No more segmented vacations for ddp

[lugnut33]

Why put yourself through this hassle?

Rent a car, eat off-site, save big money.

Eat breakfast in the villa. Save big money

Eat lunch in the villa. Save big money

Have meals delivered to you villa. Save big money

Get a bunch of Disney Gift Cards, distribute to your roommates, eat quick service meals. Save some money.

Have one person buy an AP, then get Tables in Wonderland. Save some money.

Honestly, this whole segmenting thing was just a giant PITA!!

 

[mopee3]

So does this mean if I book a studio for 4 days with the DDP, then booked a 3 day 2 BR, would that count as two reservations, and allow segmentation?

Wow gone for a few days and Disney takes away something they never gave us?

We have "segmented" our stays for years.... well sort of. We change resorts like some people change shoes? The upcoming stay in Nov is 2 days on DXDP at Wilderness for 6 people, then to AKV Grande Villa with 8 people for 5 days on DXDP, and finally over to OKW Grande Villa with same 8 for another 5 days on DDP. When I made the ressies, just for you Brian, I was asked if I wanted to "segment" but didn't need to and getting new KTTK cards each time we wanted to segment sounded like a nightmare for us and the CM's.

I am reminded of the old saying "if it sounds too good it probably is", so we didn't segment. I don't claim to be too smart but am cautious and segmenting looked too good to be true.

I feel sorry for those that did and now find their vacation plans are really up in the air, but many on these boards have mentioned they didn't think that segmenting would last.

Sorry..


Moe

 

[bumbershoot]

...and actually hurts the image of all DVCers in the eyes of the company, figuring we could never be satisfied.

If they come to THAT conclusion then they aren't logical. It's obviously different segments of the DVC population that want different things. There were some people who were bothered by having several reservation numbers for what, to them, was obviously just ONE long reservation. There are people like me who are going *mad* with having one reservation number for what is obviously THREE separate reservations (as evidenced by the fact that I had to call back three separate times to make them!), and are feeling quite limited by this one number nonsense.

If they took my words of disdain for it and someone else's wish for it and decided they were the same person saying it, then they would obviously be in error, and perhaps might want to take a logic or statistics class.

Question - what if you move room types within the same resort. Does that qualify for different dining plans.

If I wanted a dining plan I'd call to see!

So for true split stays, where we move rooms (and sometimes resorts) we HAVE to have those reservation numbers separate to put the DDP on just one part? Our upcoming stay has us at BWV and then Kidani - but they're both under the same reservation number. What you're saying is if I want to add DDP for jsut those first 2 nights I need MS to issue unique reservation numbers for the stays... wonder how they do that without releasing the rooms as I know there are waitlists out there waiting to grab them.

I didn't want to separate my 3 reservations into 3 numbers for dining plan reasons, but they did, indeed, tell me that I would have to release a reservation then try to rebook it, if I wanted that.

My quibble is that they should NEVER have been placed under one number to begin with. I didn't ask for it, I didn't want it, and in fact I complained about it as soon as they did it the second time.

 

[ryanshana]

I did call back a second time and the woman was willing to put the deluxe on the first 2 nights since that was already segmented out. The problem is, she said we have to be prepared to switch rooms and that the room might not be ready until 4pm the next day. Did they say the same to you?

I might just do that. I will see what others experiences are. I really want the deluxe for the first 3 nights, but my reservation for some reason is segemented with the first 2 nights so I really didn't want to push it.

I would be happy with the first 2 nights and then just scale back the next day. I still like to have the dining plan for the entire stay, but like to break up the deluxe in the beginning.

I asked 3 people (at this point lol) about changing rooms and was told I will not be changing rooms

 

[yeahdisney]

I called this AM before I knew about the DDP changed yesterday. I finally decided this weekend to segment our vacation to add ddp, but waited to today with no kids around to move disney rewards and then segment our reservation. Couple days too late. Ah well.

For me I called twice this AM to CMs to ask questions; then move disney rewards, then with the third call, is when that CM said I'm sorry the other two were wrong you can't have a couple nights with DDP.

 

[tfc3rid]

I guess Tables in Wonderland is the way to go now to save some Table Service $$.

 

[Ryansdad0727]

I have a segmented 3/3 tree house villa in December. I have not added dining to the first 3 nights yet but had planned to. I can't really see having to move THV's since it is very likley they will all be full. I will wait a few weeks and see what happens before i call. I might do the TIW card. We will have 9 people with us and are going back 2 more times within a year. It might really save us more money that the DDP.

 

[disneynutz]

I guess Tables in Wonderland is the way to go now to save some Table Service $$.

TIW and stop tipping and you will really save some money!

Bill

 

[DHar]

TIW and stop tipping and you will really save some money!

Bill

i love this idea...that's how we can make up the money we will now need to spend for the meal plan we had not originally planned on spending for this trip (will be over $200.00)...and then the employees can get mad at their superiors...not us......

