New Ticket Upgrade Policy?

[JanaDee]

Just what I thought would happen ~ ask 5 different people, get 5 different answers.

Come on Disney, get your crap together!

 

[Kat913]

Here is the message I received from UT this afternoon to my pp question.

"We heard back from Disney and you will not have any problem upgrading at the park...they will look at the ticket you have and give you the amount we paid for the ticket toward your upgrade.
​Thank you,"

This confused me even more so I requestioned them & then received this reply

"I just receive a new update and it will be upgraded at Disneys current gate price not what we paid. Sorry for the confusion...
​Thank you,"

Which I believe is what dmunsil has stated.

 

[cigar95]

The "rack rate" has not been a part of the record associated with 3rd party reseller tickets. (The wholesale price was.)

Possible that both could be part of the record - server space is a lot less expensive than it used to be. Keeping extraneous data that could become useful in the future is no longer the cardinal sin it would have been 25 years ago.

Storing both would make certain accounting transactions go more quickly.

 

[Robo]

Here is the message I received from UT this afternoon to my pp question.

"We heard back from Disney and you will not have any problem upgrading at the park...they will look at the ticket you have and give you the amount we paid for the ticket toward your upgrade.
​Thank you,"

This confused me even more so I requestioned them & then received this reply

"I just receive a new update and it will be upgraded at Disneys current gate price not what we paid. Sorry for the confusion...
​Thank you,"

Which I believe is what dmunsil has stated.

Well, not quite.

That is what the policy HAS been up until the posting on allears site that lead to this thread starter.
What dmunsil (Don of MouseSavers.com) posted (HERE) is a change from that info.

Since we still have a lot of different posts with different info, I'm not sure WHAT we "know."

 

[Autumnslight]

Okay, if Disney will now only bridge to the gate price when you purchased the ticket, rather than the current gate price, that STILL doesn't make sense.

Disney has no idea when I bought my ticket from a third party. They only know when that third party bought that ticket. So, hypothetically, I may have purchased my ticket in 2013, but the third party purchased it from Disney in 2011. When I try to add a day in 2014, is Disney going to make me pay the difference between 2011 prices and 2014 prices? That would have to be how it worked, since they'd have no way to know that I actually bought it in 2013.

I still don't think we know the actual story here. Nothing I've heard so far makes any sense whatsoever.

 

[momto3boys+aprincess]

I am sorry to say that I got different (and, IMHO, worse) news from the lovely folks at UT; according to them, Disney will still allow upgrades, but instead of bridging from the gate price (2014 or earlier) or the price you paid for the tickets, they will use the price paid to Disney by the 3rd party re-seller. So, if you buy from anyone other than them and decide to extend your pay, you'll pay a steep penalty: wholesale price to 3rd party reseller + reseller's markup + difference between wholesale price and gate price. Extortion!

We have 5 day tickets(just basic) I bought from UT. Then we found out our flights were getting in at noon, so I thought well we just might add an afternoon and evening at Epcot taking in the Flower show and having dinner there! Well this has changed my mind. I was ok paying an extra 70 dollars for our family to go for about 3-4 hours....but I'm not ok paying way more than that! Looks like it will be pool time instead!
Lisa

 

[msdaisy]

This keeps getting better and better.....

This may be one of those wait and see games once people start reporting back from the parks.

 

[shepd]

Wow. Two price increases in one year. Now an extra penalty against anyone trying to save a few bucks.

Disney, you're lucky I'm the kind of guy that plans way, way ahead. Like, insanely so. Because someone else who doesn't would have just given up. You've certainly managed to take all the magic and fun out of anticipating the trip.

I hope that the park really is worth $99 a day for my visit. I don't want this to be the only one. I also hope you don't make it THREE price increases in a year.

I've already decided to save money by parking at Blizzard Beach to go to DHS and AK. Don't make me try to find more ways to save money, lest I end up parking a DTD to get to MK and Epcot! And no, I don't feel an ounce of shame doing it--two price increases in a year should have erased that from everyone, and the holdouts shouldn't feel any compunction about it now with this new policy.

 

[cigar95]

Disney has no idea when I bought my ticket from a third party. They only know when that third party bought that ticket. So, hypothetically, I may have purchased my ticket in 2013, but the third party purchased it from Disney in 2011. When I try to add a day in 2014, is Disney going to make me pay the difference between 2011 prices and 2014 prices? That would have to be how it worked, since they'd have no way to know that I actually bought it in 2013.

In the scenario you described, if UT still had 2011 inventory in stock when you made your purchase in 2013, then they'd still be selling it at the 2011 price. That's they way they operate. So you wouldn't be losing out in such a case.

 

[Robo]

Okay, if Disney will now only bridge to the gate price when you purchased the ticket, rather than the current gate price, that STILL doesn't make sense.

