Okay folks, after trying several times to switch our resort with our 40% off code and always getting the same "Sorry, there's no rooms available", I got a tip from Knox about how to do it. I gave it a shot today, and it WORKED!!!!
Here's the tip.....the change must be done through Guest Services. However, the reservation CM won't check with Guest Services to make the change
unless you kindly suggest to do it that way.
So, after I called the same number I called to make reservations using the code, this is how the conversation went with the reservations CM:
Me: Hi there. We booked 2 rooms at Animal Kingdom Lodge using a 40% off code, but we'd like to switch over to Coronado Springs, and I believe we have to go through Guest Services in order to do that.
CM: Okay, let me get your reservation up on my screen. Can you confirm your address and phone number for me? Okay, thanks. So I have 2 rooms booked at AKL, checking in on December 9th and out on December 16th. And you'd like to switch to Coronado Springs Resort?
Me: Yes please, but I believe we need to go through Guest Services in order to switch.
CM: Okay, let me put you on hold.
(I hold for like 10 minutes)
CM: I'm sorry about the hold. Okay, the gentleman at Guest Services has either waterview or standard? Which would you like?
Me: Standard would be great.
CM: Okay, I'm going to put you on hold again.
(I hold for like another 15 minutes)
CM: I'm so sorry for keeping you on hold for so long. Okay, we have you all set for 2 standard view rooms at Coronado Springs resort........
Me: Thank you so much.
It was that easy!

Yes, it was a loooooooooooooong phone call, but so worth it.
So, if anyone is wanting to switch resorts using your 40% off code, give it a shot.