 

[Castillo Mom]

Well, I've been on the phone with MS since 12:28 and it's 1:12. I called to find out about whether I'd be able to add my son who is joining us mid trip. I had a simple segmented reservation, first night DxDDP, remainder 10 nights regular DDP. The CM told me I no longer have a segmented reservation and that this was changed in March, shortly after I added and paid for the dining plan in full, so the change had nothing to do with the new policy since whomever made the change did so in March. I was never issued a credit nor was I notified of any changes. I was forwarded to a supervisor in technical support who is discouraging me from putting things back in place and saying she might not be able to do it and asked how this would affect me anyway, in other words what's the big deal. As those of you who plan their dining carefully know, this throws our plans completely off. And I don't feel I need to justify how or why it affects our plans. Her job is to try to find a solution. As a manager, it's what I do all day long, problem solve and make things right for our members.

I don't blame Disney for no longer allowing segmenting, I think it causes too many problems for everyone involved. My issue is that I was never notified of any changes to what I already had in place. I'm beyond frustrated. Will post an update to let everyone know how the matter was handled.

 

[DHar]

My issue is that I was never notified of any changes to what I already had in place. I'm beyond frustrated. Will post an update to let everyone know how the matter was handled.

 

[Chuck S]

i love this idea...that's how we can make up the money we will now need to spend for the meal plan we had not originally planned on spending for this trip (will be over $200.00)...and then the employees can get mad at their superiors...not us......

You miss the point. Anytime a TiW card is used, an 18% gratuity is automatically added to the total. You do not need to tip an additional amount, as you do with the pre-paid DDPs.

For instance, if your meal costs $100, then $18 gratuity is added and then 20% ($20) deducted, so the total is $98.

With the DDP, you use the card to pay for the meal, but then you would need to tip that $18 out of pocket, or charge it to your room.

 

[DHar]

You miss the point. Anytime a TiW card is used, an 18% gratuity is automatically added to the total. You do not need to tip an additional amount, as you do with the pre-paid DDPs.

For instance, if your meal costs $100, then $18 gratuity is added and then 20% ($20) deducted, so the total is $98.

With the DDP, you use the card to pay for the meal, but then you would need to tip that $18 out of pocket, or charge it to your room.

we can start with bell services and housekeeping........

 

[TinkerBelle920]

Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

 

[Castillo Mom]

Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

I recommend that you call MS to make sure everything is as how you booked it.

 

[CarolMN]

Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

I am assuming I will get what I already paid for. I am not going to "kick the hornet's nest", by calling to check, either.

My segmented reservations are still showing correctly on the Member's website and also on the official website when I log in and select the link for "My Reservations". On the official website, the appropriate segments show the DxDP that I paid for.

I sincerely doubt I will have to change rooms. That is just not in the resort's best interests to do.

 

[bastraker]

Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

I asked this question earlier to the manager I spoke to and he said YES. Everyone who already segmented AND PAID would be grandfathered in.

But I would call just to check and make sure.

 

[otterpop]

One major point that has been mentioned a few times, but not really stressed, was the fact the member services repeatedly told many of us that we could segment and add the dining plan at anytime. And now, without warning, that is not the case. Whether segmenting is right or wrong, creates problems or not, etc., it is very unprofessional to say one thing and then do another. The appropriate thing for DVC to do is to give an end date that members can segment their reservations by.

I can think of 100's of examples in our daily lives where this sort of thing is unacceptable. And what upsets me is that most of those examples are something we can do something about; in the case of segmenting, there's not much (if anything) we can do!

I have e-mailed customer services regarding this and I suggest that everyone else who finds this unacceptable, do the same!

 

[DHar]

....

 

[ftballfan7]

Perks come and go without warning, it has always been this way. Expect nothing more, ever, than what is laid out in your legal agreements. Everything else is gravy that will sometimes work for you, and sometimes will not.

This is part of why customer service everywhere has declined over the last 30 years. People no longer expect good customer service. That is not to say that some people won't complain about everything, but in general people accept subpar performance. Although what is spelled out in the legal agreements may be all we are legelly entitled to, we should expect, even demand, a certain level of customer service and professional conduct. That doesn't mean they can't change perks or procedures, but the changes should executed in a fair and reasonable manner. telling me when I book that I can call anytime and segment a vacation to add DDP up to 48 hours before my vacation and then telling me I can't when I try to do so 2 months prior to my vacation is neither good customer service or professional.

Chewing out a supervisor or other CM is pointless, and actually hurts the image of all DVCers in the eyes of the company, figuring we could never be satisfied.

Here I heartily agree with you. In fact if you read my earlier post I state that the cms(including the supervisor) did not make the decision and I repeatedly reminded myself of this while talking to them. It is just rude to berate someone for something that they have no control over.

Bold text added by me.

Some day I will figure out how to break down a post thst I want to quote multiple parts of. I have seen it done, so I know it is possible