Only 1 refill of bread allowed at Sebastain's now

[LuthienDragon]

They wouldn't replace a dropped roll? Wow.

Damn, I reckon they'll stop doing it completely everywhere. Like, kid let go of balloon? Purchase another. Kid dropped their ice-cream? Cry me a River. I remember they had a policy if a child "accidentally" took a souvenir out of a store, they would not stop them to keep the magic going.
Once people start noticing the lack of magic, they WILL stop coming.

 

[Jonfw2]

WOW!!!!! Very sad! What a way to punish the server also, who has to break the bad news!!! Ridiculous!

Are you kidding? Seriously. I can’t tell.

 

[Lewisc]

Aren't chips and salsa nowan extra charge? Isn’t Disney trying to transition from free bread to bread service and garlic bread. Charge more and give less.

2 rolls sounds reasonable, of course replace dropped roll..Was there an issue with guests taking ziplock bags and leaving with.as many rolls as possible? Ordering a bowl of soup then filling up with bread and water. Was this a big pproblem? I doubt it.

 

[DeeBee3]

I honestly expected this thread to be some 1-off strange thing. I can't believe how many people have been given a hard time! Especially when it's for a kid or a roll fell on the floor. That's a bit nuts.

I can see them not wanting people to order just an appetizer or something and the rolls, but when you have dinner and multiple people ordering, it's unimaginable

.

 

[nw6675]

I would think roll refills would even out - how many people even ask for refills and how many ask for more than one refill? I would think it would be close to averaging out to a single refill. So why be so strict?!

Do they realize sometimes it is the small changes that break the camel's back and not always the G+, etc...

 

[Disneylover99]

byob
Bring your own bread.

 

[Leight19]

I just canceled my reservation for here after reading this so guess this is where I draw the line.

 

[HashberryOTG]

If there are little things Disney can do to cut costs with supply chain and inflation issues, I'm all for it. I'm disappointed they don't replace something a child dropped though. That's just bad form. But the rule in general, is fine. To compensate, I would think they'd put extra bread service on the appetizer menu for those that want more. Offer a couple of dips or fancy butters or something to make it "more" than the free bread. Most other countries aren't obsessed with all you can eat carbs before their meals like we are, so it's not a huge deal to everyone. It could also be to lower waste (for which I also don't take issue). I see so much bread being removed from empty tables. People ask for it and then don't eat it. I feel people are so busy looking for something to complain about, looking for an excuse to say Cheapek or 'they took something away' that they can't see it's not always a bad thing. I promise you a CEO is not even aware of the bread service policies of the restaurants. Sure, cut costs comes from the CEO and likely the board as well. How that is done, however, is up to the restaurant managers. This was a very reasonable way to do so.

 

[NOLA_Tink]

To clarify, Sebastian's Bistro is a family-style meal that is supposed to be unlimited meats, salad, sides, dessert, and bread. Children 3-9 are $17/child. The only thing we ever asked for another serving was bread. We weren't trying to skimp by not buying an entree, nor were we gorging and bringing ziploc bags. The server was noticeably embarrassed by having to tell us about their bread policy and he apologized; he was a decent server and I don't have any other complaints about him. Apparently, servers are required to request all food in their system and then it's brought by a runner; so, every single portion is documented and accounted for. It won't let him request more than 1 extra serving of rolls per table and the manager would need to override it for him- even if your preschooler drops his/her piece and isn't interested in the mojo pork, kale salad, or cilantro rice. I miss the less bureaucratic Disney magic of yore.

 

[Marionnette]

Years ago, we were in the MK. Kids were hungry and there was a hot dog stand nearby. Our daughter was just in the beginning stage of her "I don't eat meat" phase (she's a full-fledge vegetarian now). I asked the CM for a hot dog without the dog. Just a roll. We were more than willing to pay for the whole thing but she would not have eaten the roll if the hot dog even touched it. He gave me a roll, free of charge. That memory has stuck with me for over 25 years. Such a minor cost to buy good will. And such a shame that pennypinching will do just the opposite.

 

[Lewisc]

To clarify, Sebastian's Bistro is a family-style meal that is supposed to be unlimited meats, salad, sides, dessert, and bread. Children 3-9 are $17/child. The only thing we ever asked for another serving was bread. W

I thought the restaurant was a la carte. I might have asked for a manager and used feedback section of the app to complain.

 

[k5xs]

I just canceled my reservation for here after reading this so guess this is where I draw the line.

That’s good.

Please send an email explaining why to guest.services@disneyworld.com.

 

[k5xs]

Ate at Sebastian's last night. My family of 4 was immediately given a basket of exactly 4 rolls. We ate them and asked for another. When the 2nd basket of rolls came, my very young daughter accidently dropped her roll, so I asked for more. I was told "no." Our server said that the restaurant has a new policy where you are only allowed to get 1 refill on your bread basket.
*Posting so others won't be as surprised as we were.

