Just got off the phone with a supervisor. The change just went into affect this morning, which is when member services found about it. We have already made ADRs for the last two nights of our trip and have been planning all along to segmant those days off so we could get DDP for those days only. Although I understand what the likely reasons are behind the change (it is a pain in the *** for member services as well as the front desks at the resorts), I am not at all happy with the lack of communication. Had we known the change was coming, we would have segmented prior to the change. After 9 months of planning on having a segmented vacation with DDP, it is now all or nothing. Good luck finding decent ADRs 2 months out.
Unfortunately, there is no grace period built into these changes and member services says they have no ability to make exceptions. Had they phased in the change and granted exceptions to people with existing reservations that would be one thing. And yes, I know this is not a guarunteed perk and they have the right to make the change, but some sort of advance notice or phase in would have been much better customer service. Just another example of horrible communication, maybe it wasn't all jim Lewis' fault after all.
On a side note, remember the cms at member services did not make the change or have any input into the manner it was implemented. Something I reminded myself repeatedly while on the phone with them. I am sure they are not enjoying having to disappoint us anymore than we enjoy being disappointed.