New Waitlist Policy as of 6/1

[DVC Mary]

I sure hope so, b/c the CM I spoke to yesterday said after June 1 I'd only have one waitlist.

Maybe they've gotten so many calls that they've decided to grandfather in existing waitlists.

Let's hope!

 

[icydog]

I sure hope so, b/c the CM I spoke to yesterday said after June 1 I'd only have one waitlist.

Maybe they've gotten so many calls that they've decided to grandfather in existing waitlists.

Let's hope!

I suggest that anyone who has doubts should contact MS as soon as they can. I heard the story from a lady at MS who seemed very sure of her answer. I would be glad to hear if someone has heard anything different fom Member Services but only from TODAY ON!

 

[tjkraz]

I think multilple waitlists are fine. What if you just want any room for your vacation?? You need to waitlist for all of the resorts/views.

Good point. When I made that comment (limit members to just one waitlist request) I was thinking more along the lines of people who have a room yet waitlist for multiple options in an attempt to climb the ladder, so to speak.

If I'm understanding the policy others have described, when one waitlist request comes thru, all others are cancelled. If you want to wait for a different configuration, you have to call back and reinstate the other requests. That is pretty much what I was suggesting--albeit in a much more user-friendly manner.

The bottom line is that if one of your waitlist requests goes through, you lose your place in line for all fo the others. If you call to go back on the waitlist for yet another resort / room config, you go to the back of the line.

 

[tjkraz]

She also mentioned that the new policy is being instituted in order to speed up the waitlist. Apparently, they were calling people who had waitlisted ressies, only to be told that the members didn't want the ressie after all. MS is hoping the new system will encourage members to not waitlist reservations unless they really want them.

I'm guilty!

Last year I booked SSR on short notice and put myself on the waitlist for BWV and BCV. I got a call a few weeks later that BWV preferred was available if I wanted it. I ended up declining.

From a manpower standpoint, DVC spent extra time entering all of the waitlist requests (3 room classes at BWV plus BCV), leaving a message on my machine when the room came thru, and then ultimately talking to me when I declined.

 

[Dean]

The bottom line is that if one of your waitlist requests goes through, you lose your place in line for all fo the others. If you call to go back on the waitlist for yet another resort / room config, you go to the back of the line.

For a single stay, this is the way it should be. If one has a multi tiered wait list and matches one, you should lose your place in line on the others.

I'm sure there will be some ins and outs for this system as anytime there is a significant change. But those that are affected will learn the new system and use it or let it abuse them, their choice.

 

[keishashadow]

So to get this straight...

*We can still book a ressie and waitlist for more than 1 other resort?

*When booking @ other resorts @ 7 month window, I always keep the one I had booked @ 11 months & book the new one day by day. Once I secure the complete new reservation, i then cancel the 1st one (of course I keep the points I need to carry both ressies)...

assume this is still kosher?

Wish they'd put this (and any changes) in writing ASAP.

 

[lisareniff]

I'm guilty!

Me too!

That example where I had waitlisted for VWL and BWV for the one day. I stayed on the waitlist for VWL and when it FINALLY came through, I had heard about the pool being closed and changed my mind.

This change will make things move a whole lot faster, we will just loose some flexibility that I have enjoyed.

 

[VrBchJ]

From my converstion with MS on Monday I understood that if you have a current reservation and want to wait list day by day for a different resort, as each day at the new location becomes available the current day will be canceled. As a result you could end up one day at BCV, next day at OKW, third day at BCV if the first and third days become available. That was my interpretation. They really do need to clarify the wait list situation in writing so we have a better idea of the new system.

 

[tjkraz]

They really do need to clarify the wait list situation in writing so we have a better idea of the new system.

I wouldn't count on them doing much more than stating that waitlists are now auto-confirm. The old policy was only explained in a very bare-bones manner. It was thru sites like this that people learned how to truly manipulate the system. I'm sure that will be the case after these changes as well.

 

[KathyRN137]

I have been waitlisted (day-by-day) for about a month now and had all but 2 of my dates left on the waitlist. Originally, I requested automatic waitlist with the additional request that I be called. Apparantly, I could do this last month, because it was noted on my request.

The DVC member site would not give me any access to my vacation details Tues and Wed, so I called MS today to check my status. Happily, one of my nights did come through and was automatically reserved, however, I did not get a call.

Interestingly, the reservationist told me that the night had come up on May 11th. I had checked the website daily May 11-14 and the change had not shown up on my vacation details! I did not receive a written confirmation either, but, at least I got a confirm # this morning.

I am really starting to lose faith in Member services' communication systems: whether they be phone, mail, or via the website. DH says I should just call everyday, but boy, what a pain that is!

Oh well, good luck to all who are waitlisted!

Kathy

 

[abeyst]

Great, back to calling MS daily about waitlists. They just told me Wednesday when I called hoping a BCV room opened up b/c someone moved to AKV that "that wouldn't go back into inventory yet because it has to go to the waitlist first. so someone on the waitlist should be happy."

It's funny how MS will tell you one thing but then the opposite is what actually happens.

 

[coloradodad]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

 

[Starr W.]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

"Make a living calling MS"

 

[jarestel]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

I would agree that this makes things a bit more equal as long as day-to-day calling doesn't still allow someone to circumvent the waitlist process. I don't think it's fair to criticize folks who understand how a system works and use that knowledge to their advantage though. The system that allows for inequities should bear the brunt of member criticisms, not those who simply do what the system allows.

 

[Lady V]

I have a question-if your waitlist does automatically go through do they send you a new confirmation in the mail? In have two different contracts and one of which has never let me get online for some reason. I have called MS many times about this to no avail! so-I would definately need some way of knowing since I can't check contract #2 online.