Hopefully they'll get something done through Guest Claims.With all they've gone through Disney has not treated them with the first class customer service I thought they prided themselves in. 
HI SHANNON, I AGREE WITH ALL THAT THIS WAS AN AWFUL THING TO HAPPEN AND THEN BE TREATED LIKE YOU ARE THE PROBLEM NOT THE VICTIM. I HAVE BEEN ON THAT SIDE BEFORE WITH DISNEY, 1st LET ME EXPLAIN MY SITUATION-I AM A LEAGALLY BLIND PERSON SO PEOPLE DO NOT RECOGNIZE THIS AS A HADICAP BECAUSE I AM NOT IN A WHEELCHAIR. I HAD SOME VERY RUDE CM'S LAST YEAR SO MY HUSBAND CONTACTED WDW CORP. OFC'S AND WE WERE REIMBURSED 3 OF OUR DAYS AND THAT WAS IT AFTER HE FOUGHT WITH THEM FOR WEEKS. THEY DID APOLOGIZE AND REASSURED ME THAT THIS WOULD NOT ACCURE AGAIN WITH MY GUEST WITH DISABILITIES CARD THEY GIVE YOU AT GUEST RELATIONS THAT SPECIFIES YOUR NEEDS OF ASSISTANCE ie: HELP ON RIDE, ALTERNATE ENTRANCE etc.. FINE SO WE TRIED IT AGAIN THIS YEAR IN APRIL AND I WAS ONCE AGAIN TREATED VERY RUDLEY BY A CERTAIN CM THAT TAKES PHOTO'S WITH YOU AND THE CHARACTERS IN THE MK TT AREA, AFTER I HAD MY PHOTO TAKEN THE CM THAT WAS GUIDING ME OUT OF ROOM (LET ME SAY WAS EXTREMELY NICE AND HELPFUL) WAS IN FRONT OF ME AND I ACCIDENLY BUMPED INTO THE PHOTOGRAPHER AND SHE CAME RIGHT OUT AND SAID IN A VERY LOUD TONE "WHAT IS SHE BLIND OR SOMETHING", I WAS SO EMBARRASSED BY THE ? OF HER THAT I JUST WANTED TO RUN OUT OF ROOM. THE CM THAT WAS HELPING ME COULD NOT BELIEVE HOW RUDE THE PHOTOG,WAS , SHE APOLOGIZED TO ME A FEW TIMES. WELL ME AND THE CM TOLD MY HUSBAND WHAT HAD JUST HAPPENED HE WAS FURIOUS TO SAY THE LEAST. WE FINISHED OUR DAY MK IT WAS LATE THEN MY HUSBAND WENT TO CITY HALL AND COMPLAINED TO THE MGR. FOR AN HOUR AND HALF I STOOD OUTSIDE WITH MY TODDLER WAITED FOR HIM HE CAME OUT AND SAID THE MGR. WAS GOING TO GIVE US 5 ONE DAY PASSES TO MAKE UP FOR THE DAY, PRETTY MUCH THROWING A DOG A BONE. WE WERE LEAVING THE NEXT MORNING TO DRIVE HOME TO OHIO. TO MAKE THIS LONG STORY LONGER I AM SERIOUSLY LOOKING INTO THE ADA ORG. AND MY ATTORNEY TO SUE THIS TIME!!!!! ONE YEAR I WAS WILLING TO OVERLOOK BUT NOT THIS TIMNE NOT THE WAY SHE SPOKE OF ME WITH A LINE OF PEOPLE LOOKING AT ME, AND NOT WITH THE LACK OF COMPASSION FROM WDW. THANKS FOR LISTENING, LORI
[Side note: It's not her, it's her sister.] I can't speak for anyone else, but for me, it's not the incident itself that would tempt me to sue, it's the incredibly poor reaction to it. Totally aside from any "magic" that could have been worked (which doesn't necessarily have to cost anything or very much), at the very minimum, their ruined possessions should have been replaced with comparable items.
Originally posted by 39CINDERELLA
Originally posted by dpuck1998
"I can't think of any nice way to say this....but isn't
this sort of action by the poster what everyone is
complaining about. One rude person and your going
to SUE disney? Thats ridiculous. "
Appears to be part of their mentality.....her husband took "several weeks" getting comped the first time. And then spent on hour and a half in City Hall when they encountered the rudeness.
Getting back to the original, ongoing story, I noted the husband left the Park before the incident was fully addressed, leaving his wife and one other child there on there own. If I had done like that, I'd be missing some parts shortly thereafter. Guess she's pretty tolerant!
