Okay I just called and requested a Mini Castle Cake for dd during our dinner at 1900 Park Fare and a slipper dessert for her the morning of her birthday after our breakfast at CRT.
My call to the Grand Floridian was less than magical.
The person who answered the phone asked where we were dining, how many people and what time we were dining. She didn't ask for our reservation # nor did she confirm it with me...which I thought was odd.
Then she started to explain that "the" cake was 8" and for x number of people. I replied that I wasn't interested in the 8" cake but the Mini Castle Cake. She said, "Oh, hold on a minute." Then she put me on hold for about a minute or so.
When she returned she asked what flavor of cake we wanted and then took my credit card number as a "hold."
Then she said we were all set and was ready to hang up on me!
I asked her to wait a moment...then said that I would like to have Happy Birthday Bethany added to it. She explained to me that they couldn't fit that on the cake because it was small.
I told her that I understood that, but would like the writing to be on the plate. She replied that they couldn't "guarantee" that they would do the writing, but that she would make a note of it on the reservation.
Then I asked if she could take a request for CRT (no) or could she transfer me to someone who could (no).
So I hung up and called the cake hotline back, connecting through to MK... this CM was exactly as I expected!
She asked me my reservation number, confirmed the time and number of guests and then asked what we were looking to have at our meal.
The CM then said...I see that one guest will be celebrating their 8th birthday. I told her that it was incorrect, that dd was celebrating her 7th birthday...and she fixed the note.
I ordered our slipper dessert and she asked if we wanted Happy Birthday Bethany written on the plate.
They did NOT take my credit card number.
I shared w/ this CM my experience calling over to GF and she said that SHE wouldn't feel comfortable w/ the fact they they never confirmed my reservation number and suggested that I call back and confirm that all the information is correct and noted on the reservation.
Just wanted to share what happened when I called.
I'm going to call and confirm later on today...hoping that the person I spoke w/ isn't working then!