Navigating the My Disney Experience (MDE) Web Site and App

[MissMaryQC]

Is there any way to share my wish list with my family through MDE? I know they can see my plans if they're linked to the reservations but we're too far out from our trip to make any actual reserved plans and my sis is in NYC until the end of the year.

 

[huey578]

Is it possible to Unlink a room reservation from MDE?

 

[doconeill]

Is it possible to Unlink a room reservation from MDE?

Cancel the reservation.

Not sure why you'd need to.

 

[BuzzGirl]

Cancel the reservation.

Not sure why you'd need to.

Not sure what situation the original questioner has, but my friend and I are traveling around the same time with our families, we are linked as friends that plan and add shared activities only on both ends, me on hers and her on mine. She sees none of my stuff unless she is going as well (couple of dining reservations) but I see those, plus my own stuff, plus her room reservation. Only on "my itinerary" on the computer and "my plans" on the app. Since I have 2 reservations myself (split stay) and then hers, its visually cluttered, as both my reservations show with the pictures, then hers, in the middle of everything. Not that I NEED to delete her reservation or anything, it's just mildly annoying.

 

[bek]

In December, we have 3 rooms for 9 family members at WL. My DH & I have one room. My DIL, Stepson and the 2 grandsons in another. The third room is my DIL's parents and my granddaughter.

In my copy of MDE, I already have my DH, DIL and all 3 grandkids since we stayed altogether in one AoA family suite last July. DH, DIL, grandkids and I all have annual passes but KTTW cards are in my MDE next to all of us who were at AoA. I'm not quite sure why they're there since tickets were never on our KTTW and the reservation expired several weeks ago.

Stepson and DIL's parents will need tickets. We'll probably buy UT MYW tickets for them.

My DIL has an MDE account linked to mine. I manage my DH's information. I've made December ADRs for 9 without indicating everyone on the reservation as my stepson and DIL's parents are not currently listed in my MDE (nor hers, yet).

My questions:

1) Should I put all the WL room reservations into my MDE? From reading this thread, it seems issues arise when trying to link accounts. So if everything is in mine, I thought it might minimize errors trying to get the grandkids linked with the correct rooms.

2) Or is it better to have an MDE account for each room reservation even though the grandkids will be spread out across those room reservations?

3) Should I add my stepson and DIL's parents to my account or is better to have them in my DIL's account? Since DIL and I are linked, will they then just show up in my MDE? I doubt DIL's parents will travel with us to WDW again. (I'm still expecting them to back out of the December trip). Stepson is not a Disney fan, so those of us who WDW just make lots of trips without him.

4) What would be the disadvantage(s) if everything is in my account? I'm making/managing all the ADRs and FP+ before we arrive. But I assume that since my DIL is already linked with me, she can change those when we're on-site if there's a need. She's going to be the coordinator when we're there.

 

[milwaukee1]

my reservation and adrs are not showing up in MDE. they were there about a month or so ago but not now. all my friends and family are gone too. however when i go to the old websote it all shows up there. when i try to add the confirmation numbers on MDE it says it is already linked to my name. anyone else experience this?

 

[Dumbo Mad]

my reservation and adrs are not showing up in MDE. they were there about a month or so ago but not now. all my friends and family are gone too. however when i go to the old websote it all shows up there. when i try to add the confirmation numbers on MDE it says it is already linked to my name. anyone else experience this?

This happen to me yesterday as well. My reservation and all my family members have disappeared. When I try to put in the confirmation number, it comes up with already linked to my husband, who does not even have an account on the website.....

 

[FRANKTSJR]

This happen to me yesterday as well. My reservation and all my family members have disappeared. When I try to put in the confirmation number, it comes up with already linked to my husband, who does not even have an account on the website.....

Try logging in with your user name and password and then again with email address and password. Try each way and see if you can see your reservation.

 

[Dumbo Mad]

Try logging in with your user name and password and then again with email address and password. Try each way and see if you can see your reservation.

Thanks for your help. I've just tried that, but it still doesn't work. I can log in using my email and password, but still no reservations. The other thing I noticed is that my first name is now spelled incorrectly. Any ideas?
Thank you!

