peel
makes some decent points
- Joined
- Feb 5, 2007
- Messages
- 1,831
I just returned from a 4 night stay at WL May 20-24. I have to tell you, our stay did not start out very magical, although they did rectify the situation in the end.
It was our honeymoon. I had booked a courtyard view (the only rooms available using the discount that was released) so I requested a high floor so we wouldn't be right in front of the pool. I know requests are only requests, but they ended up putting us on the first floor, right next to the pool. I was a little disappointed when he gave me the room number, but I knew I might not get what I requested, so I didn't complain. I was just surprised since we checked in around 5pm, not the middle of the night when maybe the better rooms were already assigned. When we walked into the room, something didn't look right, although I couldn't put my finger on what it was. I had never stayed there before, so I had to take everything in. My husband started to put some things in the bathroom and commented that the counters weren't quite clean (a lot of water stains). Then I put my things down on the bed and noticed a lump under the quilt. I apprehensively lifted it up and found a dirty undershirt in a ball. It was then that I realized that the reason the room didn't look quite right was because it wasn't cleaned by housekeeping. The previous occupants must have been nice enough to pull the bedspread on, and stick the pillows underneath, but it hadn't been touched by anyone else. We immediately called the front desk and asked for a new room. They said they didn't have any available until the next day but they'd send someone down. A man came, used a plastic bag as gloves to pick up the undershirt, and then STRAIGHTENED OUT THE BEDSPREAD. He was about to leave when we stopped him and asked if he was going to change the linens at least. He looked surprised that we asked this! He wouldn't touch the shirt with his bare hands but was surprised that we didn't want to sleep there??? He said he'd call someone from housekeeping to take care of it. We left and went to MK for dinner reservations. We came back at 12:30am and nothing had been done! We called the front desk AGAIN and they sent a different guy down to change the sheets. He wasn't housekeeping either though, probably a maintenance man, and it took him a half hour to change the sheets. Then when I was in the bathroom I started to look closer at everything and saw that the floor had hair on it and the toilet wasn't clean. Things you don't really want to be thinking about on your honeymoon, y'know? We called the front desk yet again and asked them what other options we had. They said the only thing we could do was check out in the morning and check in again to get a better room. So, we gave up and stayed in the dirty room the first night of our honeymoon. In the morning we couldn't open the blackout shades because there were people right outside the room at the pool, and once we did open them to sit out on the patio for a few minutes, we found that we couldn't go out there because there was a tarp across the whole thing and people were right above us painting. When my husband went to make a pot of coffee he picked up the coffee package and it was empty! Then he looked closer at the pot and even though it was rinsed it had obviously not been cleaned since its last use. I was extremely disappointed at the amount of problems we were faced with on a day that was supposed to be perfect.
In the end we were given a wonderful room on the 6th floor with an unobstructed view of the courtyard and the lake beyond, and we had a wonderful time for our remaining stay. But this wasn't anything I hadn't already paid for, it's not like they were doing us any favors. They credited us 50% of the rate for the first night, which I thought should have been a 100% credit, but I really didn't want to battle them.
I wouldn't let this experience stop me from staying there again, because I know it wasn't an intentional thing to give us a dirty room, but I think they could have done a lot more to accommodate us on that first night. I didn't care about having a premium view at that point, I just didn't want to sleep in a dirty bed and wanted to be able to walk into the bathroom without feeling the need to put shoes on. The first time we called the front desk we told them we would be at MK for a few hours and they had more than enough time to send housekeeping in to clean the room. I couldn't believe it wasn't done when we came back almost 6 hours later!
It was our honeymoon. I had booked a courtyard view (the only rooms available using the discount that was released) so I requested a high floor so we wouldn't be right in front of the pool. I know requests are only requests, but they ended up putting us on the first floor, right next to the pool. I was a little disappointed when he gave me the room number, but I knew I might not get what I requested, so I didn't complain. I was just surprised since we checked in around 5pm, not the middle of the night when maybe the better rooms were already assigned. When we walked into the room, something didn't look right, although I couldn't put my finger on what it was. I had never stayed there before, so I had to take everything in. My husband started to put some things in the bathroom and commented that the counters weren't quite clean (a lot of water stains). Then I put my things down on the bed and noticed a lump under the quilt. I apprehensively lifted it up and found a dirty undershirt in a ball. It was then that I realized that the reason the room didn't look quite right was because it wasn't cleaned by housekeeping. The previous occupants must have been nice enough to pull the bedspread on, and stick the pillows underneath, but it hadn't been touched by anyone else. We immediately called the front desk and asked for a new room. They said they didn't have any available until the next day but they'd send someone down. A man came, used a plastic bag as gloves to pick up the undershirt, and then STRAIGHTENED OUT THE BEDSPREAD. He was about to leave when we stopped him and asked if he was going to change the linens at least. He looked surprised that we asked this! He wouldn't touch the shirt with his bare hands but was surprised that we didn't want to sleep there??? He said he'd call someone from housekeeping to take care of it. We left and went to MK for dinner reservations. We came back at 12:30am and nothing had been done! We called the front desk AGAIN and they sent a different guy down to change the sheets. He wasn't housekeeping either though, probably a maintenance man, and it took him a half hour to change the sheets. Then when I was in the bathroom I started to look closer at everything and saw that the floor had hair on it and the toilet wasn't clean. Things you don't really want to be thinking about on your honeymoon, y'know? We called the front desk yet again and asked them what other options we had. They said the only thing we could do was check out in the morning and check in again to get a better room. So, we gave up and stayed in the dirty room the first night of our honeymoon. In the morning we couldn't open the blackout shades because there were people right outside the room at the pool, and once we did open them to sit out on the patio for a few minutes, we found that we couldn't go out there because there was a tarp across the whole thing and people were right above us painting. When my husband went to make a pot of coffee he picked up the coffee package and it was empty! Then he looked closer at the pot and even though it was rinsed it had obviously not been cleaned since its last use. I was extremely disappointed at the amount of problems we were faced with on a day that was supposed to be perfect.
In the end we were given a wonderful room on the 6th floor with an unobstructed view of the courtyard and the lake beyond, and we had a wonderful time for our remaining stay. But this wasn't anything I hadn't already paid for, it's not like they were doing us any favors. They credited us 50% of the rate for the first night, which I thought should have been a 100% credit, but I really didn't want to battle them.
I wouldn't let this experience stop me from staying there again, because I know it wasn't an intentional thing to give us a dirty room, but I think they could have done a lot more to accommodate us on that first night. I didn't care about having a premium view at that point, I just didn't want to sleep in a dirty bed and wanted to be able to walk into the bathroom without feeling the need to put shoes on. The first time we called the front desk we told them we would be at MK for a few hours and they had more than enough time to send housekeeping in to clean the room. I couldn't believe it wasn't done when we came back almost 6 hours later!
. I called down to hosuekeeping and was told that that room had not been used the day before (yeah right 
). SOmeone from housekeeping finally arrived and said it would be taken care of. by then all we wanted was to get to the park, so we took them at their word and departed for EPCOT. CAme back around 1:00 and still nothing. I had already stripped the beds completely because of the ick factor of the messed bed and other stuff. I called again, someone came up again, said it would be handled. We returned at 4, still nothing. I called the manager, it was handled immediately and they took care of our dinner for that night. If we had not carried everything to the room already I might have just said move us, but they were completely full at this time so it was not an option. I feel so sorry for you with that being your honeymoon night too!
Ah, for those first couple of minutes, our stay at the WL was heavenly! 