Please send this via email to guest.services@disneyworld.com


This policy is absurd.

 

[mom2rtk]

I just canceled my reservation for here after reading this so guess this is where I draw the line.

If you get a chance, you should email Disney and let them know that's what you did and why. This is probably one of those places that doesn't book full all the time so some cancellations might get their attention.

 

[jimmymc]

I never expected to have to go Jean Valjean at a Disney Restaurant.

Next thing you know the manager is visiting you at work and you're in the French Revolution.

 

[HashberryOTG]

To clarify, Sebastian's Bistro is a family-style meal that is supposed to be unlimited meats, salad, sides, dessert, and bread. Children 3-9 are $17/child. The only thing we ever asked for another serving was bread. We weren't trying to skimp by not buying an entree, nor were we gorging and bringing ziploc bags. The server was noticeably embarrassed by having to tell us about their bread policy and he apologized; he was a decent server and I don't have any other complaints about him. Apparently, servers are required to request all food in their system and then it's brought by a runner; so, every single portion is documented and accounted for. It won't let him request more than 1 extra serving of rolls per table and the manager would need to override it for him- even if your preschooler drops his/her piece and isn't interested in the mojo pork, kale salad, or cilantro rice. I miss the less bureaucratic Disney magic of yore.

I had forgotten this was family style. In that case, the bread refill thing is odd. Unless there's some weird bread shortage. In which case they should consider mentioning its temporary due to supply chain issues or something.

 

[jimmymc]

To clarify, Sebastian's Bistro is a family-style meal that is supposed to be unlimited meats, salad, sides, dessert, and bread. Children 3-9 are $17/child. The only thing we ever asked for another serving was bread. We weren't trying to skimp by not buying an entree, nor were we gorging and bringing ziploc bags. The server was noticeably embarrassed by having to tell us about their bread policy and he apologized; he was a decent server and I don't have any other complaints about him. Apparently, servers are required to request all food in their system and then it's brought by a runner; so, every single portion is documented and accounted for. It won't let him request more than 1 extra serving of rolls per table and the manager would need to override it for him- even if your preschooler drops his/her piece and isn't interested in the mojo pork, kale salad, or cilantro rice. I miss the less bureaucratic Disney magic of yore.

Did the waiter mention if it was all you care to eat? I've heard that it wasn't even though everyone gets the same platter. Either way I think they should be allowed to give you as much bread as you want.

 

[Dug720]

Was there an issue with guests taking ziplock bags and leaving with.as many rolls as possible?

You may scoff, but at least in the past (though definitely since 2000) there have been many reports on here of people taking ziplock bags to AYCTE places and filling them with Mickey Waffles, various breads, etc. to prevent having to pay for snacks later on. So yes...I can see people taking ziplock bags and filling them with as many rolls as they could.

Ordering a bowl of soup then filling up with bread and water.

Maybe not soup but filling up with bread and water, but it's not far from what used to happen at BOG at breakfast - groups would book ADRs for their whole family for breakfast to get in PPO and order one coffee and maybe one cupcake...when they had reserved 3, 4, 5, 6, 8, 10 ADRs. Not one coffee and cupcake per person. ONE coffee and ONE cupcake for the entire group. Where there are loopholes, people will find ways around them.

 

[jimmymc]

You may scoff, but at least in the past (though definitely since 2000) there have been many reports on here of people taking ziplock bags to AYCTE places and filling them with Mickey Waffles, various breads, etc. to prevent having to pay for snacks later on. So yes...I can see people taking ziplock bags and filling them with as many rolls as they could.

I saw it as well. People would stock up on food and eat it for the rest of the day.

Maybe not soup but filling up with bread and water, but it's not far from what used to happen at BOG at breakfast - groups would book ADRs for their whole family for breakfast to get in PPO and order one coffee and maybe one cupcake...when they had reserved 3, 4, 5, 6, 8, 10 ADRs. Not one coffee and cupcake per person. ONE coffee and ONE cupcake for the entire group. Where there are loopholes, people will find ways around them.

Same problem was starting to happen at California Grill. People would order 1 or 2 apps and wait hours to watch the fireworks. That's why they went to the new menu.

 

[shh]

This all boils down to one thing - decisions made by MBA execs with zero common sense - most have likely never waited tables in their life. They create ridiculous rules that don't match real world operations instead of reasonable guidelines that allow employees a little leeway to respond intelligently to varying customer needs.

Yes - have a limit on bread so freeloaders aren't carting off bags of it. But if a kid drops a 5 cent piece of bread, - geez - give your grown A** server the ability to bring the kid another one without needing signed requisitions from WDW board of directors.

Seriously: no one has any common sense anymore.