 

[FRANKTSJR]

My guess is that somehow you have setup multiple MDE accounts. I think if you find the correct user name or email address for login you will see all your reservations. The fact that your name is spelled incorrectly in the account that you're viewing backs up this theory.

 

[singitalto]

All I can say is Wow, this is so unlike Disney!!! Usually they are great at whatever they do, but NOT this time. There are so many problems with the MDE program and app I don't know where to start!!!
We are going at the end of October and we are 3 couples staying in a 2 bedroom at Saratoga.
The problems are many but these are some:
There are 2 profiles for my of my husband, on one of his profile he sees my mnnshp tickets, not his. The other profile is empty. I see my mnsshp tickets and my sisters but then the other tickets from our party andsome adrs are missing. Forget about making fastpass + reservations. We are having trouble linking tickets(my sis had annual passes now expored but has a voucher for renual, i have old tickets from the Disney store(that i plan on upgrading once i get there) that need special numbers, my nephew hasn't bought tickets yet. So no fast pass plus for us!!!

We were on facetime for almost 2 hours the other night and didn't get anywhere with the program.
All that to say, I'm pretty dissapointed with this program.
Has anyone been able to get it to work well with no glitches!!!!!

 

[Dumbo Mad]

My guess is that somehow you have setup multiple MDE accounts. I think if you find the correct user name or email address for login you will see all your reservations. The fact that your name is spelled incorrectly in the account that you're viewing backs up this theory.

Thanks

I contacted IT and they could see an additional account. Somehow the system had set up another account for me with loads of dummy information, for example my home address was in the US, but I live in the UK and my email address had an extra number in it They couldn't explain how it happened, but at least everything is working again. Thanks for your help.

 

[PaulR2]

All I can say is Wow, this is so unlike Disney!!! Usually they are great at whatever they do, but NOT this time. There are so many problems with the MDE program and app I don't know where to start!!!
We are going at the end of October and we are 3 couples staying in a 2 bedroom at Saratoga.
The problems are many but these are some:
There are 2 profiles for my of my husband, on one of his profile he sees my mnnshp tickets, not his. The other profile is empty. I see my mnsshp tickets and my sisters but then the other tickets from our party andsome adrs are missing. Forget about making fastpass + reservations. We are having trouble linking tickets(my sis had annual passes now expored but has a voucher for renual, i have old tickets from the Disney store(that i plan on upgrading once i get there) that need special numbers, my nephew hasn't bought tickets yet. So no fast pass plus for us!!!

We were on facetime for almost 2 hours the other night and didn't get anywhere with the program.
All that to say, I'm pretty dissapointed with this program.
Has anyone been able to get it to work well with no glitches!!!!!

Wait until you get down there and it doesn't work.
We booked everything through our laptop, dining reservations etc.
Wife had the app downloaded and ready to go, assumed it would work when we got down there, Android phone.
The only thing that worked was the "here and now" button. We could NOT see our itinerary or book any fast passes, talk about a disaster. The only way we knew our schedule for the day, or where our dining reservations were is because the wife happened to do a paper printout the day before we went down there.
Spent close to 3 days going to various tech people in parks/hotels.
We then gave up and used the hotel computers each night/morning to book fast passes for the day. So annoying. Not going back to Disney for many years.

 

[g-dad66]

Wait until you get down there and it doesn't work.
We booked everything through our laptop, dining reservations etc.
Wife had the app downloaded and ready to go, assumed it would work when we got down there, Android phone.
The only thing that worked was the "here and now" button. We could NOT see our itinerary or book any fast passes, talk about a disaster. The only way we knew our schedule for the day, or where our dining reservations were is because the wife happened to do a paper printout the day before we went down there.
Spent close to 3 days going to various tech people in parks/hotels.
We then gave up and used the hotel computers each night/morning to book fast passes for the day. So annoying. Not going back to Disney for many years.

Ack. What a terrible experience.

Have you voted in this poll?
http://www.disboards.com/showthread.php?t=3173486

 

[patrickpiteo]

Well HAPPY DAYS .... I just went to do my daily MDE check to see if my UT ticket issue was fixed.. AND GUESS WHAT... It is doing the HAPPY DANCE!!!
I'm 26 days out and can finally make my FP+ reservations.. So. Don't lose hope... I hope they fixed everyone all at once and not one at a time....

