PollyannaMom
I was a click-clack champ!!
- Joined
- May 16, 2006
- Messages
- 32,517
Well... spent hours planning my trip from May 13-18, then found out about their new non smoking policies, I get it Disney can do whatever they wish in their parks and I can do the same with my cash(10K). called them up cancelled my grand Floridian reservation along all my restaurant bookings. They tried to give me a hard time about their non refundable park ticket and Disney after hours ticket policies (had those too) and that didn't go very far once I told them they would deal with my lawyers.
20 posts since joining in 2002 and half are on this thread.
Disney will usually refund to get rid of a nuisance.
I agree that they probably gave in to avoid the hassle, but I also think it was the right thing for them to do. You bought your tickets when they had one policy, and they changed that policy in a way that would significantly alter your experience, so the polite move was to make an exception and refund your tickets. - Dis they have to, no. I'm sure there's something in the fine print about policies being "subject to change," and I do think you would have lost an actual lawsuit. But I think good companies want happy customers, and try to be fair.
In the short-term, I do think this a badly-implemented move, both because they didn't give much notice and because they don't have reasonable plans for enforcement. I think for a little while we're going to see smokers who go anyway (because they're not willing to threaten or have already promised their kids) and have a rough time. - Some will cheat, some will make do with patches and gum, and some will just be really grouchy.
But in the long-term, I think it's the way things are going in general (and a calculated decision on Disney's part to cater to customers who want a smoke-free environment rather than to customers who want to smoke). The more inconvenient it becomes to be a smoker, the fewer people will take it up in the first place, which is good for everyone in the future. Smoke-free policies are slowly becoming the norm, and Disney is no exception to that.
If they lose a few customers over this, I think they expect to gain more. (And even if they don't, if Disney has one problem right now, it's over-crowding. - Maybe slightly fewer people will lead to the remaining people being happier and spending more; who knows?)