Disney has no idea when I bought my ticket from a third party. They only know when that third party bought that ticket. So, hypothetically, I may have purchased my ticket in 2013, but the third party purchased it from Disney in 2011. When I try to add a day in 2014, is Disney going to make me pay the difference between 2011 prices and 2014 prices? That would have to be how it worked, since they'd have no way to know that I actually bought it in 2013.

I still don't think we know the actual story here. Nothing I've heard so far makes any sense whatsoever.

Yup.

Price bridging took care of all the little "if and when" questions.

 

[jtowntoflorida]

How is Disney going to know what date I purchased my ticket from the 3rd party reseller? It would have to be the gate price on the date that the 3rd party reseller originally purchased the ticket from Disney, right? Or does the 3rd party reseller communicate to Disney the sale date of the tickets they sell?

Why did Cheshire Figment leave us? **sob**

 

[damo]

When did WDW start issuing the RFID tickets?

 

[Dan Murphy]

We have heard from Undercover Tourist, and we have a clearer understanding. Everyone we and they have spoken to has said that upgrading tickets is still allowed, and bridging still exists.

There is a small change to bridging policy - they will no longer bridge a ticket to the current gate price. They will bridge the price to the gate price as of the date you bought the ticket. This is the same policy they've had for years for tickets purchased directly from Disney Ticketing. See Cheshire Figment's "all about WDW tickets" sticky post #22, here:

http://www.disboards.com/showpost.php?p=48592501&postcount=22

Basically this makes everything more harmonious. All "normal" Magic Your Way tickets, whether purchased from Disney or from any other source, are worth the gate price on the date they were purchased.

So if you buy a discounted ticket, you "lock in" that discount, but you will not get an extra benefit if the gate price goes up between the time you bought the ticket and when you want to do the upgrade.

Otherwise, as far as we can tell at this time, there has been no change to the policy on upgrading an existing ticket.

--
Don - MouseSavers.com

Don, then has Disney changed what Cheshire Figment states here......?


The basic concept is that an eligible ticket, once it has been used for a Park entry, will have a two step procedure. The first is to bring the price of the ticket to the current Gate price.

http://www.disboards.com/showpost.php?p=48592501&postcount=22

 

[Kat913]

And if the prices go up again in June or July then it will cost us even more to upgrade and add one more day!
I am very glad that I had only purchased 3 of our tickets before realizing we would be adding an extra park day. The rest of our tickets were purchased with our new plan in place and will be used as is.

 

[dmunsil]

Disney has no idea when I bought my ticket from a third party. They only know when that third party bought that ticket.

This is true; the ticket has a date of issue on it, which is the date it was issued to the reseller. It does not have the date of retail sale. Most resellers are selling very "fresh" tickets, because Disney is good about getting them more stock quickly, so they don't need to hold more than a week or two worth of stock. So under most circumstances, the date on the ticket is close enough to the actual sale date that everything works fine.

If there was a discrepancy, i.e. you buy the ticket the day after an increase but the ticket was issued just before the increase, I would expect that Disney would give you the price credit for the date of purchase; it would probably be at the discretion of the CM. Having the original order receipt or confirmation printed out would be useful in that case.

So if you're worried that you should get the post-increase price but the date on your tickets is from pre-increase, come to WDW with documentation that you bought it after the increase. No guarantees that it'll work, but it couldn't hurt.

--
Don

 

[dmunsil]

Don, then has Disney changed what Cheshire Figment states here......?


The basic concept is that an eligible ticket, once it has been used for a Park entry, will have a two step procedure. The first is to bring the price of the ticket to the current Gate price.

Yes, that is what we are being told; the only change is that you're credited for what the original gate price was when you bought the ticket (or perhaps when the ticket was issued, which should be very close together), instead of the current gate price.

--
Don

 

[Robo]

When did WDW start issuing the RFID tickets?

Early 2013.

February,or so.

 

[Dan Murphy]

Yes, that is what we are being told; the only change is that you're credited for what the original gate price was when you bought the ticket (or perhaps when the ticket was issued, which should be very close together), instead of the current gate price.

--
Don - MouseSavers.com

In that case, Don, the fact that UT is currently (at least as of this morning) selling tickets linked from Mousesavers at a lower price than not linked from MS, would make no difference if using the tickets to bridge? They would both bridge to the price of a gate ticket at the time of the UT purchase. (Did I lose you on that? I think I lost myself, LOL)

 

[damo]

Early 2013.

February,or so.

Thanks. At least I know my tickets are relatively recent.

 

[jtowntoflorida]

If there was a discrepancy, i.e. you buy the ticket the day after an increase but the ticket was issued just before the increase, I would expect that Disney would give you the price credit for the date of purchase; it would probably be at the discretion of the CM. Having the original order receipt or confirmation printed out would be useful in that case.

So if you're worried that you should get the post-increase price but the date on your tickets is from pre-increase, come to WDW with documentation that you bought it after the increase. No guarantees that it'll work, but it couldn't hurt.

But if this is the case, then nothing has really changed for people (like me) who have always purchased tickets from UT (using the Mousesavers link!) right after Disney announces a price increase.