 

[brettcw23]

All I can say is Wow, this is so unlike Disney!!! Usually they are great at whatever they do, but NOT this time. There are so many problems with the MDE program and app I don't know where to start!!!
We are going at the end of October and we are 3 couples staying in a 2 bedroom at Saratoga.
The problems are many but these are some:
There are 2 profiles for my of my husband, on one of his profile he sees my mnnshp tickets, not his. The other profile is empty. I see my mnsshp tickets and my sisters but then the other tickets from our party andsome adrs are missing. Forget about making fastpass + reservations. We are having trouble linking tickets(my sis had annual passes now expored but has a voucher for renual, i have old tickets from the Disney store(that i plan on upgrading once i get there) that need special numbers, my nephew hasn't bought tickets yet. So no fast pass plus for us!!!

We were on facetime for almost 2 hours the other night and didn't get anywhere with the program.
All that to say, I'm pretty dissapointed with this program.
Has anyone been able to get it to work well with no glitches!!!!!

Knock on wood, but it's been relatively bug free for my wife and I. Any issues that we encountered were due to my wife not knowing what she was doing!

Aside from a lack of detailed instructions for a few things, it's been a good experience.

This was a HUGE undertaking for Disney and there are alot of moving parts. Given all of the account people had with Disney, ABC, etc. I'm not even remotely surprised by the challenges. But once they get it all figured out, it's going to help make the experience better for everyone.

Certainly the glitches are annoying and for many VERY frustrating. But I think once it's all worked out, we're going to have an even more magical experience.

 

[jacquelinemc]

I have the Ny Disney Experience on three devices...my laptop, my iPad and my iPhone. The only problem is that our tickets are not linked to the iPhone only, the only device I plan on bringing to the park with me! When I attempted to link them, it said, "these cards have already been linked to another customer" (Duh!-That's me!). Lol. How much of a problem is this and should I put a lot of energy into fixing it if the Magic Band is already going to have all this?

 

[SRUAlmn]

So I was able to link my AP voucher to my account, and when I click on reservations it appropriately has our correct resort reservation, the correct people going, and then under tickets and passes it correctly has me attached to the AP. My question, however, is that when I go to the Magic Band section it only has an old KTTW card listed for me and not the AP. Is this just because our trip is far out or because they aren't in full implementation yet? Is the assumption that when they're in full implementation I should be able to go in and customize my Magic Band no matter how far out from our trip we are, or can you only do that within a certain time frame of your arrival?

 

[heathere3]

So I was able to link my AP voucher to my account, and when I click on reservations it appropriately has our correct resort reservation, the correct people going, and then under tickets and passes it correctly has me attached to the AP. My question, however, is that when I go to the Magic Band section it only has an old KTTW card listed for me and not the AP. Is this just because our trip is far out or because they aren't in full implementation yet? Is the assumption that when they're in full implementation I should be able to go in and customize my Magic Band no matter how far out from our trip we are, or can you only do that within a certain time frame of your arrival?

We have just returned late last night. If your trip is in the near future I would recommend strongly AGAINST linking an annual pass with the MB. The systems are not set up correctly yet, and you can encounter some serious glitches. We ended up having to go to guest relations every day for our first 4 days for over an hour each time trying to sort it all out. In the end, it was never quite correctly fixed, but we could live with it the way it was.

 

[SRUAlmn]

We have just returned late last night. If your trip is in the near future I would recommend strongly AGAINST linking an annual pass with the MB. The systems are not set up correctly yet, and you can encounter some serious glitches. We ended up having to go to guest relations every day for our first 4 days for over an hour each time trying to sort it all out. In the end, it was never quite correctly fixed, but we could live with it the way it was.

Oh no! I'm so sorry to hear about your experience. Thanks for the heads up! It's a shame such a huge corporation would start rolling something out without taking care of common situations that were bound to occur (such as working with their AP holders!) Fortunately, we aren't traveling until July 2014, so hopefully they'll have it all ironed out by then!!