We faxed our order there the day before we left (actually we've done it twice). When you arrive go right to the service desk. They bring out your full cart, all bagged, that has been waiting in a refrigerated room someplace. You pay the bill, and you go. It is the best thing ever. Our list was pretty big as we stay at DVC resorts with a full kitchen. But I was pretty specific in what I wanted (brands, sizes) and they stuck to it. But if they didn't have what I wanted they didn't substitute anything else. I would definitely recommend it.