True, but you’re already off the ship and if they make a mistake you have no recourse.Drop the card at the end of the cruise! Gives you a few extra days as well!
True, but you’re already off the ship and if they make a mistake you have no recourse.Drop the card at the end of the cruise! Gives you a few extra days as well!
Yes & I think that’s where many of us run into problems: we can’t check our CC acct until we’ve arrived back in PC since we don’t have Internet access. Might be better if they did put it on the shipboard acct.
OP here - I actually did book in person! And got the confirmation number and email with no cancellation email which is why this was bizarre. One room went through (charged) and the other didn’t (apparently) even though I got confirmations for both. This was my first time booking a placeholder so it didn’t send off any alarm bells when I saw one charge. The whole situation was strange.I think the best way to ensure it went through is to go book it in person, and get that confirmation number(s) right away. Of course, that defeats the purpose of the convenience of dropping the form off and letting CMs take care of it.
it's pretty strange how hard they made it for you - you'd think they would bend over backwards to take your money. I mean, I feel like if there is any chance a mistake was made that they would just give the person the benefit of the doubt and keep a happy repeat cruiser happy!OP here - I actually did book in person! And got the confirmation number and email with no cancellation email which is why this was bizarre. One room went through (charged) and the other didn’t (apparently) even though I got confirmations for both. This was my first time booking a placeholder so it didn’t send off any alarm bells when I saw one charge. The whole situation was strange.
OP here - I actually did book in person! And got the confirmation number and email with no cancellation email which is why this was bizarre. One room went through (charged) and the other didn’t (apparently) even though I got confirmations for both. This was my first time booking a placeholder so it didn’t send off any alarm bells when I saw one charge. The whole situation was strange.
This might work for placeholders where you have cruisers who understand the system, but the future cruise operation involves much more than just processing placeholders. If you are booking an actual cruise and need to compare pricing on different staterooms, or booking multiple staterooms and want to explore location or connecting room options, or you want to compare different cruises before actually booking, etc. Placeholders are just a part of what these cast members handle. That’s why it can take so long for a single transaction when you’re waiting in line to book onboard on opening day for your booking category. We were on the WBPC on Monday, March 4th, when our booking window opened for the newly announced summer 2020 itineraries that included multiple Greek islands options after a few years of DCL not cruising there. This was a very busy tome for the future cruise planners, indeed.crazy that a future cruise desk even exists, with the app and wifi on ship, should just be a matter of logging in and self booking the placeholder / cruise, entering the confirmation number of your current cruise.
saves Disney the cost of employing somebody, more convenient for the end user, and less chance of user error
I was onboard when the opened availability for Platinum cruisers for the latest Hawaii cruises. I was in the future cruise area at like 5AM with many other people waiting for Future cruise to open. Didn't realize that people not physically waiting could get added to the queue. Was able to book a room on the cruise, but all the handicap rooms that my wife could really use were sold out by then.crazy that a future cruise desk even exists, with the app and wifi on ship, should just be a matter of logging in and self booking the placeholder / cruise, entering the confirmation number of your current cruise.
saves Disney the cost of employing somebody, more convenient for the end user, and less chance of user error
Please do not do this, don't write your credit card information on the card. Who knows how many people have access to those cards?LESSONS TO SELF: write credit card information on placeholder request card
crazy that a future cruise desk even exists, with the app and wifi on ship, should just be a matter of logging in and self booking the placeholder / cruise, entering the confirmation number of your current cruise.
saves Disney the cost of employing somebody, more convenient for the end user, and less chance of user error
This might work for placeholders where you have cruisers who understand the system, but the future cruise operation involves much more than just processing placeholders. If you are booking an actual cruise and need to compare pricing on different staterooms, or booking multiple staterooms and want to explore location or connecting room options, or you want to compare different cruises before actually booking, etc.
You would think a big company like Disney would have a better grasp on tech. They can't even accept their own gift cards in app to pay for food in the parks while plenty of other companies have been doing it for a long while. You can load, combine, reload, and place orders with a Starbucks gift card in their app, but Disney can't.
But if you book through the website, you do not see all available staterooms in a particular booking category. Usually, you are shown about 8 staterooms. These may be on port side when you prefer starboard (I have not seen the opposite case, but we usually book early and the web site appears to default to port when staterooms are available there) so you might have to call anyway. Connecting rooms can be an additional factor that is quickly resolved by talking with a cast member rather than taking pot luck on the web site.Isn’t that exactly what you can do online already? I know I did specifically this when booking my last cruise, directly through the DCL website
Agreed. The website is good for price comparison, but if you have a preferred room or area, calling (or using a TA that will call for you) is the best option for getting real time availability and choice.But if you book through the website, you do not see all available staterooms in a particular booking category. Usually, you are shown about 8 staterooms. These may be on port side when you prefer starboard (I have not seen the opposite case, but we usually book early and the web site appears to default to port when staterooms are available there) so you might have to call anyway. Connecting rooms can be an additional factor that is quickly resolved by talking with a cast member rather than taking pot luck on the web site.
I totally hear you. But there actually is a place on the form which asks for your credit card information so DCL is already soliciting it. Anyway, I think next time I will stand in line to be sure my placeholder is booked and deposit is paid.Please do not do this, don't write your credit card information on the card. Who knows how many people have access to those cards?
Credit card fraud is a real thing and I'm sure that even Disney has some rotten apples among its employees. It takes only one bad apple.
Luckily you can do the virtual queue from your app and not have to stop the rest of your planned activities.Anyway, I think next time I will stand in line to be sure my placeholder is booked and deposit is paid.
can you imagine if you'd just dropped the PH form off and let them take care of it?
Please do not do this, don't write your credit card information on the card. Who knows how many people have access to those cards?
Credit card fraud is a real thing and I'm sure that even Disney has some rotten apples among its employees. It takes only one bad apple.
They didnt charge my card til a week after the cruise.If you submit the placeholder on the last night, I don't know that it makes it to your room charges. I think they just charge your card (or payment method).