When we bought in we were on the phone with member services for nearly two hours asking questions. They were great, the gal we talked to knew everything there was to know. She even when into how DVC is run as a business to how each property is deeded and why according to Florida law. I guess she realized i am a science person and there is no such thing as too many details... ;-) It was fascinating. The best thing you can do is completely read all of the paperwork they send out plus anything you can find on their website. good luck