Only 1 refill of bread allowed at Sebastain's now

The whole thing with offering refills whenever you want is that it is a good will gesture! It's one of the little things that restaurants (good restaurants) do for their guests. It causes good will and returning people. Things like what happened does just the opposite.
It's so little to do to offer more rolls to keep the good will going. Our favorite restaurant offers a veggie plate when you arrive. Then there is a basket of a variety of their homemade rolls annd breads, and crackers. Then your main dish is quickly brought to the table with a complimentary homemade treat, such as a cookie, brownie, STshortcake, etc. They have a lot of happy patrons and it's always difficult to find a seat. That's the way to run a business, IMO.
The good will they create far outweighs what it costs for these extras.
 
This all boils down to one thing - decisions made by MBA execs with zero common sense - most have likely never waited tables in their life. They create ridiculous rules that don't match real world operations instead of reasonable guidelines that allow employees a little leeway to respond intelligently to varying customer needs.

Yes - have a limit on bread so freeloaders aren't carting off bags of it. But if a kid drops a 5 cent piece of bread, - geez - give your grown A** server the ability to bring the kid another one without needing signed requisitions from WDW board of directors.

Seriously: no one has any common sense anymore. :sad2:
I don't think any MBA is telling the cast members to not replace a dropped bread roll. Disney has always empowered employees to fix things, like replacing a dropped soda or ice cream. It sounds like they thought a manager override would be easy enough to get around the limit, but during a busy dinner shift sometimes the manager is busy. It's a less than perfect inventory and POS system, not Scrooge McDuck in the background.
 
Why? We have a local Mexican food place where they frequently and gladly give us 4 or 5 bowls of tortilla chips for free. And we used to go to Red Lobster, although it's been a while, that would routinely give us 3-4 plates of their biscuits and even would send extras home with us, for free.

It's not unusual for a restaurant to placate patrons by giving them the cheap stuff for free. Given Disney's prices, I don't see why they can't do the same.
Unlimited bread was pretty normal at restaurants as long as you're ordering entrees. I know Red Lobster is stingy with their biscuits now, and I think Texas Roadhouse is doing the same.
 

I don't think any MBA is telling the cast members to not replace a dropped bread roll. Disney has always empowered employees to fix things, like replacing a dropped soda or ice cream. It sounds like they thought a manager override would be easy enough to get around the limit, but during a busy dinner shift sometimes the manager is busy. It's a less than perfect inventory and POS system, not Scrooge McDuck in the background.

Why does the bread need to be so carefully portioned out, though? It should just be sitting in a giant tub and servers should be able to just grab more as needed.
 
Why does the bread need to be so carefully portioned out, though? It should just be sitting in a giant tub and servers should be able to just grab more as needed.
You could do that, but if you wanted to inventory then cast members would have to count the giant tub before and after every shift. It's easier to have the computer track it. The easy thing to do would just have a "customer satisfaction" category where servers could request extra bread without a manager approval, but I think that was just a design oversight and not an intentional way to reduce costs.
 
Right, but the reason why they wouldn't replace it was explained later in the thread, and it's a cost issue with those rolls, in particular.
I'm not sure I buy it BUT cost would justify a, reasonable, policy of 2 rolls per guest. A child drops a food item restaurants replaces it, even an entrée. A parent offers to pay, the waiter or manager politely says no. People tend to eat more bread when there is a delay in serving the main course. Not an issue with the menu fixed restaurant.

Not an issue for me...I didn’t realize family service is no longer AYCTE. I'd hope seconds might be offered under appropriate circumstances. Everyone at the table is eating one side and skipping another. Or It's clear the table has hungry guests. Food isn't being wasted or going in ziplock bags.
 
i was already thinking of trying this meal but now, I will definitely be going. I mean a roll worth 9 pages of discussion has got to be good.

I am going to add on the coconut shrimp also ----

quickest route from Boardwalk Inn? skyliner from Epcot?
 
You could do that, but if you wanted to inventory then cast members would have to count the giant tub before and after every shift. It's easier to have the computer track it. The easy thing to do would just have a "customer satisfaction" category where servers could request extra bread without a manager approval, but I think that was just a design oversight and not an intentional way to reduce costs.

