastic Trip!!

Heather K

 

[JoBP117]

How do you know how to contact the concierge at the Wilderness Lodge - or any other resort???

Thanks
Jo

 

[irishone1979]

Hey gang,
Just got back from my wonderful honeymoon. I stayed at the Wilderness Lodge Concierge and it was nice. They have these great PBJ sandwiches that my DH loved. We didn't get to enjoy their food as much as we would have liked because we were on the grand plan and had meals all the time (I am so sick of food now ) The concierge people were great and very helpful for us. There were somethings that we were very disappointed in, but not the specific people that worked the concierge. Word of caution- don't stay in the rooms that overlook the lobby- they are very noisy and you won't be able to sleep till about 11 pm and you will hear kids in the lobby at 5 in the morning, other than that we didn't have too many complaints about our room. We got to see the fireworks from our balcony at night so that was very nice

Heather S

 

[plutospup]

Congrats on the wedding/honeymoon! What "view" other than the lobby did you have - Courtyard, Woods, etc? Was it close to the concierge area? Did you hear people walking outside of your room?

 

[irishone1979]

I was in room 7085 and we had a woods view room I guess. We looked out unto the Magic Kingdom but all we would see was the Space Mountain. The fireworks were great to see after a long day though. We could hear people walking around, slamming doors. We were right by the food for the concierge and close to the elevators. When we walked out of our room we could look down into the lobby. It was a nice view, but bad when we wanted to sleep because the Whispering Canyon cafe was really loud until late at night so it was hard to sleep. Honestly, I liked the resort, but I wouldn't stay there again. At least not near the lobby area because you will never get any sleep.
The food on the concierge level was great! We didn't get to eat alot of it, but everytime we were there we would at least grab something or take a look at what they were serving. If we weren't on the Grand Plan and had all our meals covered I am sure we would have eaten more food at the Resort. But by the time we were done eating all day, we had no room left.

If you have any more questions let me know. My FH is going to write Disney a letter sometime this week because there were a bunch of things that we were disappointed in and are upset about. Nothing about Concierge personally, but things about our Plan.
Hope this helps!

Heather S

 

[JoBP117]

Dec 2nd - Dec 5th. After confirming that I was staying on the concierge floor, I have gotten all kinds of good information and help getting Priority seating from Randall & Megan.

We will have 3 little ones with us (5 and under) - so I appreciate the post about the noise with the rooms overlooking the lobby. That would not be good to deal with. I will have to email the concierge duo to see what they can do to avoid that.

What kind of desserts do they have? I'm so excited about the snacks they offer - because I think it will be convenient for us with the little ones. We are staying our first two nights at the All Star Sports - so I'm sure the WL will be quite a change!!!

We will be leaving 5 days before my 33rd birthday. But I'm thinking about ordering a cake to celebrate it there early. Anyone know whether it's worth it? Are the cakes good? Are they expensive?

Any other thoughts you want to share? I'm SO excited!

 

[currycook]

Bumping in hopes of getting more reviews. I'm trying this for the first time. I choose BC for various reasons. But enjoy reading all the reviews. Very helpful.