Magpie
DIS Veteran
- Joined
- Oct 27, 2007
We've been hearing all about the rude castmembers below, and one CM commented that she rarely hears people talking about the all good castmembers they encounter. So, why don't we correct that?
Share a story about a castmember who made your day a little more magical! I don't mean necessarily castmembers who went above and beyond (though everyone loves a story like that!), even just ordinary castmember stories will do.
I'll get us started. It's hard to pick just one, but I like this one because it speaks to the professionalism of Disney castmembers in general...
Last May, not realizing it was against the rules, my husband and I thought we'd hit the jackpot in securing two little box seats to sit on and watch the parade from, in Frontierland. We sat comfortably for a few minutes, along with a whole lot of other folks just like us, and then a young lady came up to tell us that we couldn't sit on the boxes. In fact, she had to collect them all and put them away, because it wasn't safe to leave them out after all the lights were turned off. People might trip over them. She was nice enough about it, and when she noticed us looking at everyone else sitting on their boxes, she said, "Oh, don't worry, I'll get to them!"
So, she puts our boxes away, and we settled in to stand. We saw her go and speak to a gentleman and his family who are sitting on boxes eating. Then, she came back to us and said, "I'm just going to let them finish eating. But trust me, they won't be sitting when the parade comes through!"
So, we wait. The gentleman and his family eat slower and slower. The parade time is approaching fast. She goes and speaks to him again. He shakes his head and continues sitting, now just picking at his food. Some of his family are just holding their food on their laps, not even touching it. The castmember has a powwow with several other castmembers across the street. They're all staring at this one gentleman on his box, with his food, who clearly thinks he's found a loophole in the system.
Finally, the castmember approaches him, with a male castmember in tow. This time, she doesn't back down. She insists. The male castmember stands behind her with his arms crossed. Finally, the mother seems to crack. She stands up. Immediately the male castmember whisks her box away from behind her. And then in short order, all the boxes are gone, and the family is standing there, looking deeply irritated, holding their plates of food in their hands.
I was impressed on several levels. One, she was always polite, even in the face of opposition. Two, she conferred with her coworkers, and knew when to call in back up. Three, she persisted, when it might have been easier to just let things go. And four, she knew to keep the rest of us updated, so that we wouldn't get resentful and think the other guy was "getting away with something" or that we were being unfairly picked on. Now, that's customer service!
And man, that family was just one of many irritations she and her fellow castmembers had to face that evening! When they tried to usher people across the street, keeping it clear for the parade, people kept stopping to argue with them. The parade was even visible in the distance, and we saw people ducking around the castmembers to run up the street straight at it!
My conclusion? Guests can be idiots. Castmembers are saints.
What's your story?
Share a story about a castmember who made your day a little more magical! I don't mean necessarily castmembers who went above and beyond (though everyone loves a story like that!), even just ordinary castmember stories will do.
I'll get us started. It's hard to pick just one, but I like this one because it speaks to the professionalism of Disney castmembers in general...
Last May, not realizing it was against the rules, my husband and I thought we'd hit the jackpot in securing two little box seats to sit on and watch the parade from, in Frontierland. We sat comfortably for a few minutes, along with a whole lot of other folks just like us, and then a young lady came up to tell us that we couldn't sit on the boxes. In fact, she had to collect them all and put them away, because it wasn't safe to leave them out after all the lights were turned off. People might trip over them. She was nice enough about it, and when she noticed us looking at everyone else sitting on their boxes, she said, "Oh, don't worry, I'll get to them!"
So, she puts our boxes away, and we settled in to stand. We saw her go and speak to a gentleman and his family who are sitting on boxes eating. Then, she came back to us and said, "I'm just going to let them finish eating. But trust me, they won't be sitting when the parade comes through!"
So, we wait. The gentleman and his family eat slower and slower. The parade time is approaching fast. She goes and speaks to him again. He shakes his head and continues sitting, now just picking at his food. Some of his family are just holding their food on their laps, not even touching it. The castmember has a powwow with several other castmembers across the street. They're all staring at this one gentleman on his box, with his food, who clearly thinks he's found a loophole in the system.
Finally, the castmember approaches him, with a male castmember in tow. This time, she doesn't back down. She insists. The male castmember stands behind her with his arms crossed. Finally, the mother seems to crack. She stands up. Immediately the male castmember whisks her box away from behind her. And then in short order, all the boxes are gone, and the family is standing there, looking deeply irritated, holding their plates of food in their hands.
I was impressed on several levels. One, she was always polite, even in the face of opposition. Two, she conferred with her coworkers, and knew when to call in back up. Three, she persisted, when it might have been easier to just let things go. And four, she knew to keep the rest of us updated, so that we wouldn't get resentful and think the other guy was "getting away with something" or that we were being unfairly picked on. Now, that's customer service!
And man, that family was just one of many irritations she and her fellow castmembers had to face that evening! When they tried to usher people across the street, keeping it clear for the parade, people kept stopping to argue with them. The parade was even visible in the distance, and we saw people ducking around the castmembers to run up the street straight at it!
My conclusion? Guests can be idiots. Castmembers are saints.
What's your story?
Dumb idea...not 30 seconds later it opened up and POURED!!! Of course there was nothing you could do but keep going until you got back to the start. Ugh! We left there and headed for Main Street to head back to the resort to change...we ducked in the stores to finish waiting it out, although we were already soaked, so it didn't really matter. DS was shivering and miserable because we were soaked all the way through, a wonderful young CM chatted him up for a bit and then insisted he needed something to wait a minute for her. She went backstage and came back with a brand new sweatshirt for him. She was wonderful and made his day as well as mine!
