New (Made-Up) Position -- WDW VP of Guest Comfort --- WWYD?

[graceesmom]

I need to add mine - Improved kids menues on the dining plan. Disney has horrible pizza and mac. and cheese and very few other options. I don't know about other kids but mine like more than chix. nuggets, hot dogs, mac. and cheese, and pizzza.[/QUOTE]

Must agree with this one. My 3 year old daughter tires of the kids choices. We usually share something from our meals.


Have to disagree with banning/limiting strollers. I try to be very courteous with my stroller. However, I too have hit a couple of ankles.. when someone thinks they'll be able to cut over in front of it and then realizes there wasn't as much room as they thought.

 

[maxiesmom]

I was kidding about flashing people in the face with cameras. While I feel the urge to do it when some moron is flash-flashing away on Pirates, I know it would never be an actual punishment. Goodness. That is why I put the roll-eyes there, I was kidding.

But I do think there needs to be some sort of punishment for those who keep flashing away, ruining the ride for the rest of us. If no flash pics are allowed, why not stop the offender and make them delte the pics? I'm not sure what else you could do to stop it.

I do think that the reason Disney doesn't enforce some of the rules is that they don't want to deal with unhappy guests. Maybe those of us who are ticked off by the rule breakers need to be a bit more vocal.

 

[nicki.momof3]

I do think that the reason Disney doesn't enforce some of the rules is that they don't want to deal with unhappy guests. Maybe those of us who are ticked off by the rule breakers need to be a bit more vocal.

I wish that would work - I am a total rule follower person so rule breakers drive me crazy. What I hate the most is peopel the clearly knowthe ruels but intentionally break them. Some people are just clueless but some jsut don't care about other people.

As much as I would love to see the rule breakers stopped - i just don't think WDW will do it - $$$$. I think CM are trained to make everyone happy and to turn the cheek to minor rule offenders.

 

[KellyNY]

But I do think there needs to be some sort of punishment for those who keep flashing away, ruining the ride for the rest of us. If no flash pics are allowed, why not stop the offender and make them delte the pics? I'm not sure what else you could do to stop it.

I know, to stop this problem, they can sell attractions pictures in stores as you exit attraction. Do not understand why they do not do that? I would love to have a set from POTC and HM.

 

[Hockey Ninja]

I think while shaded bus stops at the Value resorts would be nice, if you keep upgrading the Value resorts they will no longer be that. They would then be Moderate resorts. There has to be differences between the 2 to justify the difference in cost.

Given that it's Florida, having shaded bus stops at the Values seems more like a health and safety issue than an extra comfort issue to me! And honestly, the sidewalk right behind the bus stops (at least at POP) is covered. Why didn't they extend that awning out further? :

 

[LittleMissMusical]

checking key cards at resort pools, especially SAB and other deluxe pools. i know SAB checks but lately it's been iffy.

not elimintating strollers but finding a way to make the traffic flow smoother, something like dividing the walkways further to keeps strollers to one side. most walkways arn't big enough so there goes my plan... just something to lessen "ankle biting".

free wi-fi in the park! itunes has all those great apps, but with an ipod touch u can't access them without wi-fi!

i think disney is doing a great job as it is!!!!! anything they do now is just an improvement!!!!!

 

[Virtucomp]

So the VP of *comfort* is going to make it LESS comfortable for a significant portion of their guests? And the guests most likely to make it less comfortable for their parents and people around them? Not sure you'll keep that position for long!

Ok Ok so I'm a little selfish but wouldn't it be so nice to walk around without having your ankles attacked?

I guess the little ones need a little break.

 

[minnie21921]

My number one mandate would be to ditch the Nescafe contract and get some real, delicious coffee...maybe even open a real coffee house in the Boardwalk area.

I agree one million percent!~ I HATE this coffee. I am down here now and am seriously considering going out and buying a coffee maker while I'm down here!

 

[miprender]

I second the free WIFI in every room.

That way it would be easier for everyone to DIS live from their trips.