I can't imagine that restaurants inventory rolls. That seems like an extraordinary waste of time. I worked fast food and we inventoried things in bulk quantities, not individual portions. At the end of the night, things like rolls get thrown away. At least, they SHOULD.
 
Can we get a roll enhancement on the menu
We love the Parker house rolls and 3 paired spreads at Ale & Compass, but they are $13. I should really learn how to make them for holidays because they are super yummy!
We never finish bread at a restaurant. Why fill up on that?
My favorite, besides bread, is their amazing salad; but, my picky preschooler begs to differ. I was a super proud mama because my older child loved boiled crawfish, curry, and funky blue cheese at a young age. Then, the baby comes along and totally messes with my mama ego because she will go on a hunger strike (and comically hold her nose if she doesn't like the smell of something). I came back to the room with a big bag filled with F&W snacks a few mornings ago, including the Alps amazing melted raclette cheese trio. I'm not kidding when I tell you that this child took her cereal onto the balcony and peacefully finished her breakfast there because she couldn't stand the smell of the cheese. She also continued to watch cartoons through the door because she wanted to see how they ended. I don't know where she could possibly get her boldness from. 🤦‍♀️
I can't believe I just looked this up, but here you go my fellow Disers:

Land o Lakes product locator

Choose Butter, Tub Butter, Honey Butter

Happy Monday :)
YUM!!! I'll make the bread and you bring the butter! :love: It's so delicious! Around holiday times, we also get the cinnamon sugar and holiday spice varieties! They're so yummy!

As long as people keep going and spending money.....
I know! I'm definitely part of the problem because I keep giving Disney my hard-earned money! Lessons learned at Sebastian's and we won't be returning there, but I can't promise that we won't just spend our money elsewhere on Disney property.
Ah. Good old Walmart. We don't have one nearby so I never go there.

But seriously, just smash together some butter and honey. It's delicious on cornbread and blueberry muffins. I make it all the time.
DELICIOUS! It's not hard to make it at home, but I can't get the texture quite as airy.
I’m sorry people were so rude to you. Your post was concise, not at all ranty, polite, on topic, and posted on a Disney message board, in a category labeled “Disney Restaurants”. You did absolutely nothing wrong. If people don’t want to hear about Disney food service they probably shouldn’t be reading a forum called “Disney Restaurants”?

As parent to a maniac 2 year old 😂 (if you’ve read the No, David! books, pretty much my kid,) I am: 1. Impressed that you didn’t just give up and let your kid eat food off the floor, since literally half my kid’s food has been on the floor at some point before he eats it and 2. Want to know things like this, because the extent to which a place is truly kid friendly makes a huge difference in where I want to go. (Just got back from a beach rental where we hauled bags of stuff and an often screaming toddler three blocks back and forth to the beach sometimes multiple times a day. Never again. One doesn’t understand the value of having people bring what you need directly to you, be it poolside service or a replacement for the food your child just knocked into your lap, until you’ve been there.) I’m totally cool with letting civilized humans eat in peace and taking my wild thing to the restaurants that are legit meant for littles. 😂 But I want to know which restaurants those are. If a place can’t offer a replacement for food that inevitably gets dumped on the floor (even if they offered it to you with an upcharge) that’s not it.
Yes, my Disney soul sister! YOU GET IT! Bread is a biggie for some families with little kids and I thought others might want to know what to expect. As much as I enjoy the food at Sebastian's, it's a no-go for us now because I need to make sure my little one has some options other than binging on yogurt tubes at 10 p.m. when we get back to the room. (AND, an eating kid is a quiet kid! When they're not eating, they're usually distracting their siblings while mama is trying to eat. We don't allow electronics at the table, so eye-spy and coloring books were my only allies during this meal.) Plus, just like you said, at some point in the July Disney heat, convenience became key for everyone managing meltdowns. I love walking, exercise, and warm weather; but, it makes my kids' brains melt and I need my eyes on my special needs buddy at all times. If you ask them, one of their favorite days was when they spend an entire morning at Mission Space's Space Base playground.
Other kids + Indoor Disney area = MAGIC!
*Side note, thanks for the encouragement! I'm a middle school teacher who deals will this silliness all day and I really should have known better! Honestly, the only logical next steps in this dialogue were clearly "Your mama" jokes and deez n*ts! :clown:
We ate at Sebastian’s last month and one of the first things our server told us after being seated was that it was not all you can eat. I was shocked as I have read so many reviews that said it was. We were a party of 4, got 4 rolls and were never offered a refill of rolls even though we saw other tables getting more rolls. The food was good but I won’t eat here again due to this policy. Every other family style meal we’ve had at Disney has been all you can eat, including Trail’s End, whose price is very comparable to Sebastian’s.
I've been there three times, including last month, and that's what we were always told. Although it's lower than character meals, it's still $92 (before tax) for 2 adults and 2 children. Although that's not too pricey in comparison to our meal at Garden Grill, it also not exactly inexpensive.
Thanks good to know! We are going there this weekend. I’m excited to bring my baby here again. It was her first character meal and when went there last the restrictions for hugging were still in place.
You are going to have the BEST time! My older kiddo finished a whole steak and they brought him Mickey waffles and fruit to finish off his meal. The characters were outstanding and I couldn't contain my happy tears. I was a little surprised that Donald wasn't there the morning that we went, but they said we could return with our receipt on another day to take a picture with him. I didn't bother, but that was my first time at a character breakfast where all of the characters were not present.
"We must protect our margins on these.... rolls" is just what you want to hear as a server (who is going to bear the brunt of the guest response on this issue and likely see same reflected in your tips on those occasions this comes up).
I felt so bad for our server! When customers are frustrated with any reasonable requests that are unfulfilled during their meal, they often reflect that in their tip. It's clearly not his policy and he has no control in that matter- other than finding employment elsewhere, which is not a realistic option for most people who have secure employment and regular bills.
 
