That's like me trying to login to an online investment account I hadn't bothered with for several years (it was empty) but had to make use of for a particular transaction and I was promptly given restricted access until I called customer service.
Bank: "Hi, before I can help you I need some information to verify your identity. What's your name, address and last 4 digits of your Social Security Numer"
Me: "Skywise, blah blah, 1234"
Bank: "Well thank you Mr. Skywise, how can we help you?"
Me: "I tried to login to my account but was told my account had been restricted."
Bank: "We're sorry to hear that, let me check... Oh, I see, we need to have proof of your social security number."
Me: "My card was destroyed almost 20 years ago in the washer."
Bank: "Yes but it's our policy. Could you fax us a copy of it, front and back?"
Me: "It was a piece of cardboard with my number typed on it how is that any proof?"
Bank: "Yes, that's the card we're looking for."
Me: "... But you HAVE my Social Security Number... you just used it to verify my identity..."
Bank: "..."

(This was a greatly simplified discussion - In reality I had to go through about 5 operators and about a week of faxing my drivers license plus some other info, recalling and then getting told that my fax was not received, then it was received fine, then is was recieved but illegible but ultimately they KEPT getting stuck at the SSN requirement! Finally it got escalated and somebody flipped the magic switch - The ultimate irony is that the social security website tells you that A> you can only get 10 cards in your lifetime and B> you don't need your card for proof of SSN!)