Over 3 hours on the phone for MDX

[connie1042]

We are a party of 14 going n Sept. There are 5 reservations for rooms. room only and 2 packages. We all had our accounts, some were linked, some were not. I called last night to link a reservation that would not link. The girl was really nice. Said it was going to take a while, but she could see what needed to be done. She put me on hold. After about 20 min. she came back on to ask me a question, I started to answer it and we got disconnected. Great! So call back, explain what happened, this gal also very nice, says she can see the first gal got all the profiles right, so she goes in to try to link the missing reservation. Puts me on hold, thinks she has it all fixed, I thank her and hang up because I see the ressie. After I hang up, I look at the ressie and see that she has the wrong people in it!!!!!!!!!!!!!!! Okay 3 rd. phone call. Get a guy this time. I explain what happened and so he goes in. This time I do not hang up until I am sure everything is fixed. It looks good, so I say it looks fixed, bam, we get disconnected again. I am tired and say I'm done and go to bed. I get up this morning to check everything and it all looks great, except it says one of our family and friends can not use Memory Maker. I will try to get that fixed today.I hope we have no further problems.

 

[Robo]

 

[mom2rtk]

That sucks.

Can you believe someone actually posted a few days ago that there is unanimous agreement that the app is all better? And it wasn't an April Fool's joke.

 

[Cubicleprisoner]

Two days ago I felt compelled to review my Fastpass plus reservations, and found that my reservation to meet Rapunzel in May had disappeared. When I went to add it back on, the system would not allow me to just choose one experience, I had to change all three for that day. I was able to pick my same three original attractions, but the times are not as optimal as they were originally. Starting on 4/20, Rapunzel will be pairing with Cinderella and Elsa and Anna will be meeting in the other room in Princess Fairytale Hall. I would strongly advise anyone that made a Fastpass+ reservation for Rapunzel or Cinderella prior to the Anna and Elsa announcement to check their Fastpass+ reservations to make sure they still appear on their reservation list.

 

[connie1042]

I am putting that on a shirt to wear to Guest Relations to get our Military tickets.

 

[ArwenMarie]

In November, the front desk spent two hours trying to get my room key access on either my MB or my key card. No success. And we are just a little family of four that it seems Disney is built for, we had a package, nothing complicated.

Good luck!

 

[connie1042]

I am not looking forward to all the things that are going to go wrong. I plan on getting to Guest Relations early on our day of arrival to try to sort things out. Have to go get Military tickets and get them linked to the right people. This is such a mess and crazy!