Yes - it's the "They need help finding food ASAP!". Seriously, who goes on their honeymoon with no clue where they will be in relation to island businesses - where to find necessities such as food and transportation options?? I picture these people sitting in their rental starving and staring at the walls wondering how to use a phone to call for a taxi or look up restaurants via google or yelp. Are people really that helpless these days??
Yes, sorry, it was the tone of that sentence. Or the way I read it.
But, on a serious note. I bet the honeymooners were sold a bill of goods, in terms of their AirBnB and didn't know it until they got there. They probably looked at photos of their accommodations, saw it looked wonderful
inside. It had a great view of the beach they could walk to right outside the window. And the price to stay there was
too good to be true. And it was.
As I mentioned, there are extremely impoverished places in St Thomas. I'm talking ghetto slum-like areas, when one is not in the rich touristy areas. They probably didn't know their AirBnB was maybe smack dab in the middle of a slum area.
Backtracking, to get there, as another poster said, they get on these rickety, open-air taxis. Sort of like golf carts, no windows and barely a frame along the sides to hang onto. St Thomas has very mountainous terrain. If you've ever seen the movie,
Romancing the Stone, remember the scene where Kathleen Turner is in a rickety bus and the driver is driving at break-neck speeds along very narrow, windy, twisty mountain roads, never breaking speed, as they maneuver the roads and avoid stuff. That was probably the honeymooners' driver. (It certainly was mine when I was there.) And no, one did not want to veer off the main roads into the moutainous, possibly isolated areas where they might not find their way back out of.
Add to that, they drive on the other side of the road in St Thomas. And there are GOATS randomly standing in the road in places. I remember screaming at my driver, "Don't hit the goat!"

He ignored me. Also ignored the brake pedal as he swerved at top speed around the goat, narrowly missing a car coming from the other direction as he swerved back to our side of the road.
Having survived the trip from the airport, we arrive at a posh, enclosed, luxury resort. Yet, I can imagine the honeymooners instead, arriving at their slum neighborhood and watch as their driver speeds away in the distance, with people around them eyeing their luggage. Sure the
inside of their AirBnB looks exactly like the photos. But, they are now afraid to go outside. And the view of the beach, yes, it's there, but even the locals don't use it. And the description of "a short walk to restaurants and shopping," is not one the honeymooners want to make.
To me, that could be why the possible sense of urgency and desperation that I read in the OP's tone.