 

[kaytieeldr]

- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you

Well, first, Pop Century isn't always the furthest bus stop (at DHS, it's pretty close to the park entrance); but aside from that, moving walkways wouldn't work because you'd have to have SO many points of entry/exit, plus with multiple entries you'd have people cutting each other off...

free Wi-Fi in all resorts!

I guess I'm not seeing how this relates to Guest Comfort : Guest wallets, sure - but believe it or not, not everyone brings computers on vacation, and so not everyone should be expected to subsidize the cost of wireless connection for those who choose to be/stay connected.

Longer park hours year-round (esp. for Animal Kingdom...come on...riding EE in the dark would be awesome.) Just because the animals go to sleep doesn't mean the park needs to.

But SO much of Animal Kingdom IS the animals. It just makes sense to close the park at a reasonable time as far as the animals are concerned.

More buses dedicated to each resort. It's quite frustrating staying at, say, POFQ and having to go through the multiple stops at POR before going on to a park.

More buses = higher costs.

4. Implement ticket system instead of standing in line, for example 50 people get ticket # 10 and can still wonder around the area till number will light. When they enter they will still have to wait for group #9 and #8 to load but they do not have to wait in line while group #3 is riding. Not exactly a FP but lets you get a food, go to bathroom, use some interactive games and so and not to stand in line for 2 hours.

But that's the whole point of FastPass - to avoid waiting in line for two hours. Now, granted, Disney's original expectation was that Guests would spend money - shop, eat - instead of visiting other attractions; but FastPass allows the Guest to get food, go to the bathroom, visit other attractions... while waiting for the FP time, AND it avoids clogging up the waiting area.

WiFi in all resorts should be absolutely implemented, it comes in a $60/night Howard Johnson, for heaven's sake.

I wasn't going to address individual "give us free wi-fi" posts, but... sure, HoJo's does. Many properties in the same category do. Higher-end hotels, and resorts like Walt Disney World, don't because, well, the competition doesn't. It's all about the competition.

Revamp the dining plan to offer even more flexibility. Maybe 3 "credits" and one snack per day, with a CS being one credit and a TS being two. Eliminate desserts and charge less. Or include continental breakfast at the mods and deluxes, again many "cheap" hotels include this.

Again, WDW is a resort, not a "cheap" hotel - and again, it's all about the competition. There's no reason for Disney to include Continental breakfast when its competitors don't. As for changes to the Dining Plan, well, Disney already offers three versions. Four, if you include "don't get any Dining Plan, pay out of pocket, eat exactly what and how you want". Remember, the Dining Plans are options, not mandatory.

Somehow come up with a way to get purchases back to your room even if you are leaving the next day. We often have only a two-night stay and if we don't buy anything till day 2 of a 2 night stay we cannot have it sent to the room. We have no choice whatsoever with a one-night stay.

Wouldn't work. You'd have to have (a) a cut-off time by which the purchase had to be made; (b) some system to collect purchases about every ten minutes; (c) some system to deliver to each resort every ten minutes; (d) a mandatory "you can't leave before ___" policy for the Guests; (e) a LOT more Cast Members - for collection, sorting, transporting, delivering the merchandise.

2. A store at DTD and/or DHS that sells all the Disney and MGM Movies, even the ones that are "In the Disney Vault"!

Sort of belies the definition and purpose of "in the Disney vault" though, doesn't it?

1)A service which would allow you to rent Disney movies in the room, either a RedBox type machine in the resort lobbies, recyclable DVDs that erase after so many hours or a PPV type service on the resort TVs. Sometimes after a full day in the parks all I want to do is curl up and catch a Disney flick before bed.

But Disney doesn't want you in the room relaxing (sleeping, okay, but not 'just' relaxing). They want you out of the room spending money!

 

[KellyNY]

But that's the whole point of FastPass - to avoid waiting in line for two hours. Now, granted, Disney's original expectation was that Guests would spend money - shop, eat - instead of visiting other attractions; but FastPass allows the Guest to get food, go to the bathroom, visit other attractions... while waiting for the FP time, AND it avoids clogging up the waiting area.

True, but I am talking along with FPs. FP often has return time in couple of hours and you go right on a ride when you return. Still stand by lines are crazy and why to stand in line when you can do something else. There would be a very little of actual standing and everyone would be happy.

