Not impressed with HRH

[Pugdog007]

Just returned from my second visit to the HRH. First stay was 2 1/2 yrs ago for vacation, this was a business trip. The rooms are showing wear & tear & the service was poor.

My co-worker's room had the door ripped off the mini-bar! She called and they came & fixed it, but left a big mess that wasn't cleaned until the next day. When I checked in, my key was changed twice before they figured out there must be something wrong with the door lock and they changed my room. This was after dragging my luggage to the room twice, then back through the lobby twice.

My room (on the 3rd floor) and co-worker said same about her room (1st floor) never really felt clean. There were crumbs under the table in my room from a previous guest. The beds looked like they were made by a teenager. The mini-bar fridge was disgusting and needed a thorough cleaning. The sink did not drain well & the toilet stopped up on the last day.

We had a group rate of $159 and it wasn't worth that. I won't be back and am thankful I wasn't there on vacation. Very disappointing for a Loews hotel.

 

[Marilyn Mc]

That's disappointing. I really enjoyed my stay there last year. DH and I are debating where to stay this summer. We loved HRH last time, but we may try PBH. We also had an issue with the toilet in 2004, but the matter was handled quickly.

 

[damo]

Just returned from my second visit to the HRH. First stay was 2 1/2 yrs ago for vacation, this was a business trip. The rooms are showing wear & tear & the service was poor.

My co-worker's room had the door ripped off the mini-bar! She called and they came & fixed it, but left a big mess that wasn't cleaned until the next day. When I checked in, my key was changed twice before they figured out there must be something wrong with the door lock and they changed my room. This was after dragging my luggage to the room twice, then back through the lobby twice.

My room (on the 3rd floor) and co-worker said same about her room (1st floor) never really felt clean. There were crumbs under the table in my room from a previous guest. The beds looked like they were made by a teenager. The mini-bar fridge was disgusting and needed a thorough cleaning. The sink did not drain well & the toilet stopped up on the last day.

We had a group rate of $159 and it wasn't worth that. I won't be back and am thankful I wasn't there on vacation. Very disappointing for a Loews hotel.

I hope you let them know!

 

[Pugdog007]

I hope you let them know!

Yes - I filled out the guest comment card, as did my co-worker.

 

[robvia]

Doesn't surprise me. The HRH is the more "hip" place. Which probably draws the "rock star" type of crowd who leave a mess and trash the rooms. These people probably assume that house keeping will take care of it, but in reality, house keeping doesn't have the time to make everything perfect. Most people do the late check out thing staying until noon or 1pm, and then the room needs to be ready by 4pm.