I say this sadly, but I think maybe they just don't really want to be in the business of custom cake making for the masses. The answers not only vary from one castmember to the next...but also from one day to the next.
I saw an adorable girls cake on here and called to inquire about getting one for my daughter, and here's the gist of the conversation:
me: Hello, I would like to see about ordering a custom b-day cake for my daughter.
them: sorry, we don't do custom birthday cakes.
me: oh, I'm sorry, I must have old information.
them: you can have a choc or white cake with choc or white frosting and it's extra for a picture. Which do you want?
me:I am so sorry, I thought you were able to do fondant topped cakes with chocolate statuettes and trim accents...I am sorry to have wasted your time. (ready to hang up)
them: OH, you want an anniversary cake then. The fondant ones are usually ordered for wedding anniversaries, we can do that for you. We just don't do custom b-day cakes. It is $85 for an 8 inch of what you want.
me: ok, great, what do I need to do to order?
them: Oh, you still want it?
HUH??? You will make me an anniversary cake for a b-day but you couldn't have told me that when I asked for it the first time around? I think I was supposed to be scared off by the price. But a little girl only goes to Disney for one 3rd birthday..I want the special cake for her.
My cake is a couple weeks away ....we'll see what I get
Also: don't even bother to ask for custom flavors at most of the restaurants. I wanted a carrot cake for LTT and it turned into a disaster. I called and they said yes "let me call you back with a price" but then no call back.
When I called again they told me no. Then my TA called and they told her no, then maybe now it's "yes, but...." She literally called 10+ times and got 4 different answers. They really just don't do custom cakes, but they are going to try for something because of all the confusion. (if they had never said yes the first time I would have stopped there.) Neither of us thinks that cake will appear, even the restaurant manager was not sure he would have it there.
I swear my TA spent 2 months trying to get this cake for my son, I feel terrible for all her wasted hard work. We (TA and I) are both over it...if the cake shows, Good, if not..whatever!!! She was awesome to keep trying!!!
THANKS K!!! i know my ta reads here!!!
The ridiculous thing is the Main St Bakery sells carrot cake that is amazing, but somehow that cake can not get to LTT, all of 100 steps away.
Keep trying, but understand [it seems like] they don't really want to be a bakery business, and that shows. Too bad because they have some amazing pastry artists working for them!!!