i was already thinking of trying this meal but now, I will definitely be going. I mean a roll worth 9 pages of discussion has got to be good.

I am going to add on the coconut shrimp also ----

quickest route from Boardwalk Inn? skyliner from Epcot?
The rolls are delicious and their accompanied onion jam and guava butter make them pure yeasty perfection. I didn't have the shrimp, but I loved their plant-based fried tofu and really tasty vegan shwarma! My husband and son devoured the steak with chimichurri. Everyone except the picky kid also savored each bite of their coconut/pineapple bread pudding with caramel sauce. (BTW- We were also at the Boardwalk and it was a lovely ride around 9 pm because we were able to see Epcot & Magic Kingdom's fireworks. However, keep in mind that the Skyliner will not be running if there's lightening. )
 
Related hypothetical question: If I ordered a $25 entree at a restaurant and as soon as it was set in front of me I accidentally knocked the whole plate on the floor do you think the restaurant (Disney or not) would replace my meal free of charge?
 
Related hypothetical question: If I ordered a $25 entree at a restaurant and as soon as it was set in front of me I accidentally knocked the whole plate on the floor do you think the restaurant (Disney or not) would replace my meal free of charge?

Yes, they should. No one purposefully drops an entire plate of food, so yes, I would expect them to replace that as it was an accident. Can you imagine being told no? Would they expect you to eat it off the floor?
 
Related hypothetical question: If I ordered a $25 entree at a restaurant and as soon as it was set in front of me I accidentally knocked the whole plate on the floor do you think the restaurant (Disney or not) would replace my meal free of charge?
Good question! My counter question is, "If you accidentally spill your soft drink, do you think they would replace that?" The drink and bread are somewhat comparable in cost and I think most people assume their beverage will be replaced.
(To answer your question, the Sci-Fi veggie burger with onion rings is currently $23.50 [$21+$2.50]. If you accidentally drop your burger, I think they would replace it; but, I know it's situational depending on several variables.)
 
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I want to apologize for some of my posts here. I was chastised by a mod for making smart comments. Sorry to Tink, other posters I may have offended, The Pillsbury Dough Boy, and Mr. Bob Evans himself.
 
I really do think they had a problem with people taking extra rolls home or back to thier resort. Thus, the change in policy? I certainly will try these rolls whenever we return to Disney.
 
I can't imagine that restaurants inventory rolls. That seems like an extraordinary waste of time. I worked fast food and we inventoried things in bulk quantities, not individual portions. At the end of the night, things like rolls get thrown away. At least, they SHOULD.
I assumed they came in frozen and were baked the day of. Not baked to order, but they make just enough to minimize waste.

I agree it's a little crazy documenting every roll, and doing the bulk packaging makes more sense. But I've seen bars document every oz of liquor they serve, it's how the whole industry is trending.
 












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