 

[JDUCKY]

Well, first, Pop Century isn't always the furthest bus stop (at DHS, it's pretty close to the park entrance); but aside from that, moving walkways wouldn't work because you'd have to have SO many points of entry/exit, plus with multiple entries you'd have people cutting each other off...

I guess I'm not seeing how this relates to Guest Comfort : Guest wallets, sure - but believe it or not, not everyone brings computers on vacation, and so not everyone should be expected to subsidize the cost of wireless connection for those who choose to be/stay connected.


But SO much of Animal Kingdom IS the animals. It just makes sense to close the park at a reasonable time as far as the animals are concerned.
More buses = higher costs.

But that's the whole point of FastPass - to avoid waiting in line for two hours. Now, granted, Disney's original expectation was that Guests would spend money - shop, eat - instead of visiting other attractions; but FastPass allows the Guest to get food, go to the bathroom, visit other attractions... while waiting for the FP time, AND it avoids clogging up the waiting area.

I wasn't going to address individual "give us free wi-fi" posts, but... sure, HoJo's does. Many properties in the same category do. Higher-end hotels, and resorts like Walt Disney World, don't because, well, the competition doesn't. It's all about the competition.

Again, WDW is a resort, not a "cheap" hotel - and again, it's all about the competition. There's no reason for Disney to include Continental breakfast when its competitors don't. As for changes to the Dining Plan, well, Disney already offers three versions. Four, if you include "don't get any Dining Plan, pay out of pocket, eat exactly what and how you want". Remember, the Dining Plans are options, not mandatory.

Wouldn't work. You'd have to have (a) a cut-off time by which the purchase had to be made; (b) some system to collect purchases about every ten minutes; (c) some system to deliver to each resort every ten minutes; (d) a mandatory "you can't leave before ___" policy for the Guests; (e) a LOT more Cast Members - for collection, sorting, transporting, delivering the merchandise.

Sort of belies the definition and purpose of "in the Disney vault" though, doesn't it?

But Disney doesn't want you in the room relaxing (sleeping, okay, but not 'just' relaxing). They want you out of the room spending money!

Wow...someone's a "Debbie Downer", eh? This thread is about wishing upon a star if we had the power to make changes in the parks.


As for AK, so much of the park *isn't* the animals. FoTLK, Nemo, Dinoland, Everest, ITTBAB, etc.

 

[Kumquatmelon]

free Wi-Fi in all resorts!

Agreed, you can go to a simple motel 6 and they offer free wifi, but why do some of the best resorts, IMHO, in this country charge 10$.

 

[clandrum]

I think this kinda goes along with the no flash photography thing. I think cell phone usage should not be allowed on the rides. Not only is it rude and distracting but it is very sad to see a kid trying spend time with their parents and show them something cool on a ride such as POTC and the parent is talking on their phone.

I would also like to see better kids meal choices.

 

[nicki.momof3]

Well, first, Pop Century isn't always the furthest bus stop (at DHS, it's pretty close to the park entrance); but aside from that, moving walkways wouldn't work because you'd have to have SO many points of entry/exit, plus with multiple entries you'd have people cutting each other off...

I guess I'm not seeing how this relates to Guest Comfort : Guest wallets, sure - but believe it or not, not everyone brings computers on vacation, and so not everyone should be expected to subsidize the cost of wireless connection for those who choose to be/stay connected.


But SO much of Animal Kingdom IS the animals. It just makes sense to close the park at a reasonable time as far as the animals are concerned.
More buses = higher costs.

But that's the whole point of FastPass - to avoid waiting in line for two hours. Now, granted, Disney's original expectation was that Guests would spend money - shop, eat - instead of visiting other attractions; but FastPass allows the Guest to get food, go to the bathroom, visit other attractions... while waiting for the FP time, AND it avoids clogging up the waiting area.

I wasn't going to address individual "give us free wi-fi" posts, but... sure, HoJo's does. Many properties in the same category do. Higher-end hotels, and resorts like Walt Disney World, don't because, well, the competition doesn't. It's all about the competition.

