DianeV said:
gjw: I am basing my comments about Orange Lake on what I have read on Timeshare Users Group...many exchangers have complained about being treated differently and being told that owners get first choice of all units. Even an owner admits that and says that is the way it should be so...maybe there is some way they know you are an owner even when you exchange..
I have read the reviews as well. All I can say is that I haven't experienced this even when I transfer in on a RCI exchange. Many of the poor comments have came from those who have stayed at Lake Kim Way, an area that I have not stayed at, so I can't make comments. I do know that as an owner, I'm entitled to some discounts. Usually I get those by giving my room number or key when I'm staying there (such as the minature golf) and I get those during my normal week or what RCI refers to as an internal exchange. When I do a RCI exchange for my other resorts, I don't get the discount until I can prove that I'm an owner by showing a card or having them look up my ownership week. It would seem that if the resort can differentiate the discounts based on the room number or key, the reservation should also have that information at checkin as well leading me to wonder if the resort recognizes me as an owner. It may but chooses to treat me as an RCI exchanger rather than an owner. I've also read where people who were put in the older units were transferred to newer units as well.
I've also been put in the older units (I've been put in the West Village twice) and did not find them to be a problem. In some ways, I like the older style better as they are not the highrise types and having the pond just outside the room was nice. That doesn't mean that there weren't units that were problem; just that I hadn't experienced them. I have no doubt that units that are near the major renovation period appear wornout. My unit in East Village was two-years old when I first used it and somebody had already burned the countertop (don't know how), so I end up thinking that while, in theory, the period time for major renovation may be 18 years according to industry standards or the equpment manufacturer's suggested replacement timeframe, a shorter time period may be more realistic. I end up wondering if these older units which were problems were because they were near the major renovation period and were thus worn-out. Since the resort wants people to go the presentations and buy, it doens't make sense to treat people in an inferior way or put them in a position to dislike the resort. I've read the reports on TUG but from a logic perspective, I would think resorts try to put its best face forward to encourage exchangers to buy. I will be there Friday (as a RCI exchange) and the following week as an internal exchange. I've read reports where DVC owners have suggested that after 10 years some units there need renovations.
There comments on TUG where people are saying that the service has slipped. Again, I haven't experienced it but I don't spend most of my time at the resort but I do expect the service to be good. One of the problems may be the growth of the new areas but a failure to add the necessary personnel. Another may be expectations. I don't expect mid-week towel exchange. The first time this happened to me, at Vacation Village at Parkway, it scared the daylights out of me. I clearly was not dressed for somebody coming in the room and I thought I was about to be robbed. So if you expect something like this, and you don't get it, you were say that you had gotten poor service.
Spiceycat makes a point that most timeshares treat their owners differently. To a point I agree with that but that point is when you make reservations and make requests before arriving at the resort. I think owners should be given a priority in meeting their requests. But once at the resort, I think everybody should be treated the same unless there is something specifically reserved for owners such as the time of private lessons starts 1/2 hour earlier than for exchangers and it is clearly published for everybody to understand the reason.
DVC, in theory, does also treat owners different than renters. Renters are not suppose to be given owners benefits such as pool hopping yet there are reports that renters have received these benefits. They also charge an addition $75 for II exchangers.