New $500 Resale DVC Transfer Fee

[AstroBlasters]

nice try Andy … allowing someone to rip you off has never been, and will never be, an indicator of wealth.

“Rip off”?

 

[Genie+]

No typo. The general idea is that when DVC sells a direct contract they have it budgeted to set up an account for a new owner. What they don’t budget for is closing that account and creating a new one for the subsequent owner (and potentially doing that again and again each time that contract gets sold). They claim the set up work being repeated for the subsequent owners should not be paid for by the membership or through dues.

And potential costs of bringing a new owner up to speed that may not have been budgeted to cover beyond the initial direct sale. Each time a contract is resold, that may mean a new member. There’s a cost involved bringing them up to speed that probably was already spent on the original owner. All the newby questions and helping them understand how to use the product. Even rolling back their first ‘mistake’ - a typical practice whether a new member entered via resale or direct.

 

[juliebee]

And potential costs of bringing a new owner up to speed that may not have been budgeted to cover beyond the initial direct sale. Each time a contract is resold, that may mean a new member. There’s a cost involved bringing them up to speed that probably was already spent on the original owner. All the newby questions and helping them understand how to use the product. Even rolling back their first ‘mistake’ - a typical practice whether a new member entered via resale or direct.

Then be PROACTIVE rather than reactive. If education is a cost within this fee, then create an on-demand webinar that teaches new owners these things. How to book a stay online, 11 month window, 7 month window, etc. Honestly, I'm surprised they don't already have that.

It seems the average DVC owner doesn't know much about their contracts until they start watching DVC Fan or visiting boards or facebook groups. However, I see a lot of uneducated "long time owners" spout off incorrect info on facebook and I'm sure that confuses new owners.

 

[Genie+]

Then be PROACTIVE rather than reactive. If education is a cost within this fee, then create an on-demand webinar that teaches new owners these things. How to book a stay online, 11 month window, 7 month window, etc. Honestly, I'm surprised they don't already have that.

It seems the average DVC owner doesn't know much about their contracts until they start watching DVC Fan or visiting boards or facebook groups. However, I see a lot of uneducated "long time owners" spout off incorrect info on facebook and I'm sure that confuses new owners.

There are tools on the DVC website to help people get acquainted, and I’ve been invited a few times to some type of orientation webinar thing… I just learn here on the DIS though. To me it is easiest to follow along other people’s actual experiences.

The reality is how DVC intends the membership to work is at times different from how people are actually able to use it. Understandably DVC does not explain every possible way to use of holding points, 11 month fcfs, etc. It gets too lengthy and therefore confusing, but also sometimes not really the direction DVC wants to encourage use. They’re not going to tell people that 2 memberships means 4 waitlists instead of 2 and ability to buy 48 OTUP instead of only 24. It’s not integral to understanding the system.

But the details can be confusing! Even for the most experienced member or member services employee. That’s why I think they do strive for simplicity as much as possible.

 

[Leight19]

I’ve spent some time catching up on this thread but think I’m a bit confused. Can someone confirm what actions are being taken by whom that is being charged here? It sounds like this is outside any sort of fee for legal transfer of ownership as part of sale. Its a fee for them to create an account and load points for new member and deactivate account and remove points from previous?

If that is accurate isn’t the management of this system part of the 12% management fee we pay each year? What am I missing?

 

[Carouselofplanning]

I’ve spent some time catching up on this thread but think I’m a bit confused. Can someone confirm what actions are being taken by whom that is being charged here? It sounds like this is outside any sort of fee for legal transfer of ownership as part of sale. Its a fee for them to create an account and load points for new member and deactivate account and remove points from previous?

If that is accurate isn’t the management of this system part of the 12% management fee we pay each year? What am I missing?

This may fly over some people’s heads but most likely some digital marketing person at DVC had a Leroy Jenkins moment on rolling out a new $500 fee for resale transactions from 1/1/26 onward. The details of it are completely MIA.