Again, WDW is a resort, not a "cheap" hotel - and again, it's all about the competition. There's no reason for Disney to include Continental breakfast when its competitors don't. As for changes to the Dining Plan, well, Disney already offers three versions. Four, if you include "don't get any Dining Plan, pay out of pocket, eat exactly what and how you want". Remember, the Dining Plans are options, not mandatory.

Wouldn't work. You'd have to have (a) a cut-off time by which the purchase had to be made; (b) some system to collect purchases about every ten minutes; (c) some system to deliver to each resort every ten minutes; (d) a mandatory "you can't leave before ___" policy for the Guests; (e) a LOT more Cast Members - for collection, sorting, transporting, delivering the merchandise.

Sort of belies the definition and purpose of "in the Disney vault" though, doesn't it?

But Disney doesn't want you in the room relaxing (sleeping, okay, but not 'just' relaxing). They want you out of the room spending money!

This is the most negative post I have read so far - hopefully you are not "applying" for the position of Comfort VP. WOW!

 

[triplejen]

Well, first, Pop Century isn't always the furthest bus stop (at DHS, it's pretty close to the park entrance); but aside from that, moving walkways wouldn't work because you'd have to have SO many points of entry/exit, plus with multiple entries you'd have people cutting each other off...

I guess I'm not seeing how this relates to Guest Comfort : Guest wallets, sure - but believe it or not, not everyone brings computers on vacation, and so not everyone should be expected to subsidize the cost of wireless connection for those who choose to be/stay connected.


But SO much of Animal Kingdom IS the animals. It just makes sense to close the park at a reasonable time as far as the animals are concerned.
More buses = higher costs.

But that's the whole point of FastPass - to avoid waiting in line for two hours. Now, granted, Disney's original expectation was that Guests would spend money - shop, eat - instead of visiting other attractions; but FastPass allows the Guest to get food, go to the bathroom, visit other attractions... while waiting for the FP time, AND it avoids clogging up the waiting area.

I wasn't going to address individual "give us free wi-fi" posts, but... sure, HoJo's does. Many properties in the same category do. Higher-end hotels, and resorts like Walt Disney World, don't because, well, the competition doesn't. It's all about the competition.

Again, WDW is a resort, not a "cheap" hotel - and again, it's all about the competition. There's no reason for Disney to include Continental breakfast when its competitors don't. As for changes to the Dining Plan, well, Disney already offers three versions. Four, if you include "don't get any Dining Plan, pay out of pocket, eat exactly what and how you want". Remember, the Dining Plans are options, not mandatory.

Wouldn't work. You'd have to have (a) a cut-off time by which the purchase had to be made; (b) some system to collect purchases about every ten minutes; (c) some system to deliver to each resort every ten minutes; (d) a mandatory "you can't leave before ___" policy for the Guests; (e) a LOT more Cast Members - for collection, sorting, transporting, delivering the merchandise.

Sort of belies the definition and purpose of "in the Disney vault" though, doesn't it?

But Disney doesn't want you in the room relaxing (sleeping, okay, but not 'just' relaxing). They want you out of the room spending money!

Yikes.

Really? In a fun, purely hypothetical thread for people to share ideas, the best contribution you could come up with a rundown of how stupid everyone else's ideas are?

 

[triplejen]

I want to second (or third?) the suggestions about more variety on the kid's meals. I would love if each TS offered one (or two) restaurant-specific kids meal options along with the standard offerings.

Dining TS can otherwise start to really suck for a kid with parents on the Dining Plan!

 

[linnell]

I would make a more direct walking path between R&RC and TSM. Also in the World Showcase in Epcot a few more paths to avoid that bottleneck by the fountain would be great.

 

[kaytieeldr]

Yikes.

Really? In a fun, purely hypothetical thread for people to share ideas, the best contribution you could come up with a rundown of how stupid everyone else's ideas are?

Oh, wow. I understand the posters who've stated/indicated that my responses were all negative, although my intention was more to point out why various - but NOT ALL - suggestions wouldn't work; but NOWHERE did I indicate that any idea anybody posted is "stupid".

 

[mitchfishguard]

Do Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

Erin

make sure that all welsh people were given the best rooms !!!!!!!!!