Not too thrilled with WL honeymoon

[SallyfromDE]

I just finished my epic letter. What do you guys think is the most effective place to send it?

Meg Gilbert Crofton
Executive Offices
PO Box 10,040
Lake Buena Vista, FL 32830-0040

 

[budbeerlady]

Good luck with your letter. I cannot believe that is how they treated your mess! Maybe make a couple of copies of it and sent it to diff people/ departments?

 

[duffy]

Worst thing I found in a hotel room: dirty used cotton swab, in plain sight, middle of the floor.

Best thing: a laptop. I didn't even know it was there, the phone rang, scaring me badly. Front desk asked if there was possibly a laptop in the dresser drawer? I checked and said yes, and someone was at my door in a few minutes to pick it up.

 

[kandb]

We stayed in POFQ in Feb/March and there was hairs on the floor in the bathroom and water marks on the furniture from glasses. The blankets had holes in it that looked like holes caused by cigarette burns. I thought the Hampton Inn we stayed at for $79 on the way down to FLA. was 10x nicer (as far as cleanliness and beds etc.) then POFQ. Linda

 

[latinqt]

Next time go to the GF

 

[Poohbear123]

Of the 11 years I have been staying ON-SITE I have NEVER incountered anything that has been mentioned above. However, my stay at POR in Dec. I found a electical plug that was not working, as it was hanging by the wires. I didn't find this out till my last night, and let them know the next day when checking out, as I didn't want anyone with a child to get hurt. Other than that, things have been great, I even check for Bed bugs, and loose Mirrors and also check the bathroom for "stray hairs" thanks to the "tips" on these boards!

 

[jjk1107]

I would not only send the letter, but to get the best compensation for your trouble, you should call and speak to the general manager of the hotel. If you need assistance locating the phone number for the front desk, feel free to PM me. When you call the number, request to speak to the general manager. Itis amazing what they will do to try to prevent you from contacting a higher up person in the customer service department.

 

[peel]

Next time go to the GF

Maybe with an 85% discount code.

 

[peel]

Meg Gilbert Crofton
Executive Offices
PO Box 10,040
Lake Buena Vista, FL 32830-0040

Sally, do you know this person's title? Thanks!

 

[mrmagicmph]

Sally, do you know this person's title? Thanks!

Meg Gilbert Crofton is the President of the Walt Disney World Resort. Good luck!

 

[DisneyJenn18]

I would not only send the letter, but to get the best compensation for your trouble, you should call and speak to the general manager of the hotel. If you need assistance locating the phone number for the front desk, feel free to PM me. When you call the number, request to speak to the general manager. Itis amazing what they will do to try to prevent you from contacting a higher up person in the customer service department.

This is super advice! I wouldn't let it go, even if the manager was "nice." Disney needs to keep those customer service standards high, especially in the resorts. It terrifies me everytime I read a story like this..thinking,...oh god, I hope this doesn't happen to me!

you deserve to be compensated for the full amount.

 

[Sammie]

This was a horrible situation, but for anyone else that finds themselves in a similar situation, Do Not Call the Front Desk!!!, You are getting the Disney Call Center and they are notorious for not delivering messages.

Use the button the phone for housekeeping, ask to the speak to the manager on duty and ask the manager to come to the room and see the situation. Only then will you get the action you deserve. Anyone else does not have the authority to fix anything.

 

[dclfun]

I'm so sorry this happened. I would also have expected to be credited the full amount for the room night and possibly even something more...maybe a nice table service meal? Heck, to sleep in someone else's dirty room gives me the shivers and esp. on your honeymoon. I've had my share of found objects and wonder how thorough the cleaning is..ie: do they look under the beds and behind the sofa cushions? The worst was my husband pulling out the sofa sleeper at one of the DVC resort studio rooms and finding a half eaten chicken leg in the sheets at 11PM while I was holding a sleeping two year old. ---Kathy

 

[peel]

Thank you, everyone. I am going to take your advice and mail a copy to the address you supplied. I also already sent it via email to the guest services email address. I may call too, although I feel like because I didn't argue at the time, I don't really have much leverage anymore.
I didn't realize that calling the front desk didn't actually call the front desk! What kind of a racket is that??? So how do you actually connect with the front desk to speak to the same person you may have worked with 5 minutes earlier?

 

[mickaholic4077]

Whenever I call the "front desk" I first ask if this person is actually at the hotel or in a call center. If they tell me they are at a call center,I demand(nicely of course) to speak to someone actually at the resort.

 

[Sammie]

Thank you, everyone. I am going to take your advice and mail a copy to the address you supplied. I also already sent it via email to the guest services email address. I may call too, although I feel like because I didn't argue at the time, I don't really have much leverage anymore.
I didn't realize that calling the front desk didn't actually call the front desk! What kind of a racket is that??? So how do you actually connect with the front desk to speak to the same person you may have worked with 5 minutes earlier?

Don't call if you wish to speak to the Front Desk, even if you asked to be transferred there is no guarantee you get anyone at the Front Desk. Go down in person.

But truly your issue was with housekeeping not the Front Desk, always best to deal with those responsible at the time it happens. For as you say when you contact them now, they are going to ask if you dealt with it at the hotel with a manager.

 

[mareemouse]

I hope you reconsider staying there again. I feel it is a shame that
DisneyWorld Resorts offer such poor service for the outrageous prices they ask. They do it because they know people will pay. There is no excuse for the service you did not receive.
Is it me, or is Disney offering less and less, and demanding more and more from the vacationer ?
Don't get me wrong, I love DisneyWorld. It is my favorite vacation spot in the universe, but we work very hard for the money we save up for years, in order to book a week long trip. Dirty rooms and poor service is not acceptable, and housekeeping staff should be available 24/7.

 

[peel]

Well, I already got a response from the email that was sent to guest relations. It was basically a form letter thanking me for my comments. The standard jargon..."we take these things very seriously", "we hope you'll come again", "if you need any further assistance"..... Looks like I won't even be getting a phone call from them.
So I think I'll go ahead and send the hard copy to the president and see if anything happens. It's not even that I'm expecting any kind of reimbursement at this point, but something more than a form letter would be nice.

 

[SallyfromDE]

An apology would be nice.

 

[karebear1]

I would've been camping out in the lobby if I had called them and nothing was done! That's just .... EEEWWWWWWW!!!!

I hope you get a better response to your letter-