New Dining Rules

[mazzarafe]

ok-I'm really bummed. I just spent 15-20 minutes writing a long email to Disney thru the link that Scott posted and the email came back to me saying that Disney is updating their email system and it check to be sure the address is still correct. Anyone else try the link and get the same message or do you think they stopped emails from getting to them because they are swamped?

UGGHHHHH!!!!!!!!!!!

 

[Dixie Luvr 98]

OK, what happens if I book a room-only package with DTC and am able to book PS's for our Thanksgiving trip. If AP rates come out and I switch over, do I lose my PS's? I am sooo confused

 

[figmentvi]

Originally posted by mazzarafe
ok-I'm really bummed. I just spent 15-20 minutes writing a long email to Disney thru the link that Scott posted and the email came back to me saying that Disney is updating their email system and it check to be sure the address is still correct. Anyone else try the link and get the same message or do you think they stopped emails from getting to them because they are swamped?

UGGHHHHH!!!!!!!!!!!

I sent my e-mail using that link about two hours ago and it looks like it went through just fine. Hmmmm.....maybe they did get swamped.....curious.

 

[tink2]

I just called disney dining and spoke with a very nice cast member. She read something to me they are supposed to read in response to the changes- it's a rumor, check the official website for official info....blah,blah,blah.
She did tell me changes would be made but could not tell me specifics. She said hopefully by Sat. or Sun. they would be allowed to tell specifics.
I told her we had res. through disney club for room only, she said this is considered a package through WDTC. I expressed my happiness with that and she agreed - still not officially saying anything. Anyway, I guess we will have to wait and see.
BTW- I asked if she was working Monday morning- and she said no- thank goodness!!!

 

[zulaya]

I really hope that someone at Disney is monitoring this particular post because I am livid at this supposed secret that is already out!!!

I just called AGAIN - all I want to know is if I am going to qualify for that 180 day window as a DVC member who doesn't buy a package so that I have A CHANCE to get into Cinderella's Breakfast for my DD's birthday.

I ask "Jamie" , "What can you tell me about the new changes in Priority Seating Policy?"

"Jamie": Nothing
Me: So you know nothing about a change that happens on Monday from 120 and 60 days to 180 and 90 days?
"Jamie": No
Me: All I want to know is if I qualify for the 180 day window so I know if I have to be up at 6am my time Monday to have a chance at getting Cinderella's Breakfast for my daughter's birthday.
"Jamie": Disney World is not responsible for information that is not on official websites.
Me: Yes, I understand that. But since there are numerous places with this information, with obvious sources within Disney, and since you know the information is out there, it would be nice to know what is going on before it happens.
"Jamie": I can't tell you anything.
Me: So there is no supervisor I can speak with?
"Jamie": No.
Me: I just want to have a chance to get the Priority Seatings I want and you are refusing to help me get the information I need to know if I need to call early on Monday morning or not.
"Jamie": I'm sorry

I hung up then. And her tone...she wasn't sorry. I was polite but firm...not nasty or anything.

So Disney spies who are reading this thread...big mistake leaking this out and not confirming the details. All you have now are A LOT of VERY unhappy customers.

 

[mep319]

I called to make some changes to current PSs..the guy wouldn't answer any questions. Just said they had a note not to answer any question in regards to the new policy...especially if it wasn't on the "official" disney website. I called yet again to change one more thing and this person was a little nicer and said she has no details but hopefully something would be released this weekend...Oh boy...I was going to cancel my FTP for a room only reservation......maybe I should wait...but I wonder if I then cancel the FTP does it cancel out my PSs!!

 

[Gillian]

Originally posted by Kaitysmom
I apologize - I have seen some posts at other times implying that Disney should be more worried about pleasing DVC and AP guests. No offense intended.

The reason why people feel this way is because AP holders & DVC members are frequent visitors who spend a lot of money at WDW.

It's important for a company to attract new customers, but if they lose their existing ones, they won't stay in business for long! Disney should treat these people well so that they continue to visit and spend money. While a first-time visitor on a package may drop big bucks, it's unlikely that they will return any time soon. And if they do, it may be as a DVC member or AP holder who is now PO'ed.

 

[SnowWhite33]

I called to make some of my 120 day PS-while I can-and asked about the policy change. The CM told me that she wasn't suppose to tell me, but all of the WDW resort guest would be able to call 6 months in advance, as of Aug 4th. I called back a second time (15 min later)and this time the CM told me that he knew nothing of a change . I'm hoping the first gal was right as we are AP holders and booked room only.

 

[madge]

NEW INFO: Looks like anybody booked at a WDW Resort will be

Scott,
Do you know if Shades of Green and the Starwood properties will be included in the "WDW Resort" category? I know that SoG overflow is booked through WDW, but as far as I know, the S/D aren't, but all 3 are considered Disney Resorts with regards to e-maight, package delivery, etc.

thanks!

 

[Eeyore2U]

I hope you all remember you are shooting/complaining about the messenger. Anyone you get at WDW-DINE is doing their job based on what management tells them. If they know something and can't tell us is because they are told not to. Their job may depend on them not saying anything and rememberr call are monitored for quality assurance.

And as far as them being blase', think how you would be if you got a call every few seconds from a lunatic asking about internet runors.

 

[SnowWhite33]

I agree 100% with you-I would not want to be on their end of the phone for nothing. They have to be as unhappy (if not more) with Disney as many of the people here.

 

[mcr5298]

Who knows what this means, but I just called WDW-DINE and mentioned that I will be arriving at Disney on 10/19/03. I asked when the earliest I could book CRT for breakfast, and he said 8/20/03. I asked if it was still being booked 60 days out, and he said yes. But who knows what it will be like after 8/4? Good luck to everyone, and I hope that it really won't be that big of a deal.

 

[Scottwdw]

The latest information (see my page at New PS Policy ) I have is not good news.

As always this could change (keep calling and emailing folks!):

Only those people with a WDTC package will be allowed to make the 180 day PS. Those booking through CRO do not qualify.

CRT WILL be included in this new policy.

The GF Kid's programs and Evening Care Facilities (like the Neverland Club) will be included in the new policy.

Being seasonal, the Candlelight Processional Dinner Package will NOT be included.


Remember, don't shoot the messenger!!!

 

[mazzarafe]

I just called DC line to find out who I'm actually booked with and of course it's CRO!

The lady I spoke with said the same "if it's not on the official site than it's not true" and she did actual say that the policy change wasn't gonna happen. So who the heck knows.

I called earlier this afternoon the dining line and the guy who answered told me I could book Fantasmic 90 days out because it was room only ressie and not a package.

I'm gonna try to send my rejected email again and see if it goes this time.

I think a need a drink now!

 

[mickeysaver]

Well, after roughly an hour of composing a letter to WDW ranting and whining about the new dining policy changes, I get it dumped back. WDW's email server is down. Mickey

 

[elgerber]

Scott,

I have read your updates, but I noticed what you have heard does not address DVC specifically. Have you heard anything there??? Or have you still been hearing that only 50% of the tables will be booked at 180 days?

I really don't like this new policy at all. Thanks for all your updates Scott, your website has always been a great tool!!!

Erika

 

[Maridw]

I called tonight to see about making 120 day PS for Thanksgiving and since I wanted LTT, they told me that I could only book it 60 days out. I am going to call again after this weekend to see what they say on the 4th. If all goes as the "supposed" new policy says, then they should tell me that I can book 90 days out.

We shall see.

 

[Donalds_best_pal]

I am 14 and belive it or not became friends with the one of the vice presidents of WDW Operations. I called him 2 years ago to give feedback on how our family loved WDW and how we visit 20+ times. To make a long story short we were suppose to get together on my trip 2 years ago to WDW but he got sick and was unable to visit. So sent a nice gift to my hotel for me to have as apology. He told me if I ever have problems or concerns to call him... So I called hime today and acutally remembered me belive it or now and said mature and wise I sound now. LOL Here is the deal: Disney Dining doesnt know but they suspended using the policy, he said they got many mad guest calling and complaining. He also understands why us DVC members were very upset and felt like we were getting the shaft. Disney Dining will be notified soon he said but not now. I hope this helps people calm down a lot. The policy there in will stay the same. My mom said I shouldn't give his name out and of course not his number so he doesnt get a flood of calls. This information is real so dont just take it as a joke but me.
I hope this helps
Matt

 

[Scottwdw]

Only quests with WDTC packages will be able to make the 180 day PS with 50% of the restaurant space available. Whatever is left will then become available at 90 days.

From what I gather, DVC has a separate department where you book your stays.

 

[honeymo78]

You all may want to check out a thread on the resorts board concerning the end of CRO. This combination seems to be coordinated with the change in the PS system. I'm sure as more info is availavble on the CRO issue it will posted